Cadogan Tate Recenzje 

Absolutely appalling service! Never use this company unless you want to loose your furniture, waste thousands of pounds and deal with people that can't organise anything to save their lives!!

We have paid tens of thousands in storage fees and they can't organise a thing, they are utterly terrible in every single way!

Just to point a few things out so everyone is aware:

1. We had paid Cadogan Tate to remove a large volume of our furniture from their containers so our own removals company could collect. (The client was due to move back into their house the same week) However on the morning of the collection we had a call from our removal team saying CT couldn't locate half of the furniture. We did not receive a call from anyone not even a Manager in advance explaining the situation, apologising, or even to say they were going to do their best to sort this out ASAP. Instead we ended up having to pay thousands to rent furniture for my client as they were moving into their house that week.
If this wasn’t bad enough and having got no where for 6+ months and half of our furniture still missing, CT requested that I had to go to storage myself and sift through containers to find our items. After I had done this, 1 valuable piece of antique furniture was still missing and to this day still is. (Over a year down the line)
To add insult to injury CT cannot still provide me with an update with this claim or any answers to the missing item of furniture even though I have spent a huge amount of time chasing the situation. I have moved on now and am now speaking with a Manager yet incredibly still receiving the same appalling service and attitude.

2. On more occasions than not, our removal team have arrived and the items have not been ready for collection, resulting in the team having to wait for hours at our own personal cost or they have had to leave for another job, again unnecessarily costing us a considerable amount of money and still the job incomplete.
Our removal team whom we have always been able to rely upon and have a good relationship now understandably have refused to deal with Cadogan Tate as they have wasted so much of their time and had experienced such rudeness from their team when on site.

3. We have had items of high end furniture delivered to the house that weren’t ours! (From this, I am assuming our lost piece of furniture is most likely sat in someone else's home?!)

The above points are just to name a few, there are many more. I totally understand everyone makes mistakes, we are all human. However, to have this happen on so many occasions from a so called reputable company is beyond shocking.

After so many issues over such a long time I don't think it is wrong to have expected a call from someone in a higher position at CT to go through the service we have received and to try to sort this out for us from a customer relations perspective if nothing else.

We have used other storage companies over the years yet have never ever experienced such poor service and communication like this before.

If you are looking for a high end storage/removal company, Gander and White are worth every penny and can’t do enough for you! They put Cadogan Tate to shame.

Perfect removal experience. All of our things were handled with great care (we have antiques, collections of eggshells, fossils, etc.). Vinnie, the team leader, was a great communicator (a critical element in a successful move). Steve the handyman helped us with a few extra things. The whole crew was friendly, fast, and very professional.

Very disappointing for such a reputable and expensive domestic removal company. They make you pay in advance so you have no way of sorting out issues after the move. My “move manager” was passive aggressive and took no responsibility for the items that have gone missing that was clearly their fault. My initial move 2 years ago my bed was put in storage - or so i thought. When bringing out of storage for the move which incidentally they forgot on my move day! The guys discovered that one of the main bed slats and all the screws were missing and not correctly tied together. Apparently they have searched everywhere in my containers and the warehouse and they are lost. However it is not their responsibility as apparently even though i took insurance out for that move when they went in to storage I didn’t take the insurance out for this current move so that makes the parts not insured!! Go figure. Bitterly disappointed haven’t offered any assistance to source the lost items just 40 pounds. so 3 weeks later and a lot of waiting around for them im still sleeping on a mattress on the floor all because of their negligence. For over £2500 for 2 half days of work I would expect and deserve much better competent service especially from Cadogan state

Always very professional and try their best to help, they take off the edge of the nightmare that is moving

Responsive & thoughtfully planned out by Lucy. Each step was organized well & the delivery happened on time & easily. Every step of the shipment felt handled with care.

Leticia, Simon, Adam, and the moving crew from Cadogan Tate made what was a stressful and daunting move into a quick, stress free experience. Without their prompt service, attention and skill, we would surely not have managed. Even in the face of several delays to delivery time, and difficult circumstances for moving, they loaded and unloaded in an hour tops.

Truly exceptional. Thank you!

Don’t consider using Cadogan Tate for removals.

They preport to do everything properly and they take 100% of the costs upfront, so I comment further !

In reality they do not do the things that they had agreed to do….as an example unpacking valuables etc. Nor do they actually fulfil their obligations. Our move was over three days and on the last day everything was rushed as the next day was Good Friday. As a result lots of items were not removed, nor were boxes unpacked as previously agreed. Any damage that occurred was only subsequently discovered and they totally avoid any explanation. Items that should be been delivered upright were actually delivered on their side and damage and leakages occurred. Some items were broken/missing and damage occurred to picture frames, furniture and computer equipment . I’ve emailed on several occasions and all I get is a response that “we will be in touch” but after seven weeks this is frankly a joke. I will have to revert to legal action.

Avoid them at all costs

Excellent. I had 40 questions, many awkward, dealing with an auction, working out how to deliver within the US and they patiently & promptly dealt with everything. Got my antique in great time and perfectly packed. Thank you very much. Perfect.

The whole Cadogan Tate team were absolutely brilliant and made our house move so seamless and stress free.
They coordinated the removal of some extremely heavy furniture without any complaints and were all a total pleasure to work with.
Highly recommend!

they have been very responsive for moves to 2 places in France
Navideh Moghaddam is always available and the teams of packing in London and delivery in France did an excellent job.
Thanks to all of them

It was a good experience, and professional follow up.

Cadogan Tate provided a hugely impressive packing & moving service. Professional from start to finish, Jimmy & his team were simply amazing. Nothing was too much trouble and, while working flat out, were cheerful, pleasant, communicative & responsive throughout. Special thanks to Jimmy, Thomas & James who worked so hard on both days, and to Ziggy, Wayne & Ash + a young Polish man whose name I don't know, who each made a huge contribution on one of the two days. Grateful thanks, too, to Gemma in the office, who was unfailingly helpful, reassuring and efficient at all times. Having not moved home for over 30 years, as I contemplated this massive upheaval from a 4-bedroom home in north London to a wacky property in semi-rural Hertfordshire, I had many concerns. Thanks to Cadogan Tate, these apprehensions proved unfounded. I should add that, considering their reputation for excellence, their fees were most reasonable & surprisingly competitive. Based on my very recent experience, I cannot recommend this removals firm too highly.

Excellent service all round. Both the office and the team on the ground.

The movers were fine but the designated officer at the main office refused to send someone without extra cost to finish the job of assembling lamps and fixing broken filing cabinets. When I tried to complain to his superiors I discovered he had diabolically ordered their telephone operator to divert all calls only to him. Initial attempts at resolving the issues were met with a standard mantra 'we will investigate'. This evolved into a brush off that since my mandate was with the shipping company in Toronto, I had to go through them. The Toronto company who are blameless in all this have been unable to resolve the matter. One of the worst aspects of the matter is that the designated officer outright lied and claimed Cadogan's mandate did not cover reassembling disassembled parts. I would never recommend this company to anyone as customer service is lacking in their corporate vocabulary.

The team is wonderful. I've been storing with Cadogan Tate (have not yet used them for a move) for about two years and, whilst expensive, the service is amazing. Over the long run would love to see digitisation of inventory management.

I worked with Navideh, a Helpful polite man that made the whole moving process really smooth, would recommend 100%

Polite, professional, capable staff. Solved all problems. Took care. Would not hesitate to use them again.

I booked Cadogan Tate months ahead of an international move, accepting a very high estimate of costs because on past experience with them, I expected white glove service and a single point of contact for all steps of the move. Despite repeated requests, they utterly failed to provide any details on insurance, on personnel, on process and, most critically, on customs requirements for either end of my move. Response to emails was painfully slow. After a lengthy video survey, they told me that their own staff would conduct a follow-up survey in person: one of the reasons I had contacted them in the first place was that they have an office in New York, where I was moving from, but the surveyor who came was from a small local company, had been given no information on my move or my belongings despite the earlier survey and previous conversations, had never heard of Cadogan Tate. He also told me that my next contact would be a Houston-based logistics company who I had no knowledge of. It took my sales rep 48 hours to email me after I rang the London office to ask for a call back to explain asap. With two and a half weeks to go, and a heavy work schedule prior to my move, I dropped Cadogan Tate as I had lost all confidence in their professionalism and ability to offer a well-managed move. Despite the stress of this, I don't regret it: every other company I spoke to was far and away superior in expertise and attention to detail, and I have received fantastic support from the company I booked the move with, as well as the best packing crew I've ever dealt with in over ten moves. Cadogan Tate also never responded when I raised the reasons I was cancelling the booking. They used to be a fantastic company, but based on this latest experience, I'd steer very clear.

My wife and I moved within London. All around, it was a poor experience. 1) this was about twice the process of other “white glove” movers we have used - for the same contents. 2) they only send movers, no professional packers. This led to haphazard packing by men who were not “professionals at this task, and boxes left in the wrong spots, largely unpacked in our new home. 3) Three delegate items were broken. I accept that things can break, but 4 items, two of them of significant value? We were told insurance was up to us, not them. My summary is a premium price for a low quality moving service.

My partner and I recently moved in together, and used Cadogan Tate as our removals company.
I cannot recommend them enough as right from the first point of contact, the service we received was outstanding - both in terms of administration and the physical moving of items.
Great care was taken with the our belongings on moving day, and also the office team worked very hard during a busy period to work with us to get a date that suited.
Look no further for outstanding customer service - would recommend to anyone!