BY THB UK Recenzje 26

I can't even play for an hour on my phone before the battery is almost dead. Even with the brightness low and background apps closed the site drains nearly 30% per hour. I don't have this issue with other casinos so its a problem on their end for sure.

Reached out late on a Friday night and the chat queue took longer than I expected. My question got answered eventually and the agent was helpful. Second time I contacted them midweek it was almost instant. Guess timing matters.

I saw that I was 4th on the leaderboard as of Friday night, then checked again Saturday morning and saw I had dropped to 12th. Support told me they did a point recalculation but would not explain to me what changed or what stayed the same. I lost out on a prize do to how they adjusted the leaderboard without giviI saw that I was 4th on the leaderboard as of Friday night, then checked again Saturday morning and saw I had dropped to 12th. Support told me they did a point recalculation but would not explain to me what changed or what stayed the same. I lost out on a prize do to how they adjusted the leaderboard without giving anyone a heads up.

I went to take money out for the first time at the ATM. There was a $300 limit per transaction without any notice. I contacted support to figure out why the ATM blocked me from taking out money and was told that they dropped the limit last week.

I get a popup every time I go to a different section or click on a game category. I get ads for depositing for a bonus, joining the weekend tournament, and checking out new arrivals. In the first 10 minutes, I counted 9 popups. It makes the site feel more like an advertising platform than a casino.

Requested a withdrawal of around 150 euro on a Friday night. They emailed asking for verification documents, which I sent over the weekend. Took until Tuesday to get confirmed, then money arrived Wednesday. Longer than I wanted, but Requested a withdrawal of around 150 euro on a Friday night. They emailed asking for verification documents, which I sent over the weekend. Took until Tuesday to get confirmed, then money arrived Wednesday. Longer than I wanted, but it got there.

After depositing once I got promotional emails almost every morning. I just wanted to play casually on weekends. Took me a minute to find the unsubscribe option but once I did, it worked. No emails since. Simple enough.

I looked at my bet history and half of my sessions are missing. I can’t track my spending or review previous games. Support said it’s a known issue but there’s no timeline for a fix.

Since I signed up, I've gotten 3-4 promo emails every single day. I've tried to unsubscribe twice, and they've STILL come. It's pretty frustrating, and I don't want to use the website anymore.

When I cashed out, I saw that there was a 5 dollar fee that I had never seen before anywhere on the site. I only found this out when I checked my bank statement because the amount was less than I was expecting. These hidden fees are unacceptable.

The deposit limits are way too low. To increase your limits, you have to go through additional verification steps. I would like to deposit more money so I can try some higher stakes games but I can’t unless I submit more documents. This feels overly restrictive for responsible players.

Since the redesign a couple weeks ago, the site seems like it takes longer to load and is more difficult to use. The search function used to be at the top where it was easy to find, but now it's even more buried. I preferred the old version, even if it looked older.

I got a bonus and when I tried to use it it said it had already expired. I didn't know it only lasted 3 days and didn't see any emails saying it was expiring. Other casinos give you at least a week so I think I should have gotten more time to use the bonus. 3 days is way to short, especially when you can't play every single day.

After dinner, I sat down to play some rounds and before I knew it, it was after midnight. There’s no clock on the site and no popups that tell you to take a break. I feel like it’s manipulative, because the interface keeps you in this bubble where time just vanishess.

They don't support the e-wallets I usually use. I had to set up a bank transfer, which took an extra three days to process. That's super inconvenient compared to other websites.

I looked at my transaction history and it is missing a bunch of deposits and withdrawals that I know happened. I asked support and they said some old transactions might not show up. So how am I supposed to keep track of my spending when my history is inaccurate and incomplete?

I verified my account when I signed up, but now they're asking me to submit all new documentation including bank statements even though it’s not stated in the terms. I’m also still waiting another 5 days for the withdrawal process.

I keep getting logged out, even while I'm playing. It's super annoying to have to continue entering my password, especially when I want to keep playing. I don't get why other online casinos stay logged in for hours, yet I have to keep logging back into this one every 10 minutes.

Fast site with lots of slos and live games . Instant deposits standard KYC fnd 2 - day payouts Good support during business hours .

Always a pleasure when purchasing. Customer service is excellent, top quality products and speedy delivery!