Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Zobacz więcej
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Zobacz więcej
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A total game-changer! I hired a gorgeous Nadine Merabi dress for the weekend through ByRotation — it would have cost £350 to buy, but I rented it for a night and felt like a million dollars. The proc... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Dane kontaktowe
3 Chandos St, W1G 9DH, London, Zjednoczone Królestwo
- hello@byrotation.com
- www.byrotation.com
3,9
Dobra
787 recenzji
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
4 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you! We’re so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
5 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your feedback! We’re glad you found renting and buying clothes easy and enjoyable.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
8 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
5 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺
2 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
Great communication and beautiful dress…
Great communication and beautiful dress in pristine condition. I loved wearing it!!
30 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!
I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo
I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!
3 września 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!
First timer…and honestly will rent again
First timer…and honestly will rent again
29 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your lovely review!
Max 999 was so helpful with my…
Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again
27 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!
Lovely lender and a beautiful dress
Lovely lender and a beautiful dress, perfect for the wedding I was attending!
23 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.
Great first experience
Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again
23 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.
I haven’t received any confirmation…
I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app
23 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re sorry for the confusion. Account and listing notifications are be sent automatically, unless you have opted out of emails. If you'd like to reach the support team at help@byrotation.com we can check your settings.
Really easy and smooth
15 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thank you for your kind words! We’re thrilled you had a smooth experience.
CHARGED FOR ROYAL MAIL AND LENDER’S MISTAKE – DISGUSTING SERVICE
After the late delivery of an item I no longer needed, my postie advised me to refuse the parcel so Royal Mail could return it to the sender. The lender failed to include a return address, which caused the delay — something entirely outside my control. Despite clear evidence that the fault lay with the courier and lender, By Rotation ignored the facts, blamed me, and charged a late fee. This is unacceptable and unfair — By Rotation need to sort this.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re sorry for the inconvenience caused. We take all feedback seriously and are reviewing this situation to ensure our processes and communications are clearer for future rentals.
No support or care for renters
Lender had assured me she’d send on a certain date to arrive in time for my holiday should there be any delays. Ended up posting 3 days later meaning it didn’t arrive in time for my holiday but as it was within the rental date By Rotation didn’t help (despite having evidence the lender would post early for me under and agreement before submitting the rental request). No understanding on the platform end and ended up paying the full price for the rental including shipping and the return fees.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
We’re sorry your rental didn’t arrive in time for your holiday. We understand how frustrating this must have been and are reviewing your feedback to improve our platform and communication processes.
I use ByRotation all the time for weddings, parties and other events
I use ByRotation all the time for wedding and event outfits. It means I can wear lovely clothes for a fraction of the price and I don’t end up filling up my wardrobe with single wear occasion outfits. All my interactions have been great and I would highly recommend
10 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for sharing your feedback about the Bt Rotation app! We appreciate your review
Excellent choice of products
Excellent choice of products, clear guidance for users,
6 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
Thanks for your review!
A renter stole my designer shoes and By Rotation, did nothing
I am a lender with By Rotation and a renter stole my designer shoes with almost £1,000, I have asked By Rotation to step in and they have gave me a BS response that because I didn’t send the purchase receipt on time, they can no longer help with recovering my shoes. Lend your items with them at your own risk. You read such reviews about them and don’t think it will happen to you, until it does, secretly disappointed in by rotation, and I will now be going to the police and small claims court to try and get my shoes or the money back. Very shocking.
Do not rent to @das80 Deborah Smith in Stoke on Trent
15 lipca 2025
Opinia niezależna
Odpowiedź od BYROTATION
We can see our support team is fully responsive with this issue and helping to resolve the matter. Thanks for your feedback!
Such a straight forward
Such a straight forward , hassle free experience. The dress was gorgeous and perfect for the occasion , definitely would recommend.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od BYROTATION
It's great to hear you had a good experience with your rental!
Great way to dress for special…
Great way to dress for special occasions in a more sustainable manner.
26 lipca 2025
Opinia niezależna
Odpowiedź od BYROTATION
We appreciate your feedback, thanks for letting us know!
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