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I paid for an apartment at hayy luxury apartments in Leeds city centre and upon arrival, there was water pouring from the ceiling and the alarm was sounding. I was offered no alternative accommodation and I have never received a refund. Zero communication and an absolute joke of a charlatan outfit. Do not use BV apartments or have anything to do with them.
I booked a room through Airbnb for Apartment 1 at the Dealhouse Large 2-Bedroom Apartment for Sat 30 Nov – Sun 1st Dec. The Apartment is advertised for a maximum of 6 guests and self-booking in at 12:00.
I booked the apartment for my 4 sisters and myself as this was a chance for us to all meet up and visit Bradford where we were all born and spent our childhood before going our separate ways.
Unfortunately, our weekend experience was not a good one due to the poor quality of the Apartment and these are the following issues we experienced:
1. The advertisement and my booking confirmation message stated the self-checking time was 12:00. Just before the day of travel we were informed the checking time had changed to 4 pm. This was too late to change peoples travel arrangements and when I called to change this, I was eventually informed we can self-book in at 2 pm. This was not ideal, but I accepted this but when we arrived, we had to wait an extra 40 minutes in the carpark before we could have accessed the apartment at 2:40 pm.
2. On entry to the apartment, we noticed:
• The small radiator was emitting an annoying loud noise which we had to play loud Music to drown the noise
• A small box showing the apartment utility pipes had its cover dangling open and could not be secured, this was on the staircase and had the potential for hitting guest’s head. (Health & Safety Issue)
3. The apartment is advertised for 6 guests, and I stated we were 5 guests however:
a. There were only 4 drinking mugs so one of my sisters had to use a disposable Costa cup she had purchased earlier that morning
b. There were only 4 dining room chairs so we had to rearrange the furniture so I could sit on the Sofa Arm to eat my food at the dining table
c. There was only enough cutlery for 3 people, so we had to share Knives & Forks and use a Spoons to eat our meal
d. After our meal we could not use the dishwasher because there were no dishwasher tablets, so we hand washed the plates etc but had to use a Bath Towel to dry the cutlery because there were no tea towels.
e. We had to use toilet paper to wipe down tops because there were no dishcloths or equivalent. This is bad customer service.
f. We used the Oven to cook our meal but noticed there was no Oven gloves so again we had to use a Bathroom Towel. (Health & Safety Issue)
4. The downstairs toilet had no hand drying facility or any fixings on the wall to indicate any hand drying facility had ever been fitted. (This is a hygiene issue)
5. The advertisement states a King size bed downstairs, but this is a fold down sofa bed. This wasn’t an issue but there was no bedding for this bed so my sisters had to share beds so I could use the bedding from upstairs to sleep downstairs. (This is bad customer service.)
6. The Bedside lamp in the large bedroom had no light bulb! So, one of my sisters who likes to read before going to sleep had the choice of the main light on to read or turn the light off and don’t read. (This is bad customer service.)
7. The Bath in the large bedroom had a dripping tap and this was annoying for my sisters in that room. (This is bad customer service.)
8. There weren’t enough large bath towels for 5 adults, so I had to make do with small hand towels after my shower. (This is bad customer service.)
9. The large decorative clock on the wall that makes the room look nice was still in its original package and has never been unwrapped. This felt like a lack of care and attention for the customer but just a money-making mechanism.
I Contacted the management team to explain my issues in a hope that we could settle this Amicable but the management never bothered to respond which is why I’m posting this review.
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