Your representative, Ty, listen to my complaint that I received the wrong product and told me how to address the problem. I appreciated the fact that she spoke good clear English. Others that I had... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer service department is great. I have never had a bad experience with buygood's service and guarentee with all of your products. The product this time did not have any information on h... Zobacz więcej
Reakcja na opinię
This product is listed on sites warning customers to beware. The video shown of Bill Gates plying this supplement is AI. I discovered this after I made the purchase. The ordering of "more and more"... Zobacz więcej
The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: hav... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Napisane przez firmę
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Dane kontaktowe
800 W Main St Ste 1460 , 83702-5983, Boise, Stany Zjednoczone
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3,4
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 89% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Did not confirm purchase
Did not confirm purchase. I am in the process of returning and obtaining refund.
3 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. I’m sorry for the concern and frustration you experienced regarding the purchase. I can imagine how upsetting it is to realize you were billed for an item you weren’t intentionally trying to purchase.
We’re glad to reassure you that your full refund has been processed. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
Thank you for your patience and for giving us the opportunity to address your concern.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Refund
I had a fantastic experience with BuyGoods. After I had placed my order I had a change in my health and was advised not to take it. I contacted support and they said they would refund my money in full,which they did immediately. The person with whom I communicated was very professional and my situation was resolved immediately. It was such an outstanding experience!
30 września 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for sharing your experience! We’re glad to hear that our support team was able to assist you promptly when your health circumstances changed and that your full refund was processed immediately.
We truly appreciate your kind words about the professionalism of the person who assisted you. We’re happy we could make the process smooth and resolve your concern quickly. Your feedback means a lot to us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I was unable to use my purchased item…
I was unable to use my purchased item so I asked for a refund and recd it the same date. Your company receives 5 stars for service. Thank you
2 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for your kind feedback! We’re glad we could assist when you were unable to use your purchased item and that you received your refund on the same day you requested it. We truly appreciate the 5-star rating for our service and are grateful you took the time to share your experience!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The return process went very well
The return process went very well. Once we got the product, we shipped it back, gave customer service the tracking number and how many bottles were shipped. They said we would get reimbursement on whatever way we paid for it.
1 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your experience! We’re glad to hear that the return process went smoothly. We appreciate you taking the time to provide the tracking information and the number of bottles returned, and we’re pleased that our customer service team was able to clearly explain how your reimbursement would be issued. Thank you again for your patience and for choosing us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I paid $968.76 on your products
UPDATE: As a result of this review I received a phone call from BuyGoods Inc. They promptly refunded the amount paid, below. They were very nice. I have now updated the stars to reflect their quick and satisfactory response.
I paid $968.76 on your products. The bank took out the money to pay you almost 2 weeks ago but I still haven't received the product. I'm sorry but I need to cancel the order and receive a refund ASAP. PLEASE
19 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re truly sorry for the delay and understand how frustrating it must be to have your payment taken nearly two weeks ago without receiving your order. We spoke with you today and have processed a full refund for the orders as requested. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Tried to cancel an order right after…
Tried to cancel an order right after placing it; got it reversed but credit card details were used for fraud charges in Northern California for a sod oder.
Beware!
28 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. I’m very sorry you’re dealing with this, especially after you had already tried to cancel the order and it was successfully reversed. I completely understand how concerning it is to learn that your credit card details may have been used for fraudulent charges.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your account/order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com or manage your order here https://findorder.com/
We're always here to help. — Team BuyGoods
Goods Return
I needed to return my goods and the process was qite clear. The courteous help from Jerrie was most appreciated Thanks H Australia
1 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your experience, H! We’re pleased to hear that the returns process was clear and straightforward for you. We’ll also be sure to pass along your kind words to Jerrie—it's wonderful to know that their courteous and helpful support made a positive difference. We truly appreciate you taking the time to share your feedback!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
She responded quickly & clearly with…
She responded quickly & clearly with her solution.Addressed resolution time line & clearly suggested when to expect the impact. Very professional demeanor .
1 października 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your thoughtful feedback. We truly appreciate you highlighting that our support responded quickly and clearly, provided a specific resolution timeline, and set clear expectations on when you could expect to see the impact. We're glad the communication and professionalism helped make your experience smoother. Your recognition means a lot to us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Major problem with product…
Major problem with product advertising….fake internet adds. Maybe this is not your fault as a distributor, but still gives you a bad name. I suggest you dump the product from your distribution line.
1 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re very sorry to hear about your experience with the product advertising and understand why this would be concerning and frustrating. We sincerely apologize for any confusion or disappointment caused by advertising that you feel was misleading or did not accurately represent the product.
We appreciate you taking the time to raise this concern and share your feedback about the advertising. Please be assured that your comments are being taken seriously and will be reviewed with the appropriate team for further consideration.
We understand how advertising that does not meet your expectations can negatively affect your trust in the product and our company. We’re sorry again for the inconvenience and frustration this situation has caused.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
There was a video that featured Bill Gates
There was a video that featured Bill Gates talking about a remedy for Alzheiemers disease. He talked about spending millions of dollars to find a cure after his father died of this disease.BILL GATES HAD NOTHING TO DO WITH THIS VIDEO. IT IS A COMPLETE SCAM FROM BEGINNING TO END AND BUY GOODS IS THE SCAMMER. BUYGOODS WOULD WANT ME TO INCUR THE COST OF RETURNING THE PRODUCT. SCAM SCAM SCAM. BEWARE EVERYONE.
28 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. I’m very sorry for the concern and frustration this situation has caused, especially regarding the video you saw and your concern that Bill Gates was not involved with the product or promotion. I completely understand why this would make you question the order and feel concerned about being charged additional costs to return the product.
Rest assured that your feedback will be forwarded to our internal team for further investigation.
We would like to confirm as well that your order has already been refunded. You do not need to open the package or pay for return shipping. If the package arrives, you may simply refuse the delivery or mark it as “Return to Sender” and leave the package unopened.
We sincerely apologize for the inconvenience and concern this has caused. Rest assured, your refund has been processed, and you should not incur return shipping costs for this package.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Did not receive a refund. Was told the partial $54 that was evidently to cover their incorrect order. Told I couldn’t get the remaining owed to me.
Did not receive a refund. Multiple calls only to be told my call was sent to the escalation committee. Droppers did not work. Very disappointed in those company’s lack of integrity and lack of concern for non working parts. I am out a lot of money - sent and charged for 3 bottles - only wanted one. $54. Refunded. What about the rest??
4 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re very sorry for the frustration and inconvenience you experienced with your order and for the delay in resolving your concern. We understand how disappointing it is to be charged for three bottles when you only intended to purchase one, especially after the product did not work and you had to make multiple calls for assistance.
We sincerely apologize that your previous contacts did not result in a timely resolution. We want to reassure you that we have now processed a refund for the remaining amount. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We have also sent you an email with the refund details and the return address for the bottles. Please check your inbox, including your spam or junk folder, if you do not see it.
Thank you for your patience and for bringing this matter to our attention. We’re sorry again for the inconvenience and appreciate the opportunity to make this right.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I asked 5 times for a refund
I asked 5 times for a refund. My order never arrived, according to the order information my order is at custom service in the Netherlands for 6 whole weeks. And yet, no help. I should ‘contact the place where the order is’ - but how do I get in contact when I don’t know HOW to contact them? That’s 300 euro’s sitting somewhere. I’m getting very frustrated and would never order again if this company is involved.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. I completely understand your frustration, especially after requesting a refund five times, waiting six weeks with your order still showing as being held by customs in the Netherlands, and not being given a clear way to contact the relevant party. I’m very sorry for the repeated inconvenience and for the lack of assistance you’ve received.
To resolve this, we have now processed your refund, and we sincerely apologize for the delay and frustration you experienced throughout this process. Please be assured that your concern has been taken seriously, and we hope this resolution provides some relief.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Die Nichtlieferung vorab bezahlter…
Die Nichtlieferung vorab bezahlter Waren, ein völlig insuffizienter "Kundensupport" mit irrsinnigen Vorschlägen (z.B., die nicht erhaltene Ware zurückzusenden) vermutlich durch einen schlecht trainierten Bot. Nach acht Wochen Rückzahlung des Kaufpreises, aber wohl nur, weil ich einen Fall bei PayPal eröffnet habe... Katastrophe! Nie wieder!
29 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re truly sorry for the frustrating experience you had with your orders. We understand how disappointing it must have been to wait eight weeks for your items, only to receive inadequate support and suggestions that did not address the fact that the goods were never delivered. We sincerely apologize for the inconvenience and frustration this caused.
We can also confirm that both orders/charges have been disputed. For the status and resolution of the disputes, we kindly ask that you coordinate directly with your Paypal, as they will be able to provide the latest updates and any further information required.
Thank you for bringing this matter to our attention, and again, we’re very sorry for the experience you encountered.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Ordered then read reviews
Ordered then read reviews. Fraudulent product and would not stop the order. DON’T BUY
28 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re sorry to hear about your experience and understand your concern after seeing the reviews and attempting to stop the order. We sincerely apologize for the inconvenience and frustration this has caused.
Upon checking, we can confirm that both orders have already been refunded. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We understand how concerning this situation must have been, and we appreciate your patience and understanding.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I sent a return e mail with tracking…
I sent a return e mail with tracking number etc and never recieved anything back
15 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for taking the time to speak with us over the phone today. We truly appreciate your time and for confirming that you have already received the full refund for your purchase.
We also sincerely apologize that you felt you were not being properly taken care of throughout this process. We understand how frustrating and concerning it can be when you feel that your concerns are not receiving the attention and support you deserve. Your experience is important to us, and we truly appreciate your patience while we worked to get this resolved.
We’re glad we were able to assist and confirm that your full refund has been received. Thank you again for your patience, understanding, and for giving us the opportunity to address your concern.
If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help!
- Team BuyGoods!
DON'T BUY..SlimForce Neo Nature…
DON'T BUY...Bought SlimForce Neo Nature for 3 months, also had to pay extra abt. 15 euro for customs clearance. Reception mid-end July. Product didn't do anything, so mail 25th of August that I wanted a refund , but now they say that its after the money-back guarentee...so buy with guarantee, but don't ask for it, because its too late. So I had to try for 3 months, but you must ask for a refund within 2 months. (Not looking at the leadtime from US to Eur + customs). RIDICULOUS. Advice: be wise, don't spend money and don't believe product does anything.
25 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We are sorry to hear that you were disappointed with the product and understand your frustration regarding the refund request and the additional customs charges associated with your international delivery.
We reviewed the records associated with your order. According to our records, the package was delivered on July 11, 2026, while your email requesting a refund was received on September 25, 2026. This was already beyond the applicable 60 days Money-Back Guarantee (MBG) period.
We also understand your concern regarding the international delivery timeline and the time you needed to try the product. We are sorry for the frustration this situation has caused and for any confusion regarding the applicable refund period.
Regarding the customs clearance charge, customs duties, taxes, and related import fees are generally assessed by the destination country and may be collected from the recipient upon importation. These charges are separate from the product purchase price and are outside the seller’s control.
However, to help resolve this matter and provide a satisfactory resolution, we will process a full refund for your order. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We hope this helps address your concern and demonstrates our commitment to resolving the issue.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you for your 4-star rating and for sharing your feedback regarding the need for better explanations during the purchase process.
We appreciate your positive feedback and understand your suggestion for providing clearer and more detailed information before and during checkout. We’re sorry for any confusion or uncertainty you may have experienced.
Your feedback is valuable to us and will be shared with the appropriate team as we continue working to make the purchasing process clearer and more transparent for our customers.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The product didn’t work for me
The product didn’t work for me. However, I’m giving 4 stars because customer service was good and refund was received in a timely manner.
18 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for taking the time to share your feedback. We’re sorry to hear that the product didn’t work as you had hoped, but we truly appreciate you recognizing our customer service and the timely processing of your refund.
We’re glad we were able to assist you with the refund process, and we appreciate you giving us 4 stars despite your experience with the product. Your feedback is valuable to us and will help us continue improving both our products and service.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
No customer service
No customer service. You have to email to answer questions. They don't list what items you buy just the price and a worthless reference number very fishy company here
31 sierpnia 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and concern you experienced when trying to obtain information about your purchase. We understand how concerning it can be when the order information does not clearly identify the products purchased and only provides a price and reference number.
We are also sorry that you were unable to obtain the answers you needed through a more direct customer service channel. We understand how this can make the purchasing experience feel unclear and frustrating.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com or manage your order here https://findorder.com/
We're always here to help. — Team BuyGoods
The worst company I have ever dealt…
The worst company I have ever dealt with. I've been conned by them twice . I didn't realise until today, I had bad dealings with them in 2024 and again this month . This time was the worst it was over $1500.00 and I hadn't authorised the purchase, I was trying to see how much it would be in Australian dollars. I tried immediately to cancel and they ignored my request to cancel and answered all my emails by telling me my orders were on their way.
Dreadful company.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We are very sorry for the frustration and distress you have experienced, especially given your previous experience in 2024 and the significant amount involved with your recent order.
We understand your concern that you were attempting to determine the price in Australian dollars and did not intend to authorize a purchase of more than $1,500. We also recognize how upsetting it must have been to contact us immediately to request cancellation and then receive responses indicating that the orders were already on their way instead of having your cancellation request properly addressed.
We’d like to look into this further and help address your concerns. However, we were unable to locate an account or order.
Please provide the name, email address, and phone number used when placing the order. If you have an order ID, please include that as well. This will allow us to locate your order and review your concerns more thoroughly.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com or manage your order here https://findorder.com/
We're always here to help. — Team BuyGoods
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.