Your representative, Ty, listen to my complaint that I received the wrong product and told me how to address the problem. I appreciated the fact that she spoke good clear English. Others that I had... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have purchased multiple products advertised as Nerve and Neuropathy treatments. (NEURO SALT, QUIET NERVES, PLANTSULIN) which have ALL been totally worthless and have not provided any of the relief as... Zobacz więcej
Reakcja na opinię
I used your product but my blood pressure increased. Therefore, I elected to return the remainder of your product (5 bottles). I contacted your company to arrange to return items to you. The return pr... Zobacz więcej
The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: hav... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Napisane przez firmę
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Dane kontaktowe
800 W Main St Ste 1460 , 83702-5983, Boise, Stany Zjednoczone
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3,3
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Communication always by e-mail
Communication always by e-mail, but your replies are quick and responsive. I appreciate this factor.
12 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for your kind feedback! We appreciate you taking the time to share your experience with our customer support team.
We understand that our communication has been handled entirely through email, and we’re glad to hear that our prompt and responsive replies have made the process a positive experience for you. We believe that timely, clear, and helpful communication is essential to providing excellent customer service.
Thank you for your patience and for recognizing our team’s efforts. Your feedback means a great deal to us, and we look forward to continuing to provide you with attentive and reliable support whenever you need us.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
The product was not what was advertised…
The product was not what was advertised so I believe it was fraud .
12 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for your disappointment and understand your concern that the product you received did not match what was advertised. We recognize how frustrating and upsetting it can be to feel that you did not receive what you expected after making a purchase, and we’re sorry this experience has affected your trust in us.
Please know that we take your feedback seriously. Rest assured that your feedback will be forwarded to our internal team for further investigation. We understand the importance of accurate product descriptions and clear advertising so customers can make informed purchasing decisions. Your concerns are important to us, and we regret that the product did not meet your expectations.
We appreciate you bringing this matter to our attention and giving us the opportunity to hear your concerns. We are committed to treating your feedback with care and helping address any issues related to your purchase.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you for your feedback. We understand that you are still waiting for your money back, and we sincerely apologize for the uncertainty and concern this delay has caused. We know how important it is to receive your refund and have peace of mind that the matter has been resolved.
We would like to reassure you that your refund of $253.42 was processed on October 2, 2026. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We’re sorry for the inconvenience and appreciate your patience while waiting for the funds to reflect in your account. If the refund has not appeared after your payment provider’s usual processing period, we recommend contacting your bank for further assistance. We resent your refund confirmation email for your records.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
This is a very good company
This is a very good company. Support is excellent. I decided not to even use the products I bought because I was afraid to. I emailed them and explained and they gave me a full refund that came through immediately with no hassles at all. They are an exceptional company to do business with.
7 października 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your recognition of our customer support team.
We understand that you had concerns about using the products, and we’re glad we were able to listen to your concerns and provide you with a full refund promptly and without hassle. Your peace of mind and satisfaction are important to us, and we want every customer to feel heard, respected, and supported throughout the process.
Thank you again for your trust and for highlighting your positive experience with our team. Your feedback means a great deal to us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We understand how frustrating it must be to continue waiting for your refund. We understand that you want this matter resolved as soon as possible, and we are sorry for the inconvenience and concern this has caused.
We would like to reassure you that your full refund of $294.00 was processed on October 4, 2026. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We sincerely apologize again for the wait and appreciate your patience and understanding. If the refund has not appeared in your account after the applicable processing period, we recommend contacting your bank or payment provider for further assistance. We have resent your refund confirmation email for your records.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
BuyGoods or AlkaLean?
I need to explain my review. My order for AlkaLean was shipped by BuyGoods Inc and delivery of the product was prompt. The product did not perform as described in the video that prompted me to order it so I returned it and requested a refund. The refund request went through customer service of AlkaLean and they claimed it would take 6-8 weeks to process. After 8 weeks I asked for a status. At that point I was redirected to BuyGoods Inc and my refund processed overnight. So it seems that the problem lies with AlkaLean, not BuyGoods but I don't know how the two are associated. Bottom line, I had no problem with BuyGoods Ins.
5 sierpnia 2026
Odpowiedź od BuyGoods Inc.
Thank you for taking the time to clarify your experience and share your feedback. We’re pleased to hear that your order was delivered promptly and that BuyGoods was able to process your refund quickly once you contacted our team.
However, we sincerely apologize for the lengthy wait and frustration you experienced while trying to obtain your refund through AlkaLean’s customer service. We understand how disappointing it must have been to wait eight weeks for an update and then have to seek assistance elsewhere.
We appreciate you recognizing the distinction between your experience with AlkaLean and your experience with BuyGoods. Your feedback is valuable to us, and we’re glad our team was able to assist you in resolving your refund concern.
Thank you again for sharing your experience and for giving us the opportunity to help.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
BUYGOODS NEEDS TO RESPOND & REFUND!!
BUYGOODS SENT TWO SEPARATE ORDERS ($348 & $294) ON SEPTEMBER 26. I DID NOT NEED THE 12 EXTRA BOTTLES THAT WAS PUSHED ON ME AND I MAILED BACK THE 12 BOTTLES AND WAS REFUNDED. I KEPT THE SIX BOTTLES FOR $294 AND TOOK TWO GELAGEN GUMMIES DAILY. I TOOK IT FOR ABOUT A WEEK, BUT I HAD TO STOP TAKING IT BECAUSE IT CAUSED SEVERE SIDE EFFECTS (NUMBNESS IN THE HANDS AND LEG CRAMPS.)
NOW I NEED TO RETURN ALL OF THE $294 ORDER (SIX BOTTLES) AND BE REFUNDED FOR THAT ORDER TOO. SINCE I ALREADY OPENED ONE BOTTLE, I’M RETURNING FIVE BOTTLES.
I HAVE EMAILED BUYGOODS ABOUT THE SIDE EFFECTS I EXPERIENCED AND SAID I WOULD BE MAILING BACK THE FIVE UNOPENED BOTTLES OF GELAGEN.
I STILL HAVE NOT HEARD BACK FROM BUYGOODS ABOUT MY REFUND FOR THE $294 ORDER I WILL BE MAILING BACK.
26 września 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and concern you experienced while waiting for a response regarding your refund. We understand how upsetting this situation has been, especially after you reported experiencing severe side effects, including numbness in your hands and leg cramps, and had to stop using the product.
We also understand that you had already returned the additional 12 bottles from your first order and were seeking assistance with returning the remaining five unopened bottles from your $294 order. We’re sorry that you had to follow up without receiving a timely response.
We’re glad we were able to speak with you today and address your concerns. We have processed a refund for your order. We appreciate the opportunity to speak with you directly and work toward resolving this matter.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
No product received
Was told my order was ready to ship9/22/2026 have not heard from or a email on my order. Have not received my order. So I would like a refund.
22 września 2026
Opinia niezależna
Appreciate speedy response and handling…
Appreciate speedy response and handling of my return and refund, however I was very concerned that your company is not very easy to respond to emails.
Warning bells go up when return emails bounce so readily, that was my only disappointment.
8 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for your feedback and for acknowledging the prompt handling of your return and refund. We sincerely apologize for the concern and uncertainty caused by the difficulty you experienced when trying to contact us via email, especially when your messages bounced back. We completely understand how this could raise concerns about our accessibility and reliability.
Please know that we take your feedback seriously. We understand how important clear and reliable communication is, particularly when customers are seeking assistance with a return or refund. We’re sorry that your experience with our email communication did not meet your expectations.
We appreciate you bringing this matter to our attention, as your feedback helps us identify areas where we can improve. We’re glad we were able to assist with your return and refund, and we sincerely apologize for the concern caused along the way.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
While I choose not to use the product…
While I choose not to use the product purchased and returned it unopened your staff supported my decision and were extremely helpful in the return and refund process. I will remember this experience and use your company in the future.
9 października 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for sharing your experience with us! We truly appreciate your kind words and are delighted to hear that our team was helpful and supportive throughout your return and refund process.
We understand that you decided not to use the product and returned it unopened, and we're glad our staff respected your decision and made the process as smooth and hassle-free as possible. Your comfort and peace of mind are important to us, and it means a great deal to know that you felt supported and treated with care.
Thank you for your trust and for considering doing business with us again in the future. We look forward to the opportunity to assist you again and provide you with the same level of attentive customer service.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I have trying to get a problem resolved…
I have trying to get a problem resolved since April of this year. While on the phone with Keisha, she forwarded my prior email to her supervisor and was able to get it resolved immediately. Keisha and I had been discussing this for at least 45 minutes.
9 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your experience with us! We sincerely apologize for the frustration caused by having to wait since April to get your concern resolved. We’re glad that Keisha took the initiative to forward your previous email to her supervisor and was able to get the issue resolved. We appreciate her dedication and your patience throughout the conversation. Your feedback highlights the importance of timely resolution, and we’re grateful you brought this experience to our attention.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I appreciate the way the personnel…
I appreciate the way the personnel promptly handled my return request and answered all of my questions. Thank you.
2 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that our team promptly handled your return request and took the time to answer all your questions. We understand how important it is to receive timely assistance and clear answers throughout the return process. We truly appreciate your trust and are happy we could make your experience a positive one!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Odpowiedź od BuyGoods Inc.
Thank you for your feedback regarding our refund procedure and customer service. We understand how important it is to have a clear, smooth refund process and receive timely, helpful support. We appreciate you sharing your experience with us, as it helps us identify opportunities to improve our service and better assist our customers.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Customer service was very helpful Ms
Customer service was very helpful Ms. Shierlyn
9 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for your kind feedback! We’re delighted to hear that Ms. Shierlyn was very helpful and provided you with a positive customer service experience. We’ll be sure to share your appreciation with her. Thank you for taking the time to recognize her assistance and for choosing us!
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoo
While purchasing was s little ic
While purchasing was s little chaotic, the refund went smoothly.
2 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for sharing your feedback! We’re glad to hear that your refund process went smoothly, although we’re sorry that your purchasing experience felt a little chaotic. We understand how important it is to have a seamless experience from purchase to refund, and we appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Kerafen had to be sent back, unfortunately
The delivery of Kerafen was apparently illegal in Germany, where big pharma writes the laws. The customs officer even said this applies to the whole EU. At customs, I was confronted with a choice: have the Kerafen sent back or destroyed. I choose the first option. The first time I contacted support, I was confronted with someone who just flatly denied me my money back and who obviously did not read my mail properly. The second time, after a few weeks, I tried again and this time support did read my explanation and all went well and fast.
9 października 2026
Odpowiedź od BuyGoods Inc.
Thank you for feedback. We’re sorry to hear about the difficulties you experienced with your Kerafen order and the frustration caused by the customs restrictions in Germany. We understand how disappointing it must have been to have your order returned due to import regulations, especially after the time and effort you spent trying to resolve the matter.
We also sincerely apologize for your initial experience with our support team. You deserved to have your concerns carefully reviewed and your situation properly understood from the beginning. We regret that your first attempt to obtain assistance was frustrating and did not meet your expectations.
We’re glad that your follow-up communication was handled more smoothly and that the matter was resolved promptly. Your feedback is important to us, and we appreciate you taking the time to share your experience. Please rest assured that we take your concerns seriously and will continue working to provide clearer communication and better customer support.
Thank you for your patience and understanding, and please accept our sincere apologies for the inconvenience you experienced.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I received 6 bottles of product when…
I received 6 bottles of product when all I thought I ordered was one. I did not receive any receipt nor instructions on how to use the project in a manner that I could understand. I want my money back and I do not appreciate the great length of time I had to spend on the phone to realize this was a scam.
Martha Johnson
1 października 2026
Opinia niezależna
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand your concern about receiving six bottles when you believed you had ordered only one, as well as not receiving a receipt or clear instructions on how to use the product. We also understand how upsetting it must have been to spend so much time on the phone trying to resolve this issue, and we are truly sorry for the experience you had.
Please be assured that we take your concerns seriously. We attempted to contact you by phone to discuss this matter, but unfortunately, we were unable to reach you. To resolve the issue, we have processed a full refund for your order. We have also sent you an email confirming the refund and providing the return address for the product.
We apologize again for the inconvenience and the time you spent trying to resolve this matter. We appreciate you bringing this to our attention and hope this resolution provides some peace of mind.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
I had to return my order because of…
I had to return my order because of other medication that I am taking. Customer service was very helpful! Hope to try this product again in the near future. Thank you BuyGoods!
8 października 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for sharing your experience! We completely understand that you needed to return your order due to the other medications you’re taking, and we’re glad our customer service team was able to assist you through the process.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Received my huge order and can NOT use it
Received my huge order and can NOT use any the BreathiZen. The spray unit is clogged with dried product. My husband spent 2 days trying to clear it with HOT water, etc, no no avail. I can't speak to any one besides Victoria, an un -real something. perhaps someone could contact me. THANK YOU!
DEBI ZIEMBA
1521 NORTH THOMPSON AVENUE
AJO, ARIZONA
626-321-1579
18 września 2026
Odpowiedź od BuyGoods Inc.
Thank you for reaching out. We’re very sorry to hear that the spray units on your BreathiZen bottles were clogged and unusable, especially after you and your husband spent time trying to clear them. We understand how frustrating it must have been to receive your order and not be able to use the product as expected.
We’re glad we were able to speak with you today and address the issue. We have requested a reshipment for the two bottles you opened that experienced the same problem. Please rest assured that we’re taking your concern seriously and have taken steps to get replacement bottles sent to you.
Thank you for your patience and for bringing this issue to our attention. We sincerely apologize for the inconvenience.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Great communication with you and things…
Great communication with you and things got handled quickly
1 października 2026
Odpowiedź od BuyGoods Inc.
Thank you so much for your kind feedback! We’re glad to hear that you had a positive experience with our communication and that we were able to handle everything quickly for you. We truly appreciate your patience and support, and we’re grateful you took the time to share your experience with us.
If you need further assistance, please send us an email at support@buygoods.com or manage your order here https://findorder.com/
We're always happy to help! - Team BuyGoods
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.