Butterfly Jewellery Recenzje 

145
•
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Buy with confidence. Everything is beautifully made, show stopping designs, and I receive such unexpected compliments whenever I wear their pieces. They feel lovely too and wear well for years and ye... Zobacz więcej

Oceniono na 5 z 5

I was looking for a statement necklace for a new outfit and stumbled across Butterfly Jewellery in my search. So glad I did as I found just what I was looking for at a very reasonable price. The or... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Placed order on 10h January, now 29th January and not received any further information from Butterfly london. DPD still say outstanding! and the online page is UNAVAILABLE...from Buttefly. Sent text... Zobacz więcej

Oceniono na 5 z 5

What a lovely company to deal with which makes a refreshing change! I had bought a necklace that had broken which when I rang I was simply going to reordered but it had been discontinued or sold ou... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. również w kategorii:
  3. Sklep z dodatkami
  4. Sklep z walizkami i torbami

Informacje przekazane przez różne źródła zewnętrzne

Handmade Fashion Jewellery


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(145)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Butterfly jewellery never fails

Butterfly jewellery never fails. The design, the quality and how you even receive your item. Everything is pure class. Worth every penny, and with these statement pieces of jewellery! They never date, and will come out year after year. I have already brought 7 pieces this year.

27 listopada 2018
Opinia niezależna
Oceniono na 1 z 5

Bad service

I paid for my item and good thing it was on sale. i live in usa and i had to wait maximum of 2 and half weeks just to find out that customs returned my
order to butterfly jewelry store. they said they had hard tims getting
a hold of me so
i put my cellphone number second time in their system. person in charge of shipping attempted to
send my item 2nd time them
when i followed up she said my item was lost by their office so
she refunded back
my
money and never got the item
i
ordered. i was excited to recieve the item but turned out to be a big disappointment. it was bad service but i got my refund asap

22 października 2018
Opinia niezależna
Logo Butterfly Jewellery

Odpowiedź od Butterfly Jewellery

Dear Customer,

We can only apologise. We attempted to deliver your order to you twice, after failings with the courier service and post office.
Due to the postal situation, I was conscious that you had been waiting much longer than our expected delivery time frame to the USA, therefore I refunded your order in full.

We ship to the USA regularly and have never encountered these issues before.

The parcel according to the post office ' is missing', and as such I have taken up a complaint with the postal service. However, again, it was unfair to you to ask you to wait whilst this was resolved. So we returned your payment in full to you.

I am sorry that you have been disappointed, we too are dissapointed and strive to never have unhappy customers. But to say we are a 'scam' website is just slander. A scam website would not have refunded you and reshipped your items twice. We have gone to great lengths and cost to try to get your order to you and due to circumstances outside our control, this was not possible- and rightly so, we have refunded your money back, with an explaination and our apologies.

Oceniono na 2 z 5

Awful service

Awful service. Hours spent phoning them but phone was always engaged. No replies to emails chasing delivery of item. Eventually item delivered but was promised an 'apology gift' for all the hassle and inconvenience. Nothing arrived - what a surprise.
BEWARE OF THIS COMPANY

27 września 2018
Opinia niezależna
Oceniono na 1 z 5

Wanted to place an order with them

Wanted to place an order with them, but from the reviews in here I got a little worried and wrote to their customer service to check if they would answer. They don't, only got a standard e-mail asking if they could help because I did not finish my order. So I wrote back again and told them I did not finish my order because they don't reply, but still I heard nothing from them.
Sooo beautiful products that I would have liked to buy. But I don't dare. Sad.

22 września 2018
Opinia niezależna
Oceniono na 5 z 5

Lovely earrings

Lovely earrings. Very pleased with them. Just one small suggestion would be, to wrap them up in something other than plastic! but apart from that great company.

16 sierpnia 2018
Opinia niezależna
Oceniono na 1 z 5

Used to be great

Used to be great. Good products but communication has gone downhill and I think without my complaint and research I would not have got my item

14 lipca 2018
Opinia niezależna
Oceniono na 1 z 5

No more orders from me!

I ordered a piece of jewellery for a birthday present but it didn’t arrive when it was promised - it arrived almost two weeks later although the payment was taken from my bank account almost immediately after ordering! The customer service is appalling as I tried emailing and telephoning to enquire about my order but to no avail as I didn’t get any acknowledgement at all. I will not be ordering anything else from this company.

5 lipca 2018
Opinia niezależna
Oceniono na 3 z 5

Great Jewellery - Substandard delivery

The jewellery when it did turn up was great, but the delivery took a week longer than the 3-5 days that was stated and when a specific delivery date and time was eventually sent by text the parcel didn’t arrive, without any reason given. Also one sale item that I had selected and paid for was no longer in stock when they eventually packaged up the delivery. This item was refunded but without any communication other than in the invoice in the package when it eventually arrived.

5 czerwca 2018
Opinia niezależna
Oceniono na 1 z 5

Worst cutsomer service ever!!!!

Worst cutsomer service ever!!!!
They sent me an email confirming that my order has been dispatched and did not provide me with any tracking number. I sent them 3 emails and tweeted them but still did not get any response (that was a week ago)
I don’t know what else I can do. It’s just a waste of money & time.

30 kwietnia 2018
Opinia niezależna

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