The Service Department Sucks ...
Very happy with the spa and customer service is lacking. Can take 3-4 weeks to get service for a spa and if the service provider does not show up, no one calls to reschedule.
9 stycznia 2026
Opinia niezależna
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Still Waiting for My Veteran Rebate After 5 Months
I purchased a Bullfrog Spa in November 2024 and immediately submitted all required documentation for the $500 veteran rebate they advertised. It’s now April 2025, and I have yet to receive the rebate—or even a firm answer.
I’ve emailed multiple times with no response. I’ve called and never received a call back. I even stopped by the dealer I purchased from, who confirmed the rebate should come from Bullfrog but had no explanation for the delay.
Recently, I finally got a reply from someone at Bullfrog who said I would be contacted “that day.” That was days ago. Still nothing.
It’s incredibly disappointing that a company that markets to veterans would treat a veteran this way. I’ve now filed a complaint with the BBB and will continue escalating the issue until this is resolved.
If you’re a veteran considering Bullfrog Spas because of their rebate offer—be careful. I regret trusting them.
25 października 2024
Opinia niezależna
Odpowiedź od Bullfrogspas
We're very sorry about the delay, and we're investigating what happened. Rebate submissions are not intended to be managed by the dealer but should only be approved by the dealership for the consumer to submit. Forms are given to the consumer, and then the consumer submits those forms directly to us. Based on our initial findings, there may have been a different process taken on this one and a delay at the dealership in submitting on behalf of the consumer. We're looking into it and will resolve this immediately.
Hell experience with this brand
We purchased a swimming spa an S180XD with premium comfort, and any other extras we could find. It was more than 45K. Don't remember exactly but if course I have the invoice. The swimming spa arrived broken. When the dealer went to install. Pumps were not working, controllers, pipes were leaking, cover was bended and few other things. Their support can care less, I mean my dealer in front of me will call them and they will just say something like they are at lunch. It took more than a month already and it is still not completely fixed. Now the premium comfort bottom is falling apart. Less than a month with water on it. The spa needs to be emptied once again, this is a 15ft swimming spa.. think about the amount of water.
Bottom line even if your dealer is as good as the one I have, Bullfrog is a terrible choice. Their CEO should be ashamed of the support their employees provide and should fire more than once.
So, stay away if you care about your sanity.
Our next steps of course are legal action for fraud, deceptive marketing and failure to provide a safe product that performs as advertised.
Can provide all sorts of emails, documentation, picture and testimonials from all the backyard employees that we witness to this disaster.
Edit: Once again, Bullfrog support says they can't find me. Absolute rubbish. My dealer in Reno did more than enough to try and fix this with absolutely no real help from Bullfrog.
UPDATE:
Spa is still broken, they finally ship the parts and arrived to the dealer. Supposedly they are coming to fix things up. Bullfrog did nothing for us, not even an apology or an email. I am going to ask to reset the warranty to the date that finally the spa is working and I am going to file a complaint against Bullfrog for deceptive practices with the FTC. Honestly we don't even know if it is going to be safe to get in once is fixed.
Overall once again months and months after purchased and installed.
23 lipca 2024
Opinia niezależna
Odpowiedź od Bullfrogspas
We've reviewed our records and cannot find a customer with your name, a record of a warranty claim, or a contact attempt with these details. Your local retailer should have no challenges submitting a claim or contacting one of our technical services team members. Please work with your local retailer for assistance in submitting a claim, and we'll be more than happy to help. Or, if preferred, feel free to contact us directly. We're available in person during working hours MST or will return messages or emails left after hours.
we have had our spa for a few months…
we have had our spa for a few months and we love it
2 października 2023
Opinia niezależna
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