Budgetpetproducts Recenzje 

It’s got to be a scam. Take your payment and then say you need to tell them a verification code to have your order released but the code gets sent to an email similar to yours and of course you can’t tell them verification, so want to do another charge to your credit card to confirm it’s you??!! a small fee to fix they called it!! II’ve cancelled my order after dealing with some live chat that’s clearly not in australia and reported them to qld fair trading, waiting for refund

Worst service
No customer service. Ordered and paid for goods via credit card. Money debited to account. Would not deliver until they took additional money out to check if genuine. What a farce. I canceled my order and still have not been refunded my mone

Had an auto delivery with them. Reviewed items in order prior to shipping. Once order was final they emailed to say it was finalised and one item was out of stock so left. Didn't advise before shipping so I couldn't swap for something else leaving me short and with no option but to pay full price elsewhere. Customer Service is non existent.

I’ve never had problems with them, shipping with express was ultra fast considering everything going on nowadays.

I had to use them recently as Pet Warehouse had sent me food that well something was very clearly wrong with it. When air dried smells like vinegar there’s issues.

Not only that but the box the food came in had this strong eye irritating chemical perfume smelling stuff in it and it completely permeated 2 of the bags. The second box they sent me had the same results.

By eye irritant I mean burning and blurry vision that lasted well into the week. Whatever this stuff is it’s dangerous, had I had it on my eyes any longer who knows what would have happened. It also lingers for weeks and causes additional irritation if it gets in your eyes again.

Anyways back to Budget, had to make another food haul of $200 again. This time no issues, no weird smells, no vinegar and lastly no eye irritants.

Will definitely continue using them, even though they are a tad more expensive. But I’d rather expensive than eye irritation honestly, because that was anything but fun.

Completely unreliable and make no effort to assist. I have been purchasing automatic delivery for over a year and their price fluctuations mean that I can check the price one day and then the next when I am charged I can be charged $30 extra for the bag of dogfood. a huge amount! and then the next day - back to the former price. I complained and management just referred me to the terms and conditions that prices can fluctuate without notice. I asked for proof that the dog food was every that price and they couldn't but assured me I was not accidentally overcharged that for that one day the price was $30 higher and proceeded to show me a list of everyone who was auto charged for the food on that same day and also charged the higher amount. The delivery is also awful. could wait 10-14 days for delivery, moved to Pet circle - same produce, cheaper price and free 48 hour delivery.

Whoever they use for delivery is extremely unreliable. "dispatches in 1-2 business days" and then delivered... when? I've ordered from them 3 times and it's getting longer and longer each time. To save a few dollars on pet food I then have to spend money on "top up" pet food from my local pet store because delivery is taking weeks longer than it should.

The problem with this service is its delivery partner Aramex (Fastway). There's no guarantee (let alone expediency) that your order will be delivered to your home. You will probably be asked to go somewhere else to pick it up, in which caae, why not just go to a normal cat food store?

I have been consistently let down in extraordinary circumstances. It's ok that they occasionally run out of the products that I need, but their inability to deliver them has driven me to other suppliers (you know their names) who have proven far more reliable.

Don't bother with these guys until they get rid of Aramex. I have been through hell and back. Two weeks later, the matter is still not resolved.

Put in an order for $370 worth of goods. They just didn't turn up...

When I asked what was happening, I was told they would follow up. Two weeks later, still no goods.

I was then told they would send another order, and if the original one also turned up I would need to pay for that order too (another $370 worth of flea treatment, dog food and treats???) Really???

Now I'm having a curious look at their reviews online, and they seem terrible on here, and seems like I can't leave a review elsewhere as it has been switched off???

I got my money back after 5 weeks, but what a waste of time, and a generally self serving customer support team.

All the best!

Never will I use this company ever again and I advise anyone to do the same,
Sent me a Torn dog Bed then they blamed me for the tear.
Will be reporting Company.

I purchased a flea treatment for my cat on December 31, the order was suppose to have been posted on January 4. I have not received the goods. I notified customer service who informed me that delivery can take up to 10 days. They are in Queensland i am in Sydney. I does not take 10 days. I will never deal with them again.

This online shop seems to be taking advantage of the covid 19 situation and advertising exceptionally cheap deals, and when you purchase these deals, this online shop takes your money and will not send your purchase. The evidence I have is they say I need to approve my account, I question this, they then say the credit card is fraudulent, yet they take your money.
Further investigation shows this is not a company and doesn't have a telephone number. I think they are deceiving the public
I have also downloaded the Terms and Conditions, this does not mention approving accounts anywhere as the first email suggests..
**** Be aware and not purchase from this dodgy online shop, buy elsewhere that is safe********

Very happy with the service. Have tried auto-delivery with other companies and hard to change the order, not the case with Budget Pet Products where the order can be amended from the app. Lots of choice. Reminders come with plenty of notice so there is time to cancel or amend the order if required. Highly recommend them.

Love these guys! Great prices! Also got my order incredibly quick even with the current pandemic, I was seriously impressed. Keep it up!!

Our order for Natures Goodness Dog Food ordered last Thursday arrived yesterday morning. That is excellent service. Thank You, John Verey

Thank you once again for my recent delivery of ear drops for my little Moodle Lulu, who seems to have a problem with her ears after being to the dog groomer.After a few applications she’s not shaking her head so much and her ears smell much better.Always happy with the products and best prices available,wouldn’t shop online anywhere else,highly recommend.
Doz

Great products, fantastic specials from time-to-time and amazing customer service. Never any issues. Also, speedy delivery service.

Never had an issue, deliveries always come on time with tracking, food and toys are just as great as those you can find instore, however much cheaper.

Apart from your great savings, your website is the best online shopping site I have ever used. Yes 'ever'! I do a lot of shopping online because we live in a rural area. I am happy for you to use this comment as a testimonial.

I just wanted to say "Thank You" for the consistently FAB service.. I've ordered from you about 3 times now & its always been such a quick turn-around between order & receipt of goods.Its so convenient to know that I can order a very specific cat food from you guys & have it delivered to my work, rather that trying to get to the vet to purchase it before they close of an evening.. Keep up the great work! Frances

Never any issues dealing with this company. Always fast and reliable and have great range of pet products. Will buy through them again.