I ordered some flea and tick treatment - Bravecto Plus - from the website. That product has a 3 year expiry date. The product they sent was short-dated - it had only one year on it when 3 years is s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They show absolutely no care or respect for your purchase. All of my cat food cans arrived completely smashed and dented, with many of them misshapen and damaged. The outer box had no visible dam... Zobacz więcej
Reakcja na opinię
still; waiting after a week for my dog biscuits... the poor dog has started eating itself... i am unable to leave the house and i relied on these A## muppets and they took my money, promised next day... Zobacz więcej
We have been using Budget Pet for several years, especially to buy litter for our cat. Our orders have always been easy to make and we received our products quickly. The prices are competitive. We wou... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
1,9
Słaba
140 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Been ordering from them for 5+ years
Been ordering from them for 5+ years, great pricing , s*itty delivery times but so be it.
However when a recent change in circumstances meant I needed to change my address to a PO Box address for delivery without warning they started charging me excessive postage $50-$100 per order all because I changed from a home address with aramex delivery vs P.O. Box which they choose to use Australia post for.
No notice at time of address change just start charging!
Seem to expect long time customers to go back and read t&cs with no prompts at time of address change.
Needless to say I’ve cancelled all future orders and have started using pet circle who will free next day delivery and free delivery to a P.O. Box!
3 listopada 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your feedback and for being a loyal customer over the years. We really appreciate your continued support.
Our free shipping offer is only available via courier delivery, and unfortunately, couriers are unable to deliver to Australia Post addresses, including PO Boxes and Parcel Lockers. Orders sent to these addresses must be shipped via Australia Post, which does incur a postage fee due to the higher delivery costs associated with that service.
We’re sorry for any confusion or inconvenience this caused when updating your address, and we’ll pass your comments on to our team to see how we can make this clearer at the time of checkout or address change.
Thank you again for taking the time to share your experience. We appreciate the feedback and the opportunity to improve.
Sneaky and unethical – Sign you up on auto delivery (auto purchase) without you even know it
They signed me up for auto delivery without my consent. No clear notice, no confirmation, just quietly took my money again. When I tried to cancel my account (not just the auto delivery), I found there’s no cancel or unsubscribe button anywhere – which is flat-out illegal these days.
This company is sneaky, manipulative and dishonest. They make it almost impossible to delete your account. It feels like a scam hiding behind a shopping site.
Warning to others: read every fine print before buying anything here – better yet, don’t buy at all. Companies that trap customers instead of earning their trust deserve zero stars.
21 października 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for sharing your concerns. We’re very sorry to hear about your experience and understand how frustrating this must feel. We want to assure you that customers are never automatically signed up for Auto Delivery. Opting in is always a choice made during checkout, often with a discount applied, and some customers may forget they selected it.
Auto Delivery is easy to manage in your account, including cancelling, but it’s important to ensure you’re logged into the correct account if you have multiple accounts. We also send a reminder 7 days before and an SMS 2 days before your order is processed, giving ample time to cancel if you no longer wish to proceed.
If you provide your order number, we can check our Auto Delivery records to see when it was set up and share that information with you to help clarify the situation.
We take feedback like this seriously and are committed to being transparent with our customers.
Pleased!
Pretty good experience over all, four days for shipping to arrive, packaged really well. Super pleased with the prices, nothing default 😊
24 października 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thanks so much for your feedback! We’re glad to hear you had a great experience overall, with well-packaged items and pricing you’re happy with. Four days for delivery isn’t too bad, but we’ll always aim to be as speedy as possible.
business declined responsibility
Ordered products with express home delivery. The parcel was instead sent to the local post office for collection due to the company’s chosen delivery method. When queried, the business declined responsibility and offered no compensation. The service received did not match what was advertised or paid for.
9 października 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for taking the time to share your feedback. We reached out to Australia Post regarding your delivery, and they confirmed that your address is classified as roadside delivery, meaning parcels that don’t fit in the letterbox need to be collected from the Auspost shop.
Please note that we don’t advertise delivery directly to the doorstep for express post. Express Post service refers to the delivery timeframe once the parcel has been sent. In this case, after your order was posted on September 11, it was available for collection at your local Post Office the following day, September 12.
This is Australia Post’s policy for ‘Roadside Delivery’ areas - https://auspost.com.au/about-us/corporate-information/our-organisation/policies/mail-delivery
In medium to low population density areas, letterboxes may be at a centralised location, such as at the end of an unsealed road or grouped on a main road, or where suitable to the boundary of the property. Delivery to these locations will depend on various factors, such as the distance from the delivery centre, unsafe roads and lack of available contractors in the area.
These areas are serviced by “roadside delivery”, which typically doesn’t include service to the door. Letters and parcels will usually be delivered into your letterbox if they fit and don’t require a signature for delivery, otherwise we will leave a card with collection details. Please ensure your letterbox is secure and protects the mail from weather.
Unfortunately your order would not fit in the letterbox and could not be left at the premises.
Good value and great customer service
Good value and great customer service. Also love that they are Australian and family owned
13 września 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your kind words! We’re so glad you value our service and love supporting an Aussie, family-owned business.
Used to be reliable, service and delivery now a shambles
I have been buying dog food from here for years, the pricing was fair and delivery only took 3-4 days. My last 2 orders however have taken a week to arrive and when they got here have been chewed through by rodents (clearly sitting in a warehouse too long). I notified them about the last order a week ago and despite being told it would take a couple of days I'm still waiting for them to resolve the issue.
8 września 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for sharing your feedback with us. We’re really sorry to hear about the delays and the issue with your recent orders – that’s certainly not the experience we want you to have. To investigate this further and resolve it for you, could you please provide us with your order number? Once we have that, we can follow up with our team right away.
Very poor customer service
Very poor customer service. Providing no assistance with delivery issues. No phone number to call, chat service is next to useless, emails are unanswered. Avoid.
Edit: I requested a call back twice and never received a call back.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and want to reassure you that we are always here to help.
On our Contact Us page, we offer a callback request option, with all calls responded to the same day (Mon–Fri). Our live chat team is available all day and happy to assist, and our emails are also actively monitored. In addition, we’re more than happy to follow up directly with the courier if there are any transit or delivery issues with your order.
We truly value your feedback, and I’d love the chance to look into your order details further so we can resolve this for you.
Edit: If you could provide your order information so we can check into these claims that would be greatly appreciated.
Price increase on auto delivery of flea product
I created an autodelivery for Bravecto dog flea treatment. The initial cost was very competitive. Subsequent price applied was $40 more than the price from the previous purchase.
Feeling ripped off!
24 lipca 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your feedback. We’re sorry to hear you feel disappointed about the change in price for your Bravecto auto-delivery. While we do our best to keep our prices as competitive as possible, they are not locked in and can fluctuate over time due to supplier costs and other factors.
We completely understand how frustrating it can be to see a higher price on a recurring order, and we truly value your loyalty. Please know we’re always working to provide the best pricing we can.
Avoid this site at all costs.
Bought from this place in an emergency because my cat needed food and I didn't have all that much money to spend. His food is medicated so I can't just feed him anything. He's now down to his last bit of food.. It's 7 days later and shipping has not updated in 3 days. If you can't offer reasonable delivery times with your shipping provider, inform customers so they can make that choice for themselves.
Nobody expects to wait 7 - 10 days to get a parcel in 2025 that is absolutely abysmal.
The worst part is that I can't afford to go get another bad of food in the interim because I don't have the cash until Sunday. My cat could possibly die if I don't receive his medicated food by Friday.
Also I'm in Melbourne why are you shipping from the gold cost? Your site clearly says that you are in Melbourne too, why would you ship something from QLD when you can ship it From Melbourne to Melbourne.
23 lipca 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for reaching out and sharing your concerns with us. We’re truly sorry to hear about the stress this situation has caused, especially given your cat’s need for medicated food . We understand how worrying that must feel.
To clarify, all orders are shipped from the warehouse that has the stock available at the time of purchase. While we do have two warehouses, on this occasion the item was allocated and dispatched from Queensland. This can sometimes result in longer transit times, particularly if there are delays with the courier.
We’ll lodge feedback with our courier service regarding the lack of tracking updates. We sincerely appreciate your feedback, as it helps us identify where communication and expectations can be clearer for our customers.
I am considering suing this company…
I am considering suing this company and reporting them to a ACCC. Absolutely the worst company to deal with. No phone number, emails are not answered. Worst still on three separate orders there were goods on the invoice I did not receive and there was no refund. Outragious treatment of customers. Unfortuneately their fraudulent activity was found too late before I had placed additional orders. Emails ignored! The checkout page is very sketchy/scam like and navigation very difficult. DON'T BOTHER YOU WILL BE RIPPED OFF!
15 marca 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
We’re very sorry to hear about your experience and would like to assure you this does not reflect the standard of service we aim to provide. Our team responds to customer emails daily, and we also have a call-back request system available during business hours (Monday to Friday), where our team returns calls the same day.
We’d like to investigate this further and ensure your concerns are addressed properly. If you could please provide your order number, we’ll look into what happened and follow up directly.
Excellent service
I have bought dog food twice from Budget Pet Products and both times the service was excellent. The dog food was delivered within 3 days. The price was also so much cheaper than any other pet store.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thanks so much for your kind words! We're thrilled to hear you've had two great experiences with us and that your orders arrived quickly. It's great to know you're finding good value with our prices too — we love making pet care more affordable.
Woeful customer service and all someone…
Woeful customer service and all someone elses fault, not theirs. They incorrectly routed a delivery 2000km away, rather than send another one, they just told me to wait another week. Hopeless and full of incapable people.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
We’re sorry to hear about your experience and understand how frustrating this must have been. While courier errors can sometimes result in misrouted deliveries, we acknowledge that waiting an additional week is far from ideal. We appreciate you taking the time to share your feedback, and we’ll continue working with our delivery partners to improve these outcomes.
Title
Title: Extremely Disappointed with Budgetpetproducts
Review: I had a terrible experience with Budgetpetproducts. Their website seems like a scam designed to rip you off. I didn't receive what I paid for, and there was no response to my calls or emails. This is the worst place I've ever shopped at. Absolute scam. Do not buy from here!
25 marca 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify that the item you received matches the order you placed. Please check your order confirmation email from the date you processed the order as it will show that the NexGard Spectra 3-pack was the product selected at checkout. Our team has shared this information with you directly and provided your order invoice information. We are always happy to help clarify any order concerns.
Don’t trust them
Don’t give your bank details to them or just check your statements. First you think they made some mistake taking money off your account, you ask your refund, 3 days later more money taken. It can’t be mistaken… I was a long time customer…
The bank has explained to me what could be happened. While the transaction pending the merchandise can cancel the transaction if I notice the culprit without the bank could see anything..but showing on my mobile account.
They just took their chance… some people not checking their statements.
The auto delivery never made by me.
26 lutego 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
I completely understand your frustration, and I’m really sorry you’ve had to deal with this situation. I can imagine how unsettling it must be, especially as a long-time customer.
After reviewing your account, I can confirm that an auto-delivery was set up, which led to the charges you saw. We have now cancelled the auto-delivery, refunded the order in question, and removed the item from the auto-delivery list to prevent any further charges. I want to reassure you that no additional charges have been applied on our end, aside from the original order that has been refunded.
Regarding the double charge you mentioned, it appears to be an issue with your bank, as the amount is exactly twice the value of the refunded order. I would recommend reaching out to your bank to inquire further about this, as they should be able to clarify and resolve any discrepancies.
If you have any other concerns or need further assistance, please don’t hesitate to get in touch. We’re here to help and want to ensure everything is sorted out for you.
My dog died and they would not give a refund for delayed delivery
I ordered special diet food for my dog who was very sick. It arrived so late that I requested it not to be delivered anymore because my dog had to be euthanised. Even though I requested them not to deliver the order before it was delivered, they did not seem to be able to help and could not cancel the delivery. So I received the box, obviously way too late for my dog, and even now they are unwilling to find a solution and pay for return shipping. It is not the first time they have been extremely late with delivery (over 2-3+ weeks). My advice would be to use Petbarn who offer next day delivery for free. Very disappointed about the bad customer service and their unwilingness to help clients. Please Budget Pet Products do not send us your generic apologies (as you clearly do with other customers on this website) if you are not willing to help at all. It is worth nothing.
4 lutego 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
We are deeply sorry for your loss and understand how difficult this time must be for you. We sincerely regret that the delayed delivery added to your distress.
While we always do our best to assist with returns and request couriers to return parcels to sender, there are instances where deliveries are still completed despite our efforts. We understand how frustrating this must have been and apologize for any inconvenience caused.
Once the parcel is received, you are welcome to return the item to us, and we will assist with the return information required.
Love this company ♥️🐕
Love this company, great prices, super fast postage. Thanks Budget Pet Products . My order packed and received within 3 days. You are legends. Saved me a lot of $, which is really needed these days. 🥰
18 stycznia 2025
Opinia niezależna
Odpowiedź od Budgetpetproducts
We're so glad you're happy with your shopping experience! We try very hard to go the extra mile to ensure our customers get the best quality service possible! Thank you for taking the time to write this review.
Budget Pet Products Fan
Have shopped with Budget Pet products for over two decades. I have never had a problem with any items that I have ordered. I regularly buy flea and worming products as they always have the cheapest prices.
Just make sure that you read the item descriptions, as they can sometimes be close to best before date, hence the great prices! I have read negative reviews about the company where people haven’t actually bothered to read the item descriptions on medical supplies and supplements even though they are buying for their beloved pets.
I have never had an issue with packaging or delivery and like when they flat pack appropriate items into an envelope package, as these tend to arrive faster in Western Australia than boxed or bulky parcels.
26 marca 2024
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your incredible loyalty and support. It means so much to us that you've chosen Budget Pet Products as your go-to for flea and worming treatments, and we’re thrilled to consistently offer you great prices.
Thank you again for your thoughtful review, and we look forward to continuing to serve you and your pets for many years to come!
Shonky beyond belief
Can't believe the excuses they made for an overcharge of $1,000! First they said it was postage costs, then they said they one-serve cat packet was $36.00 (which was for a box of twelve which was incorrectly listed own the web site) and then they said that I ordered 36 boxes when I only ordered 4. DON'T ever use them!
11 grudnia 2024
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for sharing your feedback. We’d like to address your concerns and provide some clarity regarding your order.
When we were notified by you that you had an order error, and that the quantity in your auto-delivery was adjusted from 2 to 36 boxes by you in your account. As soon as we became aware of this issue, we worked with Australia Post to have the order returned to sender so that we could process a full refund for you.
We sincerely apologize for any confusion caused and for the frustration this situation has brought you. We value your feedback and are committed to ensuring a smooth and transparent shopping experience for all our customers.
Very slow shipping
Very slow shipping, with a terrible courier (even by Australian standards). Products and prices are great, but don't order here if you're in a rush.
3 listopada 2024
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your feedback. We're glad to hear you’re happy with our product range and pricing! However, we’re sorry that the shipping experience has let you down.
We understand how frustrating delays can be, especially when you need your items quickly. While we work hard to dispatch orders promptly, we acknowledge that delivery times can sometimes be impacted by our courier partners. Rest assured, we are actively working with them to improve service reliability and efficiency.
We truly appreciate your patience and understanding, and we hope to provide a better experience in the future.
Absolute WORST experience from point of purchase - a month later, STILL not resolved
Ordered a few items for total over $110. At check out, there was no option other than "authority to leave" for delivery and no clarity on who exactly the courier partner was.. Wrote very specific instructions to avoid damage or delivery being left in a potentially risky place. Apparently that wasn't enough. Delivery partner was through Aramex - obviously not great start. Despite having clear instructions, being home when the delivery happened, and asking for the courier to ring the video door bell or at least knock on the door being in a shared apartment complex driveway - they did none of this. Went down to collect less than an hour after the delivery happened(POD email notice) and found the items were thrown on the driveway, one box open with the most expensive item missing, the other box dented and item inside damaged. Immediately contacted "customer support" via Budget Pets and the person instructed me the courier didn't have to comply with instructions and it was my fault for selecting authority to leave.... Even though it wasn't an option to choose anything else? Their suggested "solution" was for me to send back the entire package, including the item that was missing to prove the item was missing and wait for them to "determine if a refund or resending the package was appropriate" - I don't even know how to try and make sense of that. The person from Budget Pet even included the POD photo that proved everything I had reported to them. Still seeking a refund for the missing item and damaged items but Budget Pet Products can't seem to even manage this, so really it's just theft and fraud! Reporting through PayPal to try and get the money back but hot damn I should've just gone through PetBarn because this is an absolute mess and not worth the fake savings advertised on their webpage. Looking over the positive reviews on TrustPilot can see that the people who've given 5 stars are literally their own employees from the Customer Support team. Just wow.
Absolutely disgraceful and a company that should be embarrassed by their actions.
11 grudnia 2024
Opinia niezależna
Odpowiedź od Budgetpetproducts
Thank you for your detailed feedback. We sincerely apologize for the frustration this situation has caused and the inconvenience you've experienced.
While we do offer an option at checkout to remove the "authority to leave" (ATL), we understand this process may not have been as clear as it should have been. Your feedback highlights an opportunity for us to improve the clarity of this feature on our website.
We are disappointed to hear that the courier did not follow your delivery instructions, and we have lodged this incident with Aramex to ensure it is thoroughly reviewed. Instances like this are unacceptable, and we are committed to holding our courier partners accountable.
Regarding the missing item, we did offer a refund for the cost of the item that was not received. However, we understand you declined this offer and requested more than the item's value. While we strive to find fair resolutions for all parties, we must work within our policies to ensure consistency and fairness across all claims.
We appreciate you taking the time to share your concerns, as it helps us refine our processes and provide better service moving forward.
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