BSM Recenzje 

Regarding Masuk Khan driving instructor at Orpington

Yesterday I have received response here from BSM
A day ago
"Hi Sibildas, we're sorry your Instructor wasn't able to make the lesson. Please check that your contact number is up to date, as that's usually how Instructors get in touch if there are any issues. If the lesson didn't go ahead, the hours should be refunded back to your account. If that hasn't happened, please drop our team a message and we'll be happy to take a look."

I did contact customer service and they said that won't be able to refund the charged money/hours because of they have proof that instructor messaged me.
Pathetic service from the customer service. I have waited more than 30 minutes on the day and didn't see any bsm vehicles nearby. When I asked customer service member to request to confirm where he was parked ( so that I can request cctv footage from nearby), the response from the instructor was "he is not remembering the location"

Of course he won't remember because he didn't come near to my property. But the customer service accepted that response and asked me to contact external agency to get my refund back. Very poor!!

Anthony from BSM is an amazing instructor. Can’t recommend him enough and is the main reason I was able to pass first time!

I passed my driving test today, and I honestly couldn't have done it without the incredible support and guidance of my instructor, Olusola Williams.
After having lessons with other private instructors, I genuinely believed I was ready for my test. But meeting Mr. Sola through BSM completely changed my perspective. He opened my eyes to so many things I had never been taught and helped me understand not just how to drive, but why things should be done a certain way. His practical approach to teaching is unforgettable—you leave every lesson feeling more confident and knowledgeable.

Sola is one of the calmest, most patient, and most dedicated instructors you could ever hope to learn from. No matter how many questions I asked, he always took the time to explain everything clearly, using real-life examples that made even the most challenging concepts easy to remember. You can immediately tell that he genuinely loves what he does and is passionate about helping his students succeed.

What stands out most is that Sola doesn't just teach you to pass a driving test—he teaches you how to become a safe, confident, and responsible driver for life. His belief in me, encouragement, and attention to detail gave me the confidence I needed to pass.

Thank you so much, Mr. Sola, for your patience, your dedication, and for never settling for anything less than your best. I will always be grateful.
If you're looking for an instructor who truly cares about your progress and wants to see you succeed, I cannot recommend Olusola Williams highly enough. Choosing him was one of the best decisions I made on my driving journey.

⭐⭐⭐⭐⭐

I honestly can't recommend Mario Trapasso enough.

I passed my driving test today, and I genuinely don't think I'd have done it without his patience, encouragement, and teaching style.

I'm one of those people who needs things explaining like I'm five... and somehow Mario managed to do exactly that without ever making me feel silly. 😂 He broke everything down into simple, easy-to-understand steps, and if I didn't get something the first (or fifth!) time, he'd calmly explain it again until it finally clicked.

He always stayed calm, even when I was convinced I'd done something completely wrong. Instead of knocking my confidence, he'd explain what happened, why it happened, and how to improve next time. That made such a huge difference because every lesson felt like progress rather than failure.

What I appreciated most was that he didn't just teach me how to pass a driving test. He taught me how to become a safe, confident driver. I can honestly say I now enjoy driving instead of fearing it.

Thank you, Mario, for your endless patience, your sense of humour, and for believing in me even when I doubted myself. You made every lesson enjoyable, and I'm so grateful for everything you've taught me.

If you're looking for an instructor who's knowledgeable, professional, incredibly patient, and genuinely cares about his students, stop looking. Mario is the one.

Thank you again for helping me earn my licence! 🚗🎉

I highly recommend Damir. He is patient, professional, and always made me feel calm and confident during my driving lessons. He is giving clear guidance and encouragement helped me improve my driving skills and build confidence on the road. Thank you Damir for all your support and help throughout my learning journey!

Dreadful experience for my daughter who paid upfront for a block of 10 lessons. She was advised she would be contacted within 2 days but it was more than a week before she was contacted. First lesson was booked in for a few weeks later. This was then cancelled the day before because the sun was out and the instructor wanted a family day. My daughter requested a lesson within the same week and was ignored and waited a further week for her first lesson. After the first lesson she was extremely distressed at how she was spoken to throughout the lesson. The only positive is after cancelling any further lessons with this instructor she received her refund quickly,

I would avoid Bryan Passmore as a driving instructor in St Albans based on my experience.

I completed 20 hours of lessons with him and had my driving test booked, with a further 6 hours of lessons arranged in preparation. However, just 13 days before my test, he refused to take me and cancelled all remaining lessons.

What I found most disappointing was that throughout my lessons I had been told I was on track, that my driving was generally good, and that my main area for improvement was manoeuvres. At no point was I told my test date was unrealistic or that there were serious concerns about my readiness.

When he called to cancel, the conversation was abrupt and patronising, beginning with the words “I’m very disappointed with you,” despite me being a paying customer and despite no specific driving faults being identified.

I fully understand that instructors have discretion over whether they take a pupil to test, but the lack of clear communication, late notice, and manner in which this was handled left me in a very difficult position.

Both my two children passed first time using Jayce Pompui-Thomas. He was very patient and kind. My daughter had a previous instructor who was useless and took away her confidence. Jayce gave her confidence back with her first lesson.
Thank you.

I had my first experience with BSM in the North Hertfordshire area, as I needed a new driving instructor. I had an instructor called ‘Ralph Hart’ we had spent 1.55 hrs of my 2hr lesson sat parked on the side of the road talking. Baring in mind that I have already had 25+ hours worth of experience in lessons prior to that. I just don’t appreciate spending £73 to not really even practice given my previous experience. It’s totally unacceptable for a 2hr lesson to only be driving for 5 minutes in total.

My driving instructor is Lewis atkins easily the best driving instructor in the Dudley area. Fantastic teacher and super supportive.

Shocking driving instructor in Poole in a newish Grey Golf. Driving behind him at Tesco Tuesday 23rd June and no one else in the car just the stupid instructor, doesn’t indicate, cuts lanes, he’s a swervy pervy everywhere. God bless whoever he teaches next.

Today I passed my driving test first time, and I couldn’t have asked for a better driving instructor. If you’re looking for someone reliable, friendly, patient, and professional, I 100% recommend booking lessons with Ferhat.

He always took the time to explain everything clearly, making every lesson worthwhile and helping me improve with each session. His teaching style, knowledge, and encouragement helped me build confidence behind the wheel and feel fully prepared for my test.

Thanks to Ferhat, I am now a much more confident driver on the roads. I highly recommend him to anyone looking to learn to drive and pass their test with confidence.

I can’t recommend Christakis Paphitis highly enough. Over my driving journey in London, I had two other instructors and Christakis has been by far the best.

I was a very nervous driver when I started, but his patience, calm approach, and ability to tailor lessons to my individual needs made all the difference.

Chris didn’t just teach me how to pass my test—he taught me how to be a safe and confident driver. Even now that I’m driving on my own, I still hear his advice in my head and use the techniques he taught me every day.

Thanks to Chris, I passed my test and feel confident on the road. A fantastic instructor who genuinely cares about his students’ success!

My son started his learner driver training with Travis Joseph from BSM; I was quite surprised by how quickly my son learnt and improved his driving under Travis' instruction! Travis gave him confidence and technical skills that made him a safe learner driver within about 10 hours of lessons. My son then continued his practising in his mum's car until his test. Unfortunately, Travis had updated his car meanwhile from a button handbrake to a lever handbrake so my son had to do his test in his mum's car which had a button handbrake. Travis was super kind, he send me a text saying what we need to do take the test on our own car, it was all very helpful information. My son passed his test yesterday and Travis wrote to congratulate him, which I felt was a very nice gesture.

Thank you Travis!

My instructor was Travis Joseph from BSM. Could not have asked for a better instructor. Initially driving was very daunting for me and seemed like something I would be unable to get good at, as I lacked confidence, and did not trust my own abilities . Booking those Initial lessons with Travis was one of the best investments I have ever made. Travis does not just throw you into the deep end, he eases you into it, ensuring you learn all the basics and simple principles. Therefore, making progression much smoother. Thanks to him, I passed my driving test at Chertsy test centre, with only 3 minors. I would highly recommend Travis to any kind of drivers no matter what your driving ability is.

My instructor Travis was an amazing teacher. He was kind, incredibly patient and was great at showing all the different methods to driving. I would highly recommend BSM to any of my peers.

Travis was a great driving instructor. He was patient, kind and made me feel at ease. It was easy to book lessons and his great teaching enabled me to pass first time.

Sheriff was my instructor and he was very patient with me, but also very encouraging. He was giving me the confidence to sit my test as soon he thought I was ready, and I passed first time. I would recommend him to anyone wanting to learn to drive!!

Can’t recommend my instructor (Paul) and BSM enough helped me pass 1st time, didn’t just help me pass a test but made me an more capable and confident driver

While learning to drive my instructor was Shafiq Hafeez an honestly amazing instructor guided me into better decision making and being competent on the road and I can not put in words how good and professional he was for me an all round amazing instructor to have