Brosa Recenzje 

689
•
Wynik TrustScore: 2 na 5

1,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Very disappointing. First and last time ordering with Brosa. Waited 3 months for delivery. Had to chase where order was. Took a day off work when finally told day bed was arriving. Never came. Damaged... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I like to comment on quality but have not received a table yet. I placed an order on 1st July. Expected delivery was between 15 and 22 of July. No updated has been given so I contacted Brosa and am ad... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We purchased the Como Motion 4 seater with chaise in nickel grey and love it! Super comfy and great space for lounging. We have gotten so many compliments from family and friends, and they're sur... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bed frame in stock Purchase date 30/7 , 18/8 ANC informs me of proposed delivery date 30/8 . I move commercial cooking equipment from State to state for my business and never seen such turnaround ti... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 53152570351

  1. Dom i ogród

Informacje przekazane przez różne źródła zewnętrzne

We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

689 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(689)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy order process

Easy order process, item arrived earlier than expected. Absolutely love the table, quality is excellent. It is exactly what we wanted and fits perfectly in our dining space.

5 marca 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Anita we love that you LOVE your Trapez table. Enjoy!

Oceniono na 1 z 5

Poor Quality Product and Service

We purchased a desk and bookshelf from Brosa which we thought would be of high quality given the prices we paid. Unfortunately the finish of the products are cheap and inferior which scratched far to easily. Upon contacting Brosa to raise my concern I quickly discovered that they were not interested in the slightest. Very quick to take your money but if you have an issue forget it because customer service is not part of the deal. Never again Brosa

3 marca 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Steven than you for the opportunity to follow up on your concerns. I can see that you ordered and received your desk last October 2021 and recently in March reported scratches. As much as we love to help our customers we are unable to replace items after 5 months due to general wear and tear. We can't determine the usage the desk may have had over that time. Steven, I am sorry our decision not to replace your items after 5 months isn't favourable however we stand by our products and our warranty policy. If you wish to chat further please email me at support@brosa.com

Oceniono na 2 z 5

Glorified IKEA

Brosa's extensive and delayed delivery times are unacceptable. Once the items arrived, they are somewhat straight forward to put together - but the quality is NOT great at all (especially given their prices)!

1 marca 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Ian, thank you for sharing your feedback. We endeavour to provide good quality products at reasonable prices and I am really sorry that we have disappointed you. I am unable to see what you ordered to be more specific but if you want to discuss further feel free to contact me at support@brosa.com

Oceniono na 5 z 5

Great shop to buy from

Great shop to buy from. I bought 4 x quality stylish dining chairs. Highly recommend

28 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Astrid I am so happy you love your London chairs as much as we do. They are very chic and stylish. Thank you!

Oceniono na 5 z 5

Great design and very affordable…

Great design and very affordable prices.
White Gloves delivery was quick and very efficient. Lana velvet sofa bed was a perfect choice .

24 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Ola. The Lana piece is so stylish and the navy velvet is amazing. We aim to please with our White Glove service it does just take the stress away and makes the entire process EASY. Thanks for sharing!

Oceniono na 5 z 5

Easy to assemble

The table I ordered was very easy to put together and looks lovely.

24 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Amazing Donna thank you!

Oceniono na 5 z 5

Beautiful lounge

The lounge suite arrived on schedule in an excellent condition. It is a beautiful piece of furniture and well made. My friends and family comment on it when they first visit. It has enhanced the look of my lounge. So pleased I bought it.

22 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Oh the Mila sofa is a classic, and just screams comfort with the fluffy cushions. It has that Hamptons or country farmhouse vibe which just says 'welcome you're home' Thanks Bene for sharing love that you love it!

Oceniono na 1 z 5

Worst Service

I have been waiting for my lounge to be dispatched for over 7 weeks - i have been told each week it is going to be dispatched only for the next person to tell me it hasn't. No one can give me a clear answer and i have had to sit on the floor now for the past 3 weeks as i was told it would be delivered on the 11th! Do not buy from this company unless you want to wait longer than expected for a lounge

21 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Nicole, Thank you for reaching out and providing us with your honest review. We are sorry to hear of your negative experience with us. A team member will contact you shortly to discuss your order and provide you with assistance.

Oceniono na 5 z 5

Grace slipcover dining chairs

Very happy with my Grace slipcover dining chairs. Great quality, easy to assemble and fast delivery.
Would definitely buy from Brosa again and recommend to friends and family😊

21 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Amazing Peggy, we aim to make it easy for our customers and so happy this is your experience with us. See you soon!

Oceniono na 5 z 5

I got the Jarel study desk as I wanted…

I got the Jarel study desk as I wanted something simple and a bit scandi looking. The desk looks exactly like the photos and appears to be good construction and quality. Communication around the delivery was great and the desk was very easy to assemble.

18 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Fantastic. So happy you love it as much as we do!

Oceniono na 5 z 5

We ordered the Palermo chair x2

We ordered the Palermo chair x2, they were promptly delivered once in stock.
I would highly recommend shopping with Brosa as they were fantastic to deal with.

18 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

That's so nice to read - thanks, Theresa!

Oceniono na 5 z 5

A modern classic

Ordering from the online catalogue was easy and fun, and the sofa that arrived was magnificent. A modern classic, really sturdy. Best of all, it was delivered interstate, to my door. Outstanding!

17 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Wonderful! Thanks, Nikki!

Oceniono na 2 z 5

I just got a text message saying I had…

I just got a text message saying I had reviewed , I haven’t.
But the chair we received we didn’t keep for various reasons but also the way it was made was quite poor for the price staples and some fabric out .
Along with when it came the box had holes and wet

17 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Jane, Thank you for taking the time to write us a review, we appreciate your honesty. To best assist you please send us an email at feedback@brosa.com to assist us in locating your order. I will reach out to you directly and discuss how we can assist you.

Oceniono na 3 z 5

Good product but they refuse to tell me…

Good product but they refuse to tell me what the coating is on the timber. Why ?

17 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi John, Thank you for taking the time to leave us a review. I would like to look into this further, please send us an email at feedback@brosa.com and provide us with your order number. I will provide you the information once I now what products you have purchased. If our website does not have the information you are after, we can certainly reach out to our productions team to enquire on specifics. Look forward to your email!

Oceniono na 5 z 5

Excellent product

Excellent product! good service. will order again.

17 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

We're so happy to have won you as our customer, Jill!

Oceniono na 5 z 5

Excellent quality and timely delivery

I ordered the Alexa large round ottoman. The order was dispatched promptly and arrived in perfect condition, exactly as pictured before Christmas and in time to give as a planned gift. The quality is excellent

16 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Thanks Julie we are so delighted you loved the Alexa range. Hope to see you back soon.

Oceniono na 1 z 5

Painful Experience

This has been the worst experience I have ever had... with any online store. I had purchased a couch from BROSA at the end of November, 2021, I was advised by the sales consultant that it would take 4 weeks to be delivered and that was the reasoning for the purchase.
After waiting over a month to receive some form of feedback or update, still hadn't receive anything.
2 month's had passed and I was constantly following this company up, who had informed me at the end of January that the reason for the delay was that my order had been lost.
I am still awaiting an update as to where it is.
Customer Service is without a doubt the most unhelpful people to talk to, when asked to speak to the manager, I was hung up on.
I don't usually write reviews but this company is so bad, I would like people to know.

16 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hi Amelia, I am so sorry for your experience with BROSA and its certainly not the journey we want for our customers. I am reaching out to you directly via email to address your concerns. Thanks

Oceniono na 5 z 5

Great two seater sofa

I ordered a two seater sofa online. Was super easy. The sofa was dispatched and delivered very quickly. The sofa was exactly as on the website, gorgeous design, easy to assemble legs, comfortable and looks fantastic. Very happy customer.

15 lutego 2022
Opinia niezależna
Logo Brosa

Odpowiedź od Brosa

Hey Laura, glad you love your Mitch sofa it is super cute in the pink!. Thank You!

Doświadczenie Trustpilot

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