The Bristol Residential Letting Co Recenzje 

701
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent support from our agent Greg at all times. From the beginning of our tenancy to the end, everything was easy and convenient.

Oceniono na 5 z 5

Amy recently helped me with my new tenancy agreement and I cannot praise the service highly enough. The process was made simple with a fast turnaround. Her continued support has been greatly appreciat... Zobacz więcej

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Oceniono na 5 z 5

I have been very impressed with my experience from The Bristol Residential Letting Co! I had to go through a tenant swap whilst being extremely busy at work and my property manager Amy made the proces... Zobacz więcej

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Oceniono na 5 z 5

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick... Zobacz więcej

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Informacje dotyczące firmy

  1. Agencja pośrednictwa w wynajmie nieruchomości
  2. Firma zarządzająca nieruchomościami
  3. Agencja nieruchomości

Napisane przez firmę

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

701 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(701)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 169

Napisz recenzję
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Oceniono na 5 z 5

Renting under this company was great…

Renting under this company was great and lovely support from Amy during our tenancy. Refreshing to deal with them in such a heavy market.

Thanks for everything!

20 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Dinis, you have been a fantastic tenant and we are pleased that we have found you a second property with us! Thanks for the review.
Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

I was tenant for 2 years and was well…

I was tenant for 2 years and was well looked after by Emma the entire time. She was very understanding and attentive to requests, and followed through on all of them. The overall Bristol Res Let team was welcoming and great to work with, and I would happily refer anyone to a property managed by them!

10 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thanks for your review. I’m pleased to hear you were happy with the service you have received from me during your tenancy. Its been a pleasure working with you.

Emma Vincent
Senior Property Manager

Oceniono na 5 z 5

Andy is Brilliant

We’ve been looked after by Andy since we moved into our flat 1 year ago. I can safely say we have never had such good letting agents before. He’s been quick to respond to queries, always very respectful and helpful. We’re very luck to live in a brand new flat in a new development so luckily there have very rarely been issues but when our dryer broke, Andy sorted someone to fix it the next day and kept in comms with me until it was sorted. We really appreciate how good they are especially as I feel it’s rare to have professional and friendly letting agents these days!

15 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Tanvi,

Many thanks for your kind words, it is really appreciated.

I am so glad you enjoy living at Factory No 1 and can’t believe it has already been a year.

Such a shame we missed the warranty call out by a day but equally glad my engineer was able to fix so quickly for you both.

All the best

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Very good service

Very good service. Greg was always very friendly, polite and responded when any issues arose which were very few in the time time that they took over from Alexander May

4 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Kevin – thank you for your review. I hope everything has gone well with your move and you are settled into your new home.

Greg Mander
Property Manager

Oceniono na 5 z 5

Great Service

Bristol Residential Lettings have been a really responsive and helpful agent during the time I rented with them. Stephanie Reid in particular was always available to help when I had queries and was friendly, efficient and knowledgeable throughout.

30 czerwca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi George, thanks so much for the kind review. It has been a pleasure helping you throughout the tenancy- thank you for your time with us. We wish you all the best in your new home!
Stephanie Reid - Property Manager

Oceniono na 5 z 5

Sunday morning call out

I rang BRL on a Sunday morning. Left a message to say my boiler needed re-pressurising. Andy rang back within 10 minutes. Tried to sort it out over the phone, but unfortunately I was unable to do it myself. Andy arrived within 20 minutes to sort it.
Thank you for your very quick response. Andy was polite and helpful. Thanks again. Arlene

3 sierpnia 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Arlene - Thank you for your kind words.

I was glad to be able to assist you in getting your boiler back up and running again on Sunday.

Now you can top up your pressure should it happen going forward.

All the best

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Tenant for several years

I rented a couple of properties over the course of several years and my property manager, Andy Peters, was fantastic throughout. Always extremely professional and friendly, and made the experience a positive one.

31 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Matt - thank you for your kind words.

It has been a pleasure to manage you over the last 10 years while renting with us.

I wish you all the best in your new home.

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

We have been renting through the…

We have been renting through the Bristol Residential letting Co for a couple of years now, and our letting agent Freya has been the absolute best! Anytime we had a problem Freya has been so helpful and lovely - we totally feel so lucky to have her as our agent - thank you so much Freya! :)

31 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Your kind words are truly appreciated Alex, thank you so much for this lovely review! I’m so happy you’ve had a great experience with us 😊
Freya Reynolds - Property Manager

Oceniono na 5 z 5

Andy Peters

Andy Peters - He was calm, professional and very helpful while I was in a bit of a panic. Couldn’t thank him enough for his help getting our fire alarm to stop.

29 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you for your kind words, I was glad to be able to provide assistance in stopping your fire alarm.

All the best

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Best letting agency I’ve experienced in Bristol!

I have just left a tenancy with Bristol Res Let and have had a highly positive experience. All estate agents we have interacted with have been incredibly kind and helpful throughout, in particular Aimee, who has always been fast and reliable with dealing with problems in our property and supported us in getting our full deposit back, which we are extremely grateful for. Would definitely use Bristol Residential Letting again and would also highly recommend to friends and family.

30 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Harri - this is really lovely to hear. Thank you for making such an effort to return your property so well, it is much appreciated!
Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

Bristol Residential Letting

We have been letting our flat through Bristol Residential Letting for three years and are very pleased with the level of service from them. Aimee has done a brilliant job in all aspects of the letting management. She is highly efficient and professional, always quick to respond in any issues, and act to resolve them.
A big thank you to Aimee and the whole team!

29 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Yin, it has been fantastic to work with you over the years and I am very pleased to hear you've been happy with our service. Take care.
Aimee Hawkesford - Branch Manager

Oceniono na 1 z 5

Discrimination

This was the first estate agents I went into, there was a gentleman who was incredibly helpful and sent me the details of the only available property via email and told me if im interested to just call them. I went into a few other estate agents and decided to go back, the gentleman wasn’t there however these 2 snobby women were, Amy Forsyth who lied about her name and said her name was Amy shepherd, as well as Amy Garrod who I was originally meant to be speaking to, the second I mentioned I was on benefits and had been signed off due to mental health problems and was currently homeless living in a hotel fleeing domestic violence I was met with the utmost disrespect, being told that although I’d been accepted for the Bristol city council deposit bond scheme (rent in advance and deposit) and although im on both PIP AND universal credit that I “dont earn enough” to rent a £1000pcm property, as I earn £20,988 Annually instead of £30,000. I was also told that they dont accept rent in advance. Luckily I was with my P.A (adult social worker) from Bristol City Council who was there as witness. The gentleman before didn’t mention any of this and neither did the 7 other estate agents I visited, I will be making an official complaint as I feel this is blatant discrimination. Mental health for one is a protected characteristic. During a housing crisis? Putting so many barriers in the way of a 21 year old trying to flee abuse…. Absolutely disgusting. The attitude, arrogance and the way I was spoken too is exactly what is wrong with the system.

28 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Good Afternoon Faith,

I am extremely disappointed to have read your review. To confirm, my name has changed due to personal reasons, I certainly did not lie to you, however I can see how this may have been confusing so I do apologise.

I am sincerely sorry if you feel that we came across in a negative way, that certainly was not my intention. The Bristol City Council Representative asked for more information on the upcoming Renters Rights Bill as none of the other agents you had visited had mentioned that this was coming into effect. We were simply trying to be as informative as we could be regarding how the impending changes could affect your application for a property.

When you mentioned that you were on benefits, I explained that this doesn’t change our process and as long as we can ensure the affordability is met that you would be put forward to the landlord just like any other applicant, whether that person is in receipt of benefits or not. I can assure you that we do not discriminate in any way against anyone who engages with us.

We pre-qualify all applicants before booking in a viewing to ensure we do not waste anyone’s time showing them a property that isn’t right for them or where they may not pass the referencing criteria. We sent a follow up email to you confirming the number you left with us wasn’t working and asked that you call us if you wanted to book a viewing to which we had no response.

If you would still like to see the property then you are more than welcome to call the office and we will book you in for any property that fits your requirements and where we are comfortable you will meet the referencing criteria.

Kind Regards
Amy Sheppard
Branch Manager

Oceniono na 5 z 5

A great property company to deal with.

The best property company I have ever dealt with and I have dealt with a few in my time. They always give great advise and service making this rental property trouble free.
Thanks Aimee for such great service and congrats on your promotion.

17 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Jango. What a really lovely review! You have been a pleasure to manage over the years. Thank you for the congratulations.
Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

Very satisfied tradesman!

As a chimney sweep requested by Stephanie from Bristol Residential Lettings to sweep the woodburner flue in one of the company’s rental properties, I was really impressed by the preparation leading up to the job and the general service. Communication was clear, flexibility was sown into the arrangement and payment was prompt. Thank you, Stephanie! Charlie Ekin (The Chimney Doctor Somerset)

25 czerwca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Charlie, thanks for the kind review. It is a pleasure working with you!
Stephanie Reid - Property Manager

Oceniono na 5 z 5

Bristol Residential are second to none.

I have been renting my property out with Bristol Residential for 3 years now and have found them to provide an excellent service all round.

They vetted prospective tenants to a very high standard and throughout the whole tenancy they have acted in a very professional and efficient manner.

Always responsive on the occasions that we have conversed which is not often as they have taken care of all the details without me needing to get involved.

I intend to continue to use them for as long as I have a property to rent and highly recommend them to anyone who is considering renting a property.

7 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Dorian,

Many thanks for your review and your kind words, it is much appreciated.

It has been a pleasure to manage your property over the last 3 years, and I am looking forward to the next 3 years.

All the best

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Outstanding Service and Support

We had been interacting with Aimee Hawkesford from The Bristol Residential Letting Co., and it has been a great experience working with her. She was always prompt in responding to our queries and consistently ensured they were resolved quickly.

4 lipca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you Jeeva for taking time to leave this review - this is much appreciated! It has been a pleasure to manage your tenancy and I am always here if you need anything.
Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

Excellent service!

I've been living at the property for nearly a year now, and Aimee has been fantastic as my property manager, with prompt responses and actions to any maintenance issues I've faced. Couldn't be happier!

23 czerwca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Joseph. Thank you very much for your kind words. It is great to hear you are happy with the service!
Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

I had a great experience with Andy Peters.

I had a great experience with Andy Peters, our property manager. He was very responsive to our needs, for example when our refrigerator and washing machine were having an issue, he immediately sends someone to repair it and eventually replaced the items so that we have a good working appliances. There was one time that our sink was clogged and our main doorknob fell off. He immediately sent someone to repair it with no extra costs for us. He is a very responsive and attentive property manager. Highly recommended.

9 czerwca 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Alexis,

Many thanks for your review and kind words.

It was a pleasure to manage you throughout your tenancy; I am glad you were happy with my management and how I dealt with your queries when raised in a timely manner.

All the best for the future,

Andy Peters
Senior Property Manager

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