The Bristol Residential Letting Co Recenzje 

701
Wynik TrustScore: 5 na 5

4,9

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Oceniono na 5 z 5

Excellent support from our agent Greg at all times. From the beginning of our tenancy to the end, everything was easy and convenient.

Oceniono na 5 z 5

Amy recently helped me with my new tenancy agreement and I cannot praise the service highly enough. The process was made simple with a fast turnaround. Her continued support has been greatly appreciat... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have been very impressed with my experience from The Bristol Residential Letting Co! I had to go through a tenant swap whilst being extremely busy at work and my property manager Amy made the proces... Zobacz więcej

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Oceniono na 5 z 5

Since moving into McArthur’s Yard apartments in 2024, it’s been one of the best rental experiences I’ve had. Andy Peters (Property Manager), has been fantastic—always friendly, approachable, and quick... Zobacz więcej

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Informacje dotyczące firmy

  1. Agencja pośrednictwa w wynajmie nieruchomości
  2. Firma zarządzająca nieruchomościami
  3. Agencja nieruchomości

Napisane przez firmę

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

701 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(701)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 169

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The Best Letting Agency I Could Have Hoped For as a First-Time Renter

As a first-time renter, I honestly couldn’t have lucked out more with a letting agency. Choosing Bristol Residential Letting turned out to be the best decision I could have made. From day one, they made what could have been a stressful and overwhelming process feel smooth, clear, and genuinely well-managed.

I was renting a flat through them for just over three years, and I can confidently say the excellent service has been consistent throughout. Communication has always been professional, friendly, and transparent, which gave me real peace of mind—especially as someone new to renting at the start.

Andy Peters has been my main point of contact and has been absolutely fantastic. He’s always helpful, approachable, and incredibly prompt and efficient when dealing with maintenance requests or any other issues. Whenever something needed attention, it was handled quickly and without fuss, which made a huge difference to my overall experience as a tenant.
I’ve felt supported and valued the entire time I’ve rented with them. I wouldn’t hesitate to recommend them to anyone—especially first-time renters looking for a reliable, responsive, and trustworthy agency.

3 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Raina,

Thank you for your kind words.

I am glad you found the whole process smooth and stress free, you have been a pleasure to manage throughout your tenancy.

It is very much appreciated that you had such a good experience that you wouldn’t hesitate to recommend us as a letting agent.

I wish you all the best in the future.

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

I have had a great experience with The…

I have had a great experience with The Bristol Residential Letting Co. Amy has been absolutely fantastic and genuinely the kindest letting agent I’ve ever had. Her genuine willingness to help has really stood out. I would absolutely recommend her and the whole company to anyone. Thanks so much for everything!

16 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you so much Anna for your lovely review and taking the time to give such great feedback, it is very much appreciated.  Kind regards Amy

Oceniono na 5 z 5

My property manager

My property manager, Aimee Hawkesford and the Bristol Residential letting Co have been absolutely fantastic landlord reps and I have no complaints what so ever.

Aimee has always been super fast with comms and very accommodating for any issues I’ve had with the property. Having a a property manager than clearly cares for the tenants experience has made a huge difference to my tenancy.

I’d highly recommend and if anyone is thinking of pursuing a property with this agency or agent, then you are in trusted hands!

15 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you Antonio - what lovely feedback that is! We're pleased you're moving from one of our properties to another and that you're happy with our service.

Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

Bristol Residential Letting

Bristol Residential Letting have managed my let property for several years now and have been happy throughout with their excellent service. Andy Peters is my main point of contact and is always helpful both with advice when I’ve needed it and also dealing quickly and efficiently with maintenance or other issues as and when they inevitably arise from time to time. For example I recently needed to arrange an EPC at short notice and Andy booked and had it completed within a couple of days….very impressed and grateful to him for his continuing help.

12 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Mike,

Many thanks for your review.

I am glad you find me helpful and a go to person for any advice.

It was a pleasure to be able to assist in getting a new EPC for you in such a short time.

All the best,

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

would definitely recommend you to let…

would definitely recommend you to let bristol residential letting co manage your property you are definitely in safe hands !

2 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Olly. Thank you very much for kind words! It was a pleasure working with you - we wish you all the best.

Aimee Hawkesford - Branch Manager

Oceniono na 5 z 5

Really helpful staff

Really helpful staff. Ryan was understanding of our situation and happy to support a second viewing. Plenty of information around next steps

11 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you Jenny, I’m glad we were able to secure a new home for you and your family. Always happy to help should you need anything else leading up to your move in day!

Oceniono na 5 z 5

Amy Garrod was such a help recently.

Amy Garrod was such a help recently. Out of the blue, we had a problem with a previously exemplary tenant. On vacating the first floor flat, the tenant’s removal firm badly damaged the carpet over a series of steps on the staircase. The removals company declined responsibility. As the damage occurred in the common parts, not the flat itself, the damage was not covered by the tenant’s deposit. Amy's gentle diplomacy meant that the tenant - eventually - acknowledged responsibility and agreed to pay. Amy then liaised with a carpet fitter to ensure the job was done. As I am no longer living in Bristol, I was very grateful for Amy's quiet efficiency in dealing with these matters.

2 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you Jennifer for your positive review, very much appreciated.  Kind regards Amy

Oceniono na 5 z 5

I rented from Bristol Residential for…

I rented from Bristol Residential for three years. My property manager, Amy G, was always responsive and quick to address maintenance concerns. I left the UK before the official end of my lease, Amy was very helpful in settling things upon the lease ending. Will definitely prioritise working with them if I have future housing needs.

27 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you Andrew for your very kind review, wishing you all the best for the future.  Kind regards Amy

Oceniono na 5 z 5

Wouldn’t use anybody else!

I have rented through Bristol Residential Lettings since June 2025, and have just moved into another property of theirs. Everything, from the tenant-swap process and placing the deposit, to checking out and returning the deposit, has been totally smooth and professional (thank you very much to our Property Manager, Andy from the Southville office). Any concerns we had were responded to and resolved very quickly, and the contractors they used were also always friendly. This is such a contrast to other agents in Bristol that I have used before, who were impossible to get hold of and persistently tried to take advantage because I was a young person.

In short, I’d recommend Bristol Residential Lettings to anyone looking to rent in Bristol!

4 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Brooke,

Thanks for your review and kind words, it is appreciated.

I am glad you found the process of both moving in and out a smooth process and that you were happy with my management.

I wish you all the best in your new home with Bristol Residential.

Best wishes,

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Freya was a fab property manager :)

Freya was a fab property manager while I was a tenant - super responsive, kind, and helped us get our deposit back!

2 lutego 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you for your lovely review Jude, happy to help! Wishing you all the best for your new place!
Freya Reynolds - Property Manager

Oceniono na 5 z 5

Would highly recommend

As a tennant for over 4 years, we had Andy Peters as the property manager and he was fantastic! Great communication, will go out of his way to help, and professional at all times. He is also genuinely a nice person. He even looked after my parcel after I had left the property. Would highly recommend!

31 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Jordan, many thanks for your review and kind words.

I was glad to be able to reunite you with your parcel after you forgot to change your address.

You have been a pleasure to manage over the last 4-years, and I wish you all the best in your new home.

Regards,

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Exceptional service from Andy Peters

We have had a fantastic experience with The Bristol Residential Letting Co. Special thanks to our property manager, Andy Peters. From the beginning, he has been incredibly professional, proactive, and easy to communicate with. Any issues we raised were handled swiftly and with a high level of care. It is rare to find a property manager who is so dedicated to ensuring both the property and the tenant are well looked after. We highly recommend his services and that of the agency to anyone looking for a stress-free letting experience.

18 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Dear Samuel,

Thank you for you review and very kind words.

It is much appreciated to receive this feedback from a tenant; I am glad your experience with both me and Bristol residential has been a positive one and that you would happily recommend us.

All the best to you both in the future.

Andy Peters
Senior Property Manager

Oceniono na 5 z 5

Friendly and communicative

Bristol Residential Lettings Co have been great to work with and Amy Garrod is a fantastic property manager. From sorting out my tenancy agreement to helping with any queries throughout my tenancy, she is always friendly and communicative to make sure any questions are answered and repairs are completed in a timely manner.

27 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you so much for your 5* review Hannah, lovely to have such great feedback. Kind regards Amy

Oceniono na 5 z 5

Very Helpful Amy

Amy Garrod has consistently been helpful since managing our property. From resolving issues to answering questions; her personable, friendly and understanding approach has really helped us on numerous occasions

27 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you so much Mike for your positive review, I really appreciate your feedback.  Kind regards Amy

Oceniono na 5 z 5

Friendly, communicative, straightforward management

We had a tennancy managed by Bristol Residential. Gemma and the team at Bristol Residential Letting were communicative, responsive and straightforward managing agents.

The team were friendly, clear and professional. The few issues we had were all dealt with very efficiently.

2 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Russell,

Thankyou for your kind review!

It was a pleasure being your property manager, and I wish you all the best in the future.

Gemma McLaughlin
Senior Property Manager

Oceniono na 5 z 5

Great experience with select agent

I had the pleasure of working with Freya over a few years and she was always very responsive and considerate of our needs as tenants. If you are going with Bristol Residential Letting I would definitely recommend working with her if you can.

30 listopada 2025
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Ryan, many thanks for your kind words! Wishing you all the best for your new chapter in Australia 😊
Freya Reynolds - Property Manager

Oceniono na 5 z 5

Highly Recommend

Freya is a brilliant property manager to work with. Always really helpful and friendly and a delight to speak to. Can't fault the experience and her tenants are lucky to have her as a property manager.

19 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thank you for your lovely review Hope, it’s been a pleasure working with you too!
Freya Reynolds - Property Manager

Oceniono na 5 z 5

Positive experience as a Tennant

As a Tennant I had a problem with a garage break-in. As I was away from the property at the time, Bristol Res Letting Co sorted out the issue immediately and helped secure the garage. A special shout out to Emma who went above and beyond, meeting with contractors out of hours to ensure my car was accessible. Very grateful and can only say positive things about this company.

20 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Thanks June for your kind words. I’m glad I was able to help assist in this most unfortunate incident.

Emma Vincent
Senior Property Manager

Oceniono na 5 z 5

Understanding listen and resolve any problems

What made my experience great and what the company doing well, is that they are listening if we have any problems and they are not there just to take our money. Plus the communication is great.
Im working in retail, and I know very well what is mean costumer service and costumer experience. The service is easy anyone can give but experience is a (gift) so here I have to say specialy Stephanie she is great 👍🏻 👌🏽 🫶🏽

20 stycznia 2026
Opinia niezależna
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Odpowiedź od The Bristol Residential Letting Co

Hi Konstantinos, thanks so much for reaching out and providing your glowing review. It’s great to hear that you’re pleased with the service, especially working in customer services yourself! It is always a pleasure speaking with you.
Stephanie Reid - Property Manager

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