Such a friendly helpful service. The store is well stocked and clearly signposted. It’s clean and bright with quality products. It’s the second consecutive time I’ve been served by Ali who is very w... Zobacz więcej
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Zobacz, co mówią recenzenci
Went to the Horsham branch needing a non solvent based stain block product, to kill off nicotine stains in a badly stained room (brown ceilings) Luckily Colin was there to advise me, and recommend a b... Zobacz więcej
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Horsham Brewers customer service is excellent. I bought some paint matched by the Dulux paint matching service. To my disappointment I only realised when painted that it was not a good match. I too... Zobacz więcej
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I visited Brewers in Horsham to pick wallpapers and paints yesterday A member of staff called Kelly was just so helpful giving me ideas when it came to choices of wallpaper bringing many different wa... Zobacz więcej
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Informacje dotyczące firmy
O Brewers Decorator Centres - Horsham
Napisane przez firmę
Trade Deals
Paint
Wallpaper
Woodcare
All Brands
Who are Brewers Decorator Centres?
Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.Dane kontaktowe
Albany House, 3 Redkiln Way, RH13 5QH, Horsham, Zjednoczone Królestwo
- 01403 252345
4,7
Doskonała
76 recenzji
Zaprasza klientów do wystawiania recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Brilliant customer service Steve …
Brilliant customer service from Steve Alex & Colin at the Horsham Branch. They spent a lot of time with me as I was trying to match a colour paint. I always go to this branch as I know they will go that extra mile.
Giving me the right advice on products.
21 kwietnia 2023
Opinia niezależna
Odpowiedź od Brewers Decorator Centres - Horsham
The team at our Horsham store will be thrilled to receive such a great rating, thank you. See you again soon :)
Great service
18 stycznia 2023
Odpowiedź od Brewers Decorator Centres - Horsham
Thank you for your lovely review for the Horsham store. See you again soon :)
Lots of quality products and helpful…
Lots of quality products and helpful people. Good place to go.
16 grudnia 2022
Odpowiedź od Brewers Decorator Centres - Horsham
Thank you so much for taking the time to leave us a 5-star review, we really appreciate your feedback! See you again soon :)
Easy to order on line and store collect…
Easy to order on line and store collect worked well - staff knowledgeable and helpful . Delivery service prompt and efficient.
21 września 2022
Same sex couple discrimination in store, appalling.
Very disappointed to be discriminated against at your Horsham branch because my partner and I are a same sex couple. We visited your Horsham branch on the 23rd of September to by £250 worth of Farrow & Ball paint. Your employee made it very difficult for us to sign up to the membership scheme, actively trying to prevent us from doing so even when we were being served by another colleague. It has taken 2 weeks for the branch manager to finally write a lack lustre apology that compounds the discrimination that occurred. In the email reply it confirms that new customers will be treated differently in that it will be assumed they are trying to commit fraud on the membership scheme and will not be treated in the same courteous manner as long standing customers. They state the membership card is a cash card - it clearly states on the back of the card "this is not a cash card". When I shop at Waitrose or similar or similar I do not get accused of fraud if my partner wishes to sign up alongside me. I also get treated with the same level of respect as any other customer be it long standing or not. Given the membership offer is designed to encourage new customers to visit Brewers I am deeply upset to receive such 'white wash' of a reply to my complaint. I have taken this up with Citizens Advice and the Equality Advisory Support Service.
23 września 2022
Opinia niezależna
Odpowiedź od Brewers Decorator Centres - Horsham
Dear Una
I believe you have received a full email reply regarding your complaint which has been thoroughly investigated. We apologise again for the customer service you received which we’re confident was not as a result of any discrimination.
Order and delivery all as requested
Order and delivery all as requested and in good time. Thank you.
24 lipca 2022
Good knowledge
Not notified that the order was in, but knowledgable staff at Horsham branch.
6 lipca 2022
excellent quick delivery
28 czerwca 2022
Very good service
19 kwietnia 2022
They put themselves in the shoes of the…
They put themselves in the shoes of the customer, so you feel as though they’re always doing their best for you. Any changes to orders are sorted out with minimal hassle.
14 lutego 2022
I have always found the staff in…
I have always found the staff in Brewers extremely helpful and courteous and as an amateur do-it-yourself person such an attitude to customers is invaluable. Also a very good range of products in store and online.
6 stycznia 2022
Knowledgeable and helpful staff
The guy in the shop was really helpful and gave some good advice.
7 lipca 2021
Excellent
Excellent communication from Brewers. Most importantly the oil was competitively priced and perfect for our internal oak doors.
2 czerwca 2021
I ordered on line and the product was…
I ordered on line and the product was ready for collection the following day.
Good Service
21 maja 2021
I ordered paint from the Horsham Branch…
I ordered paint from the Horsham Branch in April. We followed up in May but they had no details of the order.
I have had no contact from any branch. BUT you have taken the money.
still awaiting my paint or contact from someone.....
16 maja 2021
Odpowiedź od Brewers Decorator Centres - Horsham
Dear Mr Clark
Thank you for your feedback. Your order is ready, SMS confirmation was sent out on the 28th April - I'm sorry that this has not been received and would like to get to the bottom of it for you. The store have tried to call you this morning to confirm the order is ready and have left you a message. I'm wondering whether the telephone number we have for you is correct? Could you get in touch with us at your earliest convenience please.
Kind regards
Nicky
Ordered on line and got the order wrong…
Ordered on line and got the order wrong .
Took it back and they got it wrong again .
1 kwietnia 2021
Odpowiedź od Brewers Decorator Centres - Horsham
Thank you for your feedback, I'll get in touch with the store who will give you a ring to find out more and rectify this for you.
Kind regards
Nicky
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