BrewDog Recenzje 

Great choice of beers would like to have an option to deliver to Ireland

Ordered 10 x packs of festive beer for my customers as xmas presents , only received 1 x pack
Cant get anyone to reply to me through there customer services email been over 3 weeks
No telephone numbers just radio silence
Terrible company beware
order BD-669261

Great service, great beer and the sauces are a delight

It seems that until I completed a review on Saturday 6th December my order had been forgotten. On Monday 8th I received an email informing me my order is on its way. Today, Tuesday 9th I received an email from courier company that they now gave my order. The order was placed, paid for and confirmed on Monday 1st December with a 3-4 day delivery, hmmmm

Christmas calendar...
I have now ordered a Christmas calendar from Brewdog for the past three years and it's something my partner really looks forward to however it was not meant to be this year. After submitting a ticket after 9 patient days of waiting with zero updates and a DHL tracking number that didn't work I have now received a half hearted, generic email from customer support (after 12 days). The email blames shipping errors and then goes on to offer a refund or replacement (which can be sent out first thing next week). I don't believe their customer service team understands how an advent calendar works and has provided no real effort to efficiently resolve this issue for customers affected by this issue.

I bought a bundle of beers for Christmas. A similar deal to what I had done earlier in the year so knew what I was getting. Website easy to navigate and delivery was quick. I enjoy the range of beers so will buy again no doubt.

Update vom 08.12.2025:
Die Situation hat sich leider nicht verbessert. Trotz meines vorherigen Updates und der Bitte um eine schnelle Rückmeldung habe ich bis heute keine Antwort vom BrewDog-Kundenservice erhalten. Meine Anfrage scheint komplett ignoriert zu werden.
Die Kommunikation ist äußerst enttäuschend. Weder per E-Mail noch telefonisch ist jemand erreichbar, und ich habe weiterhin keinerlei Informationen zum Status meiner Bestellungen. Zusätzlich sorgen die unklaren DHL-Benachrichtigungen für Verwirrung, da nicht ersichtlich ist, welche Sendungsnummer zu welcher Bestellung gehört.
Es ist unverständlich, dass Kunden so lange auf grundlegende Informationen warten müssen. Ich warte weiterhin dringend auf eine Lösung und eine Rückmeldung.

Ich habe vor kurzem zwei Bestellungen bei BrewDog aufgegeben. Eine davon, die Bestellung mit der Nummer 59163, sollte vor dem Versand storniert werden, um unnötige Rücksendekosten zu vermeiden. Trotz mehrfacher Kontaktversuche habe ich hierzu jedoch keine Reaktion erhalten. Der Kundenservice ist telefonisch nicht erreichbar, und es gibt scheinbar keinen zuständigen Ansprechpartner.
Auch die Sendungsverfolgung über den Shop ist nicht hilfreich, da dort keine Informationen angezeigt werden und die DHL-Mitteilungen nicht eindeutig zugeordnet werden können.

Ich bitte darum, die Bestellung mit der Nummer 59405 endlich zu versenden.
Ich erwarte nach wie vor eine zeitnahe Antwort und eine Klärung der gesamten Angelegenheit.

Amber, from BrewDog was exceptional. She solved all issues with care and professionalism. I’m really impressed with the customer service that I received.

I ordered a BrewDog Advent Calendar on 26 November 2025 as a present for my boyfriend, and it was meant to be special as he has never had an advent calendar before.

I received a dispatch email, but the tracking number does not work, and the courier has confirmed they never received the parcel from BrewDog. Since then, I have sent multiple emails and submitted support tickets, yet I have received no response at all.

This experience has been extremely disappointing and stressful. What should have been an exciting gift has been completely ruined, and I have been left feeling helpless with no information, no delivery, and no customer support.

I understand delays can happen, but being ignored is unacceptable, especially for a paid for gift. At this point, I have received nothing. No calendar, no explanation, and no resolution.

I would not recommend ordering important or time sensitive gifts from BrewDog based on this experience.
Order number: 673338

I placed an order a few weeks back however items were incorrect from what I ordered I’ve tried numerous times to contact them via email but unfortunately no response, this is appalling as I am now stuck with items I’ve not ordered.

Rapid delivery of my order, with all of my various requirements met accurately.
Thankyou.

Easy to use website and a very nice discount!
Very pleased with my order, great quality, well packaged and delicious.

Ordered 50 beers for £50 Black Friday sale brilliant value for money. Order arrived in good time and excellent condition. Would expect nothing else from Brewdog.

Placed an order on 23rd November and it arrived on 28th November with items missing. Completed the online form immediately on 28th as the missing items are for a Christmas gift. Have also sent numerous emails and have had absolutely no response! I've never dealt with a company before who just ignores its customers. There is also no phone number to ring. It is very frustrating as I have ordered from brewdog many times but certainly won't be doing so again. Very poor customer service. **Review updated to include order number BD-668406 as it is now 9th December and I have still not received a reply to my emails! Maybe put more effort into replying to customers rather than damage limitation on Trust Pilot. I reiterate, the missing items are a Christmas present and I expect to receive these BEFORE Christmas**

Please be careful when ordering from Brewdog. I placed an order 18th November. Still has not been shipped! I have emailed 5 times and no response! I'm £30 out of pocket and have no idea how to sort it as no one reply to my emails!

Great customer service! I bought a gift card in error and an email verifying it was to be refunded asap was received in less than a week.
Brewdog is a go to anyway because the beer is so good

I was looking for Christmas beers & Brewdog delivered. A really good selection, well priced & delivered without delay. The website is good, I keep adding more to my basket! Free delivery too.

Good value for the products purchased. Quick delivery - no problems at all 👍🏼

I Emailed BrewDog regarding the introduction of the claret and brew brand and had a friendly response from Amber who took the time in what must be a busy period .
Thank you

Whole process was easy, delivery on time, payment easy etc. received everything that I ordered!