Brayleys Cars - Brayley Thurrock Used Car Centre Recenzje 

278
Wynik TrustScore: 4.5 na 5

4,7

Orsett Road 72-86, RM17 5EL Grays, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... Zobacz więcej

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Oceniono na 5 z 5

Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... Zobacz więcej

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Oceniono na 5 z 5

Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find th... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Warsztat samochodowy
  3. Sklep z używanymi częściami samochodowymi
  4. Komis samochodowy

Napisane przez firmę

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Dane kontaktowe

  • Orsett Road 72-86, RM17 5EL, Grays, England, Zjednoczone Królestwo

  • 01375 375333

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 31% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3133

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

They picked up my car for a serviced and MOT and then delivered it back to me, excellent service.

26 stycznia 2026
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Tony, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Seamless service provided by Brayleys

Seamless service provided by Brayleys. Received a phone call as a reminder that my service was due. Booked in and checked in using the online service email received prior to my appointment. On the day I was kept informed of my vehicles progress along with being notified once it was completed. On collection my car had been cleaned. I was sat down and all the paperwork including costs were fully explained including any advisories. Can’t fault the service supplied again

28 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Keith, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Thank you Kevin

Thank you so
much Kevin at Brayleys Mazda in Grays, you were so helpful and spot on. I appreciate your assistance this morning.

29 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Lvns, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Friendly and efficient front desk

Friendly and efficient front desk. Clean car on return

28 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Philip, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

The salesman Kevin was absolutely…

The salesman Kevin was absolutely fabulous and helpful in getting us into a new car .

22 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Ragnor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Fourth car with Brayleys and still outstanding service

I’ve just purchased my new Mini through Brayleys and part‑exchanged my old car, and the whole process was effortless. This is my fourth car with Brayleys, and the reason I keep coming back is people like Kevin Sperrin. Kevin is fantastic - attentive without being pushy, quick to answer questions, and genuinely committed to getting the best possible deal. He kept me updated at every step, handled all the paperwork smoothly, and made the part‑exchange simple and transparent. Yet again, Brayleys have delivered friendly, reliable service and great value. Thank you, Kevin I couldn’t be happier!

⭐️⭐️⭐️⭐️⭐️ (Would give more if I could!)

17 stycznia 2026
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Great service from arrival to an end

Great service from arrival to an end, friendly and caring team, thank u

19 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Julia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 4 z 5

Effienct and pleasant staff

6 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Oceniono na 3 z 5

Quality of the service decreased…

Quality of the service decreased compared to las year was not cleaned inside and outside after full service and mot . Bit disappointed.

2 stycznia 2026
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We are sorry that your car wasn't cleaned on this occasion. Please email danielle.webb@brayleys.co.uk and we will arrange a complimentary clean for you.

Oceniono na 1 z 5

Brayleys Thurrock Damaged my car post Honda Car Service

Visited Brayleys Thurrock (Honda Service Center) recently and upon collection, immediately noticed car had been damaged very badly (scratches and front body work damaged)

Contacted the garage immediately whilst I was there and also contacted head office and experienced extremely poor customer service.

Matter still unresolved and I am left with a damaged car. Avoid at all costs.

10 października 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. Our management team have investigated this matter thoroughly and we are sorry that you are disappointed with their conclusion.

Oceniono na 5 z 5

Service was excellent and completed in…

Service was excellent and completed in good time. Procedures and outcomes explained by friendly staff. All good and would highly recommend.

9 października 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Cindy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Kevin Made Buying a Car Actually Enjoyable!

Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find the ideal fit by taking the time to truly listen to what I needed. The entire procedure seemed simple and completely open. Go directly to Kevin if you want a seamless, reliable experience and to truly feel satisfied with your purchase. He is indeed a treasure!

30 września 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Julian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 4 z 5

Always good service

I have always found Brayley’s reliable and always get good service from them. On this occasion, since no longer being a sales company for Mazda (now a service centre), I had the feeling that there was more emphasis on upselling which I have not experienced before in the 5 years since I purchased my car from them.

1 października 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Martin, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Oceniono na 4 z 5

Good Service

Kevin was a pleasure to interact with. He is warm, friendly and professional. The vehicle was as described, however I did request a full description (as the garage is far from where I live) of the vehicle's specification on a couple of occasions but this was not provided. Thankfully, upon inspection the car had everything that I was looking for.

29 września 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Sunny, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Oceniono na 5 z 5

Excellent, helpful, no pressure. A pleasure to deal with.

Kevin at Thurrock provided excellent sales service, from his knowledge of the car, responsive phone calls, the test drive and query handling. Unfortunately the car wasn't a match to my requirements but there was no pressure selling. If the car was a match I'd have bought. I enjoyed the buying process and was disappointed that the car didn't live up to my expectations.

28 sierpnia 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Oceniono na 4 z 5

service department

Helpful and friendly .
Changed my car battery very quick .

16 września 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Mr Brown, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Oceniono na 5 z 5

Took mx5 for service today faultless…

Took mx5 for service today faultless Jake wood on customer service very polite and helpful nothing too much est dar ready 2 hrs 1.40min later all done dusted, great to see kevin Sperrin great guy very friendly and welcoming both individuals credit to company brayley grays

18 września 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Tony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Brayleys Cars were very professional…

Brayleys Cars were very professional and diligent in when dealing with me and taking care of the vehicle before handling it over to me. The car was sold with 1 year warranty as default and went through a full inspection before releasing.

17 września 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Jimmy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

I purchased a new Honda CRV at Brayleys…

I purchased a new Honda CRV at Brayleys Thurrock last week and the service I received was fantastic, Kevin was extremely helpful and made sure to keep in touch throughout the process, Jose was also a pleasure to deal with and at no point did I feel like I was being 'over sold'. Second time buying from Brayley's thurrock and I'm sure it won't be the last! Thanks for the great service and friendly smile!

13 września 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Thurrock Used Car Centre

Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Amy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Very friendly and efficient service

Very friendly and efficient service. Helpful to any questions asked.

9 września 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Karen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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