Brayleys Cars - Brayley Kia Enfield Recenzje 

520
Wynik TrustScore: 4.5 na 5

4,3

Great Cambridge Road 680, EN1 3WX Enfield, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been servicing my old-model Kia Niro for the past 3 years at Enfield Brayleys. Dawn Peer has always been great at servicing. She always takes extra care and attention, listens and tries to find... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brayley Kia had served us well for over 10 years - we’re on to our third Picanto from them and have never been let down. The service booking process and efficiency, buying a new car - everything is ea... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It started off with difficulties in booking in our car for repairs. However, after the car had to be brought in by the RAC and the initial issues with the time scale for diagnostics etc., and we expl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having replaced my Sportage with a much newer model, albeit at a different dealership, I visited Brayley Kia Enfield to see what options I had for a service plan. Kayleigh was able to provide me with... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Warsztat samochodowy
  3. Sklep z używanymi częściami samochodowymi
  4. Komis samochodowy

Napisane przez firmę

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Dane kontaktowe

  • Great Cambridge Road 680, EN1 3WX, Enfield, England, Zjednoczone Królestwo

  • 0208 419 1500

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

520 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 31% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(520)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3119

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Service, MOT and recall work

All done by friendly staff on the same day. I would have liked some seating near the service desk for those waiting to be seen. Because another customer had an issue I had to wait 15 minutes to be seen to collect my car, even though it was ready for me to take.

23 czerwca 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Mike, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Oceniono na 5 z 5

Fab new car

Smooth process I didn’t even visit the showroom before I collected my new car.

Everything was explained to me prior and the lease was sorted via email and calls.

100% would recommend

21 czerwca 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Oceniono na 5 z 5

Absolutely A1

Absolutely A1 when it comes to customer service (thank you Terry) I am over the moon with my new car (2nd hand but new to me). Cannot fault this dealership on anything.... if I could leave more than 5 stars, I would do.

13 czerwca 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Laura, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Been going there for service and mot…

Been going there for service and mot last 7 years and not had any problems at all

6 czerwca 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Steve, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Oceniono na 5 z 5

Brayleys serviced my Kia

Brayleys collected my Kia, serviced it for free, cleaned it, and returned it to me within 4 hours. The person who collected the car was polite and courteous.

5 czerwca 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Shirley, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Oceniono na 4 z 5

Quick effecient service

Car was taken in quickly and ready earlier than discussed so very happy. Only one point getting through to service department on phone was a nightmare on line it says open until 6pm then I got an email after I complained I could not get through to anyone after holding for 20 minutes and I was told it closes at 4.30pm

5 czerwca 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Eva, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Oceniono na 4 z 5

Safety recall booking

Took my car to Kia following a safety recall letter. I was seen fairly promptly and the issue was fixed within 45 minutes. Staff very friendly

4 czerwca 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Margaret, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Two hour slot

Unexpectedly Brayleys rang to offer me a two hour slot for service (and a recall) as against the all day appointment I'd booked originally. This was very helpful as I live 20 miles from the dealership and would have had to hang around Enfield for 6 hours or else take a round trip home of nearly three hours by public transport. The work was done within the 2 hour slot and everything was much quicker and more convenient than previous visits. My thanks to the team on service reception as well as the technicians.

29 maja 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Chris Morgan was so helpful and…

Chris Morgan was so helpful and professional

Chris is quite experienced. He explained everything in details to me.

24 maja 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Ijeoma, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Chris. We look forward to continuing to welcome you into the dealership for many more years.

Oceniono na 5 z 5

Fast booking of service appointment

Fast booking of service appointment, easy car check in on morning of service, and car ready just after lunch.

16 maja 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Mr Watts, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Oceniono na 5 z 5

Had an express service and it most…

Had an express service and it most definitely was that. Dropped off at 10:30am was done by 12:30pm. Great service from start to finish

12 maja 2025
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Charlotte, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Oceniono na 4 z 5

Kia service and MOT

Reception from the desk was excellent, car finished at the agreed time, cleaned.
Finding somewhere to park can be a problem, consequently there are cars everywhere.

8 maja 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Robert, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Oceniono na 5 z 5

Very good experience

Very good experience, service was done on time and there was a nice waiting. I will certainly use this branch for my next service.

6 maja 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Warren, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Oceniono na 5 z 5

Excellent service

Excellent service

7 kwietnia 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Oceniono na 5 z 5

without realizing it I took my car in a…

without realizing it I took my car in a day early,the ladies at reception organised with the guys performing the service and MOT to fit me in and not having to return the next day. this I appreciated very much so big thank you guys. I have always found the staff at Brayleys to be very helpful, friendly from purchase to my service requirements.so all round an excellent team,well done .

9 kwietnia 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 3 z 5

The reception area is complete chaos

The reception area is complete chaos. There are very few staff even at booking in and collection time. There is no real waiting area, nowhere to sit and it was a very long wait. The lady I saw when collecting my car was dealing with about 4 people at once. To top it all, there were loud guffaws coming from a side room ( visible) from, I presume, the sales staff who were not actually working. This is hardly business like. I may use another place next year.

3 kwietnia 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Thank you for your review. We're sorry to hear that your experience was poor - we have recently recruited new members to our service team to improve customer experiences.

Oceniono na 5 z 5

The Service team - five stars *****

The Service team were efficient, friendly and great to deal with. First time at this branch; will definitely return for services - and MOTs - in future. (I dealt with Dawn and Kayleigh).

28 marca 2025
Opinia niezależna
Logo Brayleys Cars - Brayley Kia Enfield

Odpowiedź od Brayleys Cars - Brayley Kia Enfield

Hi Sally, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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