Brayleys Cars - Brayley Honda Leatherhead Recenzje 

253
Wynik TrustScore: 4.5 na 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Warsztat samochodowy
  3. Sklep z używanymi częściami samochodowymi
  4. Komis samochodowy

Napisane przez firmę

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Dane kontaktowe

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Zjednoczone Królestwo

  • 01372 360099

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

253 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 31% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(253)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3119

Napisz recenzję
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Oceniono na 5 z 5

I bought my car from Brayleys and have…

I bought my car from Brayleys Leatherhead and have recently had it serviced by them. All the team were superb from the office staff who kept me informed of progress throughout to the person cleaning and basically valeting it after the service. It looked great!
Thank you so much.
Would definitely recommend Brayleys!

12 lutego 2024
Opinia niezależna
Logo Brayleys Cars - Brayley Honda Leatherhead

Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Oceniono na 5 z 5

Exemplary customer service

I waited until I had purchased my car (Honda CRV) to write a review just in case the team slipped up! I waited in vain!

I can honestly say that the customer service I received from both Clarence & Phil has been second to none, in all industries I’ve dealt with recently. Nothing was too much trouble, they entertained my silly demand of not picking up my car until my number plate was on it! Picked me up from the station when I went to collect my new car & did I mention that they also found the car to my specifications too.

Such a lovely team (sales & service) & I'm so grateful to have found them which incidentally occurred when I took my previous car in for a service because I had poor customer service at the Ewell branch (which is closer to me)

Brayleys Leatherhead should be used for customer service training because they are a shining example of it.

8 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Hi Tan, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Clarence & Phil. We look forward to continuing to welcome you into the dealership for many more years.

Oceniono na 5 z 5

Car booked for a service

Car booked for a service, car collected from home and returned home. Valeted so nice and clean.

8 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Hi Marion, thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Friendly staff

Friendly staff, prompt service and kept me informed about the job.

6 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Hi Jill, thank you so much for your high rating! We hope you have a great day!

Oceniono na 5 z 5

Brilliant dealer very helpful staff and…

Brilliant dealer very helpful staff and a pleasure to deal with. They have been our dealer for 19years and we are on our 4th Honda Jazz we would never change.
If you have a problem just call in and they would immediately do all they can to help and keep you on the road.

5 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Hi Ian, thank you so much for your fantastic review. We really appreciate it and your long term custom. We look forward to welcoming you back into the dealership on your next visit.

Oceniono na 4 z 5

Problem sorted

Problem sorted quickly and efficiently with good communication from Tina.

1 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 5 z 5

Excellent Honda Service

I bought my Honda Jazz from Honda in Leatherhead 14 years ago and have had excellent service and maintenance ever since. I have an extended Service Warranty paid monthly which is helpful in managing the Annual Servicing bill.

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We really appreciate it and your long term custom.

Oceniono na 5 z 5

Good service

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Oceniono na 5 z 5

The sales team were helpful throughout

The sales team were helpful throughout. Nothing was too much trouble. I thought the deal was fair.

19 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for choosing to purchase from us - your custom is appreciated, along with your great review!

Oceniono na 5 z 5

First time using the service department…

First time using the service department at Leatherhead. Tina and her colleague were professional, polite and engaging. The service was about 3 hours which is fine but the location does not lend itself to walking anywhere if you have to wait. That said there is a cafe over the road and seats and drinks machine at Brayleys.

5 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for your review. The Leatherhead team love to provide great customer service and are delighted that they were able to assist.

Oceniono na 5 z 5

Reliable and friendly

The team at Leatherhead are always friendly, helpful and reliable. Many thanks

20 grudnia 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for your praise and kind comments about our team, We really appreciate it. Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Helpful receptionist

18 grudnia 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Oceniono na 5 z 5

Brayleys Honda of leatherhead was like it used to be…

Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

14 grudnia 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your fantastic review, we really appreciate it. We look forward to welcoming you back into the dealership on your next visit.

Oceniono na 5 z 5

When I booked the car the booking…

When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

12 grudnia 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Oceniono na 4 z 5

Great service

Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

22 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 4 z 5

Speed and efficiency

Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

21 listopada 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Honda Leatherhead

Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oceniono na 5 z 5

Great service from start to finish

Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

15 listopada 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Honda Leatherhead

Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We're delighted to hear you had such a positive experience with Tina an Colin. We hope to welcome you back into the dealership again in the future. In the meantime please do not hesitate to contact us if there is anything else we can do to help.

Oceniono na 5 z 5

Having the car picked up and returned…

Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

14 listopada 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Honda Leatherhead

Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We hope you have a great day!

Oceniono na 5 z 5

Very friendly and helpful

Very friendly and helpful, found a solution and saved me another trip. Always a great experience.

1 listopada 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Honda Leatherhead

Odpowiedź od Brayleys Cars - Brayley Honda Leatherhead

We appreciate your positive review about your recent experience with us! We look forward to welcoming you back on your next visit to the dealership.

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