Brayleys Cars - Brayley Dacia Milton Keynes Recenzje 

205
Wynik TrustScore: 4.5 na 5

4,5

17 Barnsdale Drive, MK4 4DD Westcroft, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Overall Brayley Milton Keynes has given me excellent service and help over the last 3+ years from a new Dacia Duster bought to the servicing. I recently exchanged and bought a new Dacia Duster from... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

James was an Absolute pleasure to deal with. Extremely smooth process, from the enquiry made online to driving away in my new Dacia 8 days later. Big thanks to James and the team

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Oceniono na 5 z 5

The staff very friendly and welcoming and patient. The motability agent was very helpful from the start. He explained the process and when I collected the car he explained new features on the car a... Zobacz więcej

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Oceniono na 5 z 5

Exactly how a service should be. From the smooth booking process to the call from the service team confirming exactly what I needed, everything was handled professionally. Everyone greeted me with a... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy
  2. Warsztat samochodowy
  3. Sklep z używanymi częściami samochodowymi
  4. Komis samochodowy

Napisane przez firmę

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Dane kontaktowe

  • 17 Barnsdale Drive, MK4 4DD, Westcroft, Zjednoczone Królestwo

  • 01908 866200

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 31% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(205)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3144

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Oceniono na 1 z 5

We just want to sell a car and forget you

Just received SIX ads from them for an upcoming VIP event but not a single human response from two emails asking for a price for a service. I know they received the emails as an auto reply said so and that they were being sent on to the service group in Milton Keynes. This lot just want to sell cars and then forget you. The Northampton dealer can have my business.

Added after the reply: Needless to say no one bothered to contact me: that was just a ploy on their part to make other customers think they are responsive.

1 marca 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Hello Chris, thank you for your review. We are sorry that your email wasn't responded to - recently we have been very short staffed in our service dept which has unfortunately impacted some customers. We will ask a member of our new service desk team to contact you - in the meantime, if you wish to email your requirements, please contact victoria.oxley@brayleys.co.uk

Oceniono na 5 z 5

Really good experience and swift…

Really good experience and swift turnaround

2 marca 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for sharing your positive experience. We're pleased to hear that all went well and look forward to seeing you in future.

Oceniono na 5 z 5

Good value servicing

Good value servicing, friendly & helpful

27 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for your great rating and comments - much appreciated!

Oceniono na 1 z 5

Fuming such a awful experience

Just an absolute nightmare and I will not be buying another car from Dacia which is such a disappointment as we have had quite a few cars from here.....being told that a gear box failure could be possibly due to wear and tear on a 2022 plate ! When it's a know fault in Dacia judging by all the forums. No contact from any one when I broke down RCA Dacia assistance was even more shocking ! Sending a van with two seats to recover me and my two children only the be told he couldn't do anything. Arranged with RAC assist to put my vehicle on a low loader, the next day. Me and my children had to get a train home. The low loader apparently couldn't find my vehicle despite the fact there is only one road through the village I was broken down in. More phone calls, more apologies, more excuesses and still no action my car was still there up until yesterday afternoon. My vehicle has now been broken down and abandoned for 6 days shocking..My father has to call the RAC assist again and rearrange the collection with force in the end as it was getting ridiculous. I went on holiday leaving my family in charge of this whole sh#! Show. I'm fuming

20 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for your review, Justine - we are sorry to hear of your experience. As a loyal Dacia owner, you will know that breakdowns are rare, but we understand that they are distressing when they occur. Hopefully, you can appreciate that the service provided by the RAC is beyond our control but, rest assured, we will do everything we can to ensure a satisfactory repair experience from hereon in. Kind regards.

Oceniono na 5 z 5

Excellent service from Joe

Excellent experience! We met with Joe to discuss our next motability car, he was extremely helpful and polite! Joe answered any questions we had and he was very informative!
We went ahead and put our order in! Can’t wait to get our new Jogger when it’s ready!
Thank you for an easy process!

16 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your kind words and for choosing to purchase from us. The Jogger is a fantastic car which we are sure that you will enjoy and we look forward to it's arrival.

Oceniono na 5 z 5

Nice dealership with amazing staff

Walked into the dealership on a Sunday mid morning (probably the busiest day I could go)

Staff were very good and took the time to talk to us about what we wanted, were extremely knowledgeable, offered us lots of options and made me feel at ease.

I'd say that within 5 minutes I knew that I would be we buying my car from them and that I had 100% trust in them.

In particular I would single out Tony as being a superstar from the first few seconds we spoke to him right up to the end us dealing with him.

4 lutego 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for taking time to leave such a fantastic review. Tony and the team care about delivering great service and are delighted to have won your custom.

Oceniono na 5 z 5

I always use the main dealer

I always use the main dealer. I always thought they would be more expensive, but I've found the costs reasonable. For a small fee they will collect and return your car which saves hanging around. My last 2 cars have been bought from Brayley.

26 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Hell Terry, thank you very much for taking time to share your positive experiences. We very much appreciate your continued custom and look forward to seeing you in future.

Oceniono na 5 z 5

Amazing experience at Dacia

Amazing experience at Dacia, Milton Keynes. My husband and I went in on Saturday to enquire about a new car and our options and was greeted by a very friendly, professional salesman Tony. We were in the showroom for some time discussing many options and we were not rushed at all. Tea and coffee was made for us. Perfect cup of tea!! Today, we have gone back to pick up my new car. Again, tea was waiting for us for our arrival. Tony was excellent from the moment we met him, until the moment I drove off the forecourt today. Nothing was a silly question, paperwork was completed with a very professional, simple and caring nature. Tony was excellent. I would highly recommend taking a visit to Dacia if you are interested in swapping your car!!!

31 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your purchase and also your kind review. Tony is a passionate about providing great customer service and we will be sure to convey your appreciation to him.

Oceniono na 4 z 5

1st service

No problem with service but was let down by freezing pipes so car could not be cleaned.

18 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you for your review. We apologize for the lack of wash facilities on the day your car was in - feel free to book a courtesy clean at any time.

Oceniono na 5 z 5

Joe very helpful

Joe very helpful , explained everything clearly . Thank you

13 stycznia 2024
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

That's great to hear - thank you for your positive feedback!

Oceniono na 5 z 5

Top service

Joe was very helpful when we went to look, test drive and eventually sign an agreement for a new car. We didn’t feel at all rushed, he explained everything clearly and was very personable and friendly. Never had a bad experience dealing with Brayleys.

17 grudnia 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your great review. We're delighted to hear that Joe looked after you during your purchase and will convey your kind comments to him.

Oceniono na 5 z 5

Courteous and trustworthy

We were treated with friendly courtesy and felt confident that Tony was providing us with honest advice. So much so that we decided to close the deal on our first visit.
The strengths and limitations of the car were explained and there was no pressure placed on us at any time. A thoroughly heartening experience

18 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your great rating and review. We're delighted that the service you received enabled you to trust us with your custom and we look forward to looking after your motoring requirements in the future.

Oceniono na 5 z 5

Staff polite friendly and very helpful

Staff polite friendly and very helpful. Repairs and MOT carried out quickly and efficiently within timescale expected.

27 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

We're glad all went to plan and look forward to seeing you in future. Many thanks for rating and reviewing your experience so highly!

Oceniono na 5 z 5

Great experience with this company

Great experience with this company, so good I came back again another car! Good service, straightforward, no hard sell.

29 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Hello Jane, thank you for your great review - we're delighted to hear that we won your custom again and look forward to providing great service to you in the years ahead.

Oceniono na 5 z 5

I'll never go anywhere else now

After years of avoiding main dealerships for the servicing and MOT of my Dacia, believing them to be far more expensive than independent garages, imagine my surprise when every single aspect of my experience with Brayley's, including the pricing, along with customer service, convenience, and quality, has far outstripped any garage I have visited in the last 10 years. And for a very reasonable £20, they'll collect and drop off your car too, which is a lifesaver for me during a busy work day. It's Brayley's for me every time from now on.

23 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Hello Donna, thank you for your great review. We're glad to hear that your experience so far has been positive - we aim to deliver excellent service so that we can retain our customers for years to come.

Oceniono na 4 z 5

Dacia sandero cvt.new service contractley

This was the first service carried out under my contract plan with Brayley Dacia Mk. The work was carried out in a very professional and timely manner and the car being washed was much appreciated. My only criticism is that I found when initiating the original booking it was difficult
to get through to the service dept , if I had not encountered this problem I would have gladly given 5 stars.

23 listopada 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Dacia Milton Keynes

Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your positive review. We are aware that our telephone team have become over-stretched and are in the process of recruiting additional resource to improve future experiences.

Oceniono na 5 z 5

Bought a second hand car

Bought a second hand car from Mazda- the service was impeccable, efficient and reliable. Ben went out of his way to make sure that the process was painless and always answered any questions I had. He met all of the criteria I had for a car and the experience of buying was really good. Really recommend Mazda at Milton Keynes.

17 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your great review. We're delighted to hear that you received first-class service from Ben and will be sure to convey your kind comments to him.

Oceniono na 5 z 5

Recommend Brayleys Milton Keynes

Joe at Brayleys Milton Keynes was super informative and very helpful when we attended to test drive some Dacia cars. We subsequently bought a Duster and the whole process went very smoothly, part exchanging
our previous car and receiving our brand new Dacia.

10 listopada 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

That's brilliant to hear! We appreciate your custom and will be sure to convey your kind comments to Joe.

Oceniono na 5 z 5

Professional, helpful and outstanding service and staff

Very friendly and helpful staff. Gave unbiased advice. I made an order for a car and then changed my mind to another model. This was no problem and the new car was supplied with no issues. I am really pleased with My Dacia Duster. It has plenty of room and is a pleasure to drive. I had a couple of extras fitted: spare wheel and dog bars. They took a little time to arrive however, they were fitted straight away. In short the staff are great, the cars are brilliant, the service is outstanding and the deal I got was good. I highly reccommend them.

21 lipca 2023
Opinia niezależna
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Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for taking time to leave such a great review - it's much appreciated by the team. We are pleased to hear that your enjoying your new Duster - don't hesitate to let us know if we can be of further assistance.

Oceniono na 5 z 5

Friendly

Friendly, professional. Can't fault the servicing. I notice the improvements while driving. The mechanics do a first class job. Highly recommended.

31 października 2023
Opinia niezależna
Logo Brayleys Cars - Brayley Dacia Milton Keynes

Odpowiedź od Brayleys Cars - Brayley Dacia Milton Keynes

Thank you very much for your great rating and review. We're delighted to hear that your car is performing well and look forward to seeing you in future.

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