Bank of the Philippine Islands Recenzje 

YOU SHOULD NOT TRUST THIS BANK!! COMPROMISED DATA PRIVACY!! THEY DIVULGE INFORMATION THAT WERE NOT REALLY PART OF IMPEACHMENT MATTERS

Napakawalang kwentang customer service support and phone numbers! Puro prompts! Nakaka gigil! Once ma-withdraw ko lang pera ko, goodbye na kayo sa akin!

This bank is so bad, specially the home loan support department. If you have a problem the only way to contact them is through their call center, and the only thing these agents can do is to write a request to their back office. Meanwhile, their back office is almost non existent, you won't be able to complain to them or anything since they are hiding from their call center who can only make requests and follow ups for you.
Even if your concern takes years, their procedure of follow up is unlimited.

Very disappointing experience with BPI, especially for customers living abroad in Dubai.
Issues with OTP, Mobile Key, username changes, and online banking can become extremely difficult to resolve. When you need urgent assistance, getting through to customer service or receiving proper support can take hours.
BPI is a large and established bank, but the support provided to customers overseas does not feel adequate. Customers abroad deserve reliable, accessible, and timely assistance—especially when it involves account security and access to their own money.
Calling hotline take an hour or more time to call, before customer service will answer. And when they reply they will tell you. Sorry Mam we can not. Help po😡😡😡😡😡

I had very very bad experience yesterday while calling the BPI customer service center,im here in UAE,I lost and waste 65aed for calling 4 times and those cs who answered my calls keeps me transferring to other line and wait for nothing.....

If you ever wonder why the Philippines is falling behind, just try opening an account at BPI—the Bank of Philippine Incompetence. After a handful of transactions, you’ll get a crystal-clear preview of how the entire country operates, from customer service to management.

Bank balance glitches. Fix this.

Waited FOR more than 2 hours just for a stupid bank certificate!!!!!! NAPAKAINEFFICIENT NYO HINDI BA NASISILIP NG BSP TONG MGA BANGKONG ITO???????

SCAM ONLINE ACCOUNT
opening the account was easy, hassle free and fast!!
‼️‼️BUT THE HASSLE STARTED WHEN REQUESTED A DEBIT CARD FOR THE ONLINE ACCOUNT ‼️‼️
-1 hour interrogated by the bank emplyee
- thousands of signatures and questions
- 2 ‼️valudid I'd s ( SERIOUSLY BPI??? bpi is 100 years behind other banks!!)
- 200PHP FEE😵‍💫😵‍💫😩😩😡😡

I am an OFW and a loyal client of BPI. First time I tried the BPI Timog Avenue Branch. I was impressed with the overall service; from the Security Guard welcome, to the Customer Service Team. All ready to help and with a smile.

A special mention to Mr. Michael Melarpis. A really helpful and thoughtful employee that helped with wi all I need and more. I do not have a Philippine phone number nor downloaded Viber, but Mr. Melarpis helped me with all the information and services I need.

If you have an Employee of the Month, I would highly recommend Mr. Melarpis.

Thank you BPI Timog Avenue branch!! See you again on my next trip to The Philippines. God bless you.

CANNOT OPEN AN ONLINE ACCOUNT. THERE IS ALWAYS A PROMPT SAYING THAT THE REQUEST CANNOT BE PROCESSED RIGHT NOW INSTEAD VISIT THE NEAREST BRANCH. HOW CAN I GO TO THE NEAREST BRANCH WHEN I AM OUTSIDE THE PHILIPPINES? THE PURPOSE OF ONLINE BANKING IS FOR ACCESSIBILITY WHERE EVER YOU ARE. SO USELESS APP.

Hindi Recommended! Napakapangit ng serbisyo. Napakaraming dahilan kung bakit hindi dapat magtiwala sa bangkong ito. Sa halip na tulungan ang mga kliyente nilang nahaharap sa krisis, nanggigipit pa sila. Hindi friendly ang kanilang customer service at mga collection agent. Wala silang konsiderasyon—puro pananakot at pangingisda ng pambayad ang alam na paraan sa halip na makinig sa sitwasyon ng tao. Walang puso sa mga Pilipinong nagsisikap bumangon. Huwag kayong kukuha ng serbisyo rito!

Nakakawalang gana nag transfer ako ng money 5,500 bpi to gcash nag failed siya pero di na bumalik tas pag punta ko sa branch ng waltermart nagmamali yung teller para sa inyo kase 5,500 lang maliit na bagay para sa akin malaki yan kase pinag trabahoan ko yan

Almost all branches are only prioritizing seniors and not minding normal transaction even if where waiting for almost 3 hours.

Please fix everything. EVERYTHING! WORSTS!

Hi Retail Loan Care Team,

I am formally raising a complaint regarding the unacceptable lack of support and communication concerning my loan computation request.

BPI Customer Service continuously instructs customers to contact Retail Loan Care through your local numbers. However, these numbers are unreachable, and this has already been confirmed by BPI representatives themselves.

The only remaining communication channel is email, yet emails are either ignored or not properly reviewed despite being sent multiple times using the correct subject format and required details. Follow-ups also receive no meaningful response.

What is even more concerning is that BPI Customer Service representatives themselves have no direct way to contact or escalate concerns to Retail Loan Care. This leaves customers with no effective support channel whatsoever.

In addition, we were informed of a PHP 500 processing fee simply for a loan computation request, yet after nearly two weeks, there has still been no proper update, computation result, or resolution provided.

Compared to other banks in the Philippines, loan-related concerns are typically handled efficiently, transparently, and within a reasonable timeframe. Unfortunately, my experience with BPI Retail Loan Care has been the exact opposite and is among the worst banking service experiences I have encountered and that is an understatement.

I strongly request immediate action regarding:

- Accessible and functioning contact channels;
- Proper handling and review of customer emails;
- Better coordination between BPI Customer Service and Retail Loan Care.

Can someone link me with retail loan care or any helpful BPI representative that can escalate this? as I am out of options now thanks.

If I only knew I should have not opened an account with you. I have been waiting for the dispute I processed. This is already happening for a month now. I have been FF up on the ticket I created but my money was not sent back!Where should I escalate this? I will definitely let everyone know how worst your customer service is!

One of the worst in Internet Banking ,, It literally never works after 10pm .. Im not even sure how they operate in the Phillipines .. Its been the same for the last 3 yrs and nothing has improved ... I reached the bank and they said Its Maintainance ..I asked what maintenance was it daily and they did not have a clue

Slowest processing bank in the Pilippines!!!!!!