Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Beware Born Online. I purchased instore in the past and made the mistake of suggesting a Born voucher as a present. We (naturally) assumed the online store would reflect in-store product There's eff... Zobacz więcej

Oceniono na 1 z 5

I recently ordered some leggings from the company but due to the quality needed to send them back. Unfortunately I have encountered multiple problems sending them back and have spent money on postage... Zobacz więcej

Oceniono na 1 z 5

My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

So I had to wait over a month for my order to arrive, and to add insult to elongated injury they sent me a discount card as a sorry, which was £5 of £50...£10 off £100 etc, for my next order, in zero... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt
  2. Sklep z zabawkami

Informacje przekazane przez różne źródła zewnętrzne

We are a family owned business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products & gifts for parents, babies and toddlers. We have a store in Bishopston, Bristol and customers can also buy from anywhere in the world via our website www.borndirect.com. You can also find us on Facebook and Twitter.


Dane kontaktowe

1,0

Bardzo słaba

Wynik TrustScore: 1 na 5

505 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,0

Wszystkie recenzje

(505)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excelent service and advice

I have been very happy with my purchases at Born both in store and online. I got very valuable advice and the product Born offer are of great quality.

11 października 2015
Opinia niezależna
Oceniono na 5 z 5

5star

On time, and even kind customer service.

10 października 2015
Opinia niezależna
Oceniono na 5 z 5

You get what you pay for!

After searching the internet we found what we needed at Born for a very good price. Ordering was quick and easy, and the parcel arrived as promised within 7 days. The goods were as ordered. No complaints about the site or the service. Recommended.

9 października 2015
Opinia niezależna
Oceniono na 4 z 5

Few issues but nice friendly service and great value

We had an issue with being charged twice and the baby carrier we ordered not being available for a while however this was dealt with really well and we received a lovely free gift and vouchers as an apology. We also got 10% off when we ordered online which makes a bit difference for a buggy and baby carrier!

2 października 2015
Opinia niezależna
Oceniono na 5 z 5

Customer service

Extremely helpful on the phone and efficient in helping me find a specific part for a highchair. Slow delivery but only because it was not in stock and the lady on the phone was extremely helpful and kept in touch about finding it for me

22 września 2015
Opinia niezależna
Oceniono na 5 z 5

Beco Sling - great advice

I can't recommend all the staff at Born highly enough. I was looking for a sling for my LO and it took me quite a while to make my decision. Nothing was too much trouble, I tried lots on and came back a number of times before deciding. They were great with advice as well as personal opinion and insight, wouldn't go anywhere else

16 września 2015
Opinia niezależna
Oceniono na 5 z 5

Bugaboo buffalo

Faultless service, keep up to date from start to finish.
An was so lovely to get a personal hand written card with my pram highly recommend!

8 września 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service, very fast delivery

Having had an awful experience trying to order a Snuzpod from another high street shop, it was getting very close to the baby possibly arriving. Born Direct were very helpful and got the Snuzpod dispatched within 3 days of me ordering, relieving a very stressful situation.

29 sierpnia 2015
Opinia niezależna
Oceniono na 3 z 5

slow customer service

I ordered two replacement seat plates for my Stokke Tripp Trapp high chairs. They only sent me 1! I have called them several times and keep getting an answerphone, which I have left messages on. I have also emailed them and am beginning to feel as though their customer service team are ignoring my calls/messages and emails. I tried again today and finally spoke to a lady, who was very helpful and is now dealing with my order. I hope to be receiving the rest of my order shortly. Just a shame how it was me who had to contact and chase them up when it is their mistake.

20 sierpnia 2015
Opinia niezależna
Logo Born

Odpowiedź od Born

Thank you for you feedback, we have looked into this and we can only apologies due to staff annual leave this was not dealt with sooner. I believe we have just spoken on the phone and resolved this matter by identifying that accidentally only one plate was sent out and that we have corrected this by getting you a replacement sent immediately from the supplier. We hope that from our communication today you feel satisfied with our efforts to get this resolved but if you have any other comments please do let us know.

Oceniono na 5 z 5

Efficient and nice price

My wife and myself ordered online a "Ergobaby 360 Dusty blue" baby carrier for our 4 month daughter, after we found on the Borndirect website a good price for it (£117). We received our package very quickly and it was very well wrapped (waterproof) with a personalized delivery message inside. We are very pleased with the baby carrier and with the way our order has been treated. We recommend very much the Born direct web site.

20 sierpnia 2015
Opinia niezależna
Oceniono na 4 z 5

Wide range of useful products

It's great having such an experienced team staffing Born. They are really helpful and provide useful and relevant advice, and offer a wide range of useful and sometimes hard to find products.

24 lipca 2015
Opinia niezależna
Oceniono na 1 z 5

Lack of communication and expensive

My husband and I were given a voucher to use at Born by friends. I found the website a bit confusing and it wasn't clear whether the voucher had been applied or whether I was being charged the full amount of the product I was buying. Because of this, I immediately phoned the store and left a message checking, and in addition I emailed customer services. I had no response by either method and had to resort to checking my bank account to see what had been taken a few days later. Also, the prices weren't very competitive, products can be found cheaper elsewhere.

20 lipca 2015
Opinia niezależna
Logo Born

Odpowiedź od Born

Thank you for your feedback firstly may we apologises that you didn't find the website process an easy one to move through we have alerted our web team and are working on making this a clearer process for customers. The customer service team are reviewing what has happened to the two attempts at contact and it appears unfortunately human error was at the bottom of this and potentially a recent change of contact numbers on the website, this has been rectified. Our main customer service number is 0117 924 5080. We aim to be as competitive as possible with larger non-independent businesses and when approached about our prices will always try and price match if it is possible.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej