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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I have ordered twice from bolt base in January. The first order arrived promptly , the second hasn’t. I got a response from bolt base saying my order was delivered on 12th January. I’ve twice emaile... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The website is straightforward and pricing clear. Very good range of fastenings including woodscrews at reasonable prices. Generally sold in multiples of 10 so sometimes with the larger sizes l am in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This website is by far the best, for stainless steel fixings. Apart from the sheer variety of fixings available, one of its best features, is the product dimension section. When ascertaining bolt leng... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First plus point: what seems like 'the' complete range of stainless steel nuts, bolts and screws. Second: available in a most acceptable range of quantities. Third: easy to use ordering system, t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca elementów złącznych
  2. Sklep żelazny
  3. Supermarket przemysłowy
  4. Dostawca śrubek

Napisane przez firmę

Bolt Base are leading suppliers of fixings and fasteners to both the DIY trade and Industry. Supplying small quantities right up to pallet loads, we are confident that we can satisfy all requirements. We are happy to procure any item that our customers require and can source almost any item that our customers need in a timely manner if they are not currently in our range.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

313 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service and a tremendous…

Excellent service and a tremendous selection.
Ian was really good and patient.

23 lutego 2026
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Morning Gordon,

It's great to know that you are happy with our service and that i was a good help for you.

Hope to see you again at some point.

Cheers
Iain

Oceniono na 5 z 5

Boltbase - THE BEST!!!

Always able to cater for any fastener.

Brilliant company!!!!

23 lutego 2026
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi Dave,
Thanks for taking the time to leave us a review, appreciate it.

Good to hear we have been able to keep you supplied, whatever your needs are.

Thanks
Iain

Oceniono na 4 z 5

No goods and no response to emails

I have ordered twice from bolt base in January. The first order arrived promptly , the second hasn’t. I got a response from bolt base saying my order was delivered on 12th January. I’ve twice emailed them pointing out the second order was ordered on 22nd January, but he doesn’t even reply. It’s only small value so will not be taking this further, but will use another supplier from now

Issue resolved, was a problem with the email system which is now fixed

18 lutego 2026
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hey Andy,

Thanks for taking the time to adjust your review based on the resolution of your issue. Your patience and understanding are appreciated.

Apologies for any inconvenience this caused you.

Best regards
Iain

Oceniono na 1 z 5

Bad customer service

Ordered a few times, thought their products where decent and they shipped according to their site until. One of the SS grub screws I ordered didn't have a key cut in it. Essentially making it a stud. Thinking not a big deal. I need a few more things so I ordered what I needed and sent them a video and message using their Website whatsapp. A few days later my order arrived and no replacement grub screw. I couldn't have made it easier by ordering a few more bits and giving them a way to send a replacement. I then emailed them and still no reply. Seems they can take orders ok but not respond if you get something faulty. Such a shame as I was going to promote their products as a local UK company to get these items from and use them for all my upcoming projects. Any company can ship an item, good companies provide after care and respond.

29 września 2025
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi David,

Thanks for taking the time to leave us a review, appreciate it.

You are totally correct in that you could not have made it easier for us, on the whatsapp front, i hold my hand up to that, i am responsible for whatsapp and there was a spell that it was not signed in/ displaying new messages and i did not notice for a while unfortunately. As for the email, i have just searched and it is indeed there, and opened. I can not explain that one sorry, i am not sure if it was opened by accident and unread, or if it was opened and whoever opened it forgot to reply to you.

I have just replied to it now, please look out for it.

Apologies for the issues this has caused you.

Thanks
Iain

Oceniono na 1 z 5

Disappointing Return Experience Despite a Smooth Purchase

My initial purchase through this seller’s eBay store was smooth—I ordered 10 screws and 10 nuts in January. However, the return process has been one of the most frustrating customer service experiences I’ve had in a long time.

Due to a mistake in how I initiated the return, only one item was refunded. eBay assured me that the seller could easily resolve the issue, so I reached out directly. Unfortunately, this is where the problems began.

Despite calling multiple times and being promised return calls, I never received one. I was eventually informed that only the manager, Ann Marie, had the authority to process refunds—but she was never available on subsequent calls.

After persistent follow-up, I was given an email address. I finally received a response to my email, which neither acknowledged the inconvenience nor provided a refund. My follow-up questions have since gone unanswered.

To the Manager, Ann Marie:

I sincerely hope you take the following suggestions to heart, especially in an era where accountability in customer service is more important than ever:

1. Hire a professional customer service representative to answer calls promptly and handle customer concerns effectively.

2. Delegate refund authority to a customer service or finance team member in your absence. This would go a long way in improving your service and customer satisfaction.

17 kwietnia 2025
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi Monique,

Thank you for your feedback. We are sorry to hear that you were unhappy with your experience, and we would like to clarify the situation.

The items ordered were unfortunately incorrect for your requirements. When initiating a return through eBay, a tracked returns label is provided, this is to ensure the safe and verified return of all items. If the return is opened because the buyer has changed their mind, they are responsible for the cost of that label and ultimately bear the responsibility for delivery to us. However, the goods were returned using untracked second-class post rather than the eBay returns label.

Upon receiving your return, we carefully inspected the package and processed a refund for the items that were physically present. As a business, we can only refund goods that are received and verified. We also contacted eBay directly regarding this matter, and they confirmed that our actions were in line with their returns and seller protection policies.

Customer service is extremely important to us, and all calls and emails were handled professionally by our team. Ann-Marie personally followed up on your communications and explained on several occasions that without tracking confirmation or receipt of the additional items, we were unable to process any further refund. This is standard policy followed by most businesses to ensure fairness and accountability.

We remain committed to providing excellent service and support to all our customers.

Thanks
Iain

Oceniono na 5 z 5

Great for that hard to find fixing

Needed a particular size countersunk machine screw in stainless steel for an outdoor electrical unit. Exactly what I wanted in stock, reasonable shipping cost and prompt delivery.

17 grudnia 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Cheers Peter, glad you were happy that you could find what you were after.

Thanks
Iain

Oceniono na 5 z 5

Have used Boltbase for a few years now…

Have used Boltbase for a few years now and the service is second to none. Ordering online is simple and the parts arrive quickly and clearly marked. I use the parts predominantly for classic car and classic motorcycle restoration on a DIY basis and have found that even the smallest orders get the same attention and priority. Highly recommended. Thank You

6 grudnia 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Glad that we have been able to keep your projects going! You are totaly correct, whether it is an order for a few screws for a diy project or a few hundred thousand for manufacturing, they all need to go and all get the same priority level.

Thanks
Iain

Oceniono na 5 z 5

Great service at very competitive price

Great service at very competitive price
I completed my project and the stainless steel screws have made it easy and the job is looking good.
It is also good to know that screws won't rust.

15 października 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi John,

Glad you are happy with your stainless screws and the price was right for you.
Cheers
Iain

Oceniono na 5 z 5

Great place for online nuts, bolts and screws.

I have bought assorted nuts, bolts screws from them several times when I need to top up. Though where I use so many I don't know. I am a DIY user and buy stainless steel hex type as I think they are easier to fit with an electric screwdriver. Service from Boltbase has always been great.

8 listopada 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi Andrew,

Great to hear that we have been keeping you topped up! You know where we are if you need anything.

Thanks
Iain

Oceniono na 5 z 5

Excellent service

The ordering process was straight forward.
For 1 item the full number of screws I ordered were not available. I had a phone call offering alternatives but I needed the specific length. The rest of the order was sent and the additional screws that had been on back order followed a few days later. In my view it is how a company deals with challenges that counts and Bolt Base nailed it!

3 grudnia 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi Steve,

Thanks for your honest words. Yes, there are occasionally issues, we do always try to resolve them the best we can. Glad that you are appreciative of that.

Cheers
Iain

Oceniono na 5 z 5

The choice was great

The choice was great, I got exactly what I needed.
Cheers.

6 grudnia 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hey Steve,

That's great to hear, hopefully we can help again one day.

Thanks
Iain

Oceniono na 5 z 5

Excellent products

Good quality set screws and nylon nuts at good price

13 listopada 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Her Mister H, we are happy that you are happy with the quality and price.

Thanks
Iain

Oceniono na 5 z 5

Wanted some M5 bolts together with the…

Wanted some M5 bolts together with the nuts 🔩 and found this company online.
Great service from start to finish.

5 grudnia 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi M, Thank you for taking the time to leave us a review, hopefuly you can keep us in mind for future projects.

Thank you
Iain

Oceniono na 5 z 5

Very happy customer

There was a great range of screws to choose from and quantity wasn’t an issue. I wasn’t sure of size I needed so ordered 6 screws @4 different sizes. Website was clear and easy to use. Delivery was quick.

8 listopada 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Hi Margaret,

Glad you got what you wanted. If you ever need any help, just let us know and we can help advise.

Thanks
Iain

Oceniono na 5 z 5

Good for price and availability

Good for price and availability, also able to buy smaller quantities as required. Have used on several occasions and will use again.

1 października 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Thanks Lawrie for great review. We are glad you are pleased with our price, availability and quantities. Thanks also for your continued support.
Regards.
Alison

Oceniono na 5 z 5

ONLY THE BEST WILL DO.

Totally professional company, all products top quality .
No mickey mouse metal here !

3 lipca 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Tanks so much for your great review Anthony. We are so glad you are happy with our quality.
Regards.
Alison

Oceniono na 5 z 5

An Occasional DIYer

As an occasional DIYer I sometimes find that I do have the best nuts and bolts available for a particular job. I was pleased to discover Bolt Base a few years ago where, as soon as I order my small quantities they are dispatched almost immediately. Arriving promptly gets the job finished with minimum aggravation. Wonderful.

19 lipca 2024
Opinia niezależna
Logo Bolt Base Ltd

Odpowiedź od Bolt Base Ltd

Thanks very much Doug for your great review. We are so glad we have what you need to finish your projects and you are happy with our quality products and quantities.
Thanks also for your continued support.
Regards.
Alison

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