I’d like to highlight the outstanding service from Blue Ribbon Bags. They managed to track my lost luggage in record time after a Bogotá–Barcelona–Bari flight, providing clear and accurate information... Zobacz więcej
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Zobacz, co mówią recenzenci
Servizio utilissimo per chi viaggia. Ormai le mancate consegne dei bagagli succedono sempre più spesso ed avere un’azienda che si attiva H24 al rintraccio é importantissimo. Aggiornamenti quotidiani e... Zobacz więcej
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Ich habe gerade einen langstreck Flug bei ihnen gebucht und bin wirklich begeistert. Zuerst den guten Preis, dann die bedienungsfreudliche Nutzung des Apps beim Buchen und dazu die Transparenz des An... Zobacz więcej
BRB is a TOTAL RIP OFF! DO NOT WASTE YOUR MONEY. They refuse to compensate and have a system designed to deny compensation! Absolutely garbage! Blue Ribbons response is a LIE! I reported the i... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.
Dane kontaktowe
Stany Zjednoczone
- www.blueribbonbags.com
3,7
Średnia
283 recenzji
Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’d like to highlight the outstanding…
I’d like to highlight the outstanding service from Blue Ribbon Bags. They managed to track my lost luggage in record time after a Bogotá–Barcelona–Bari flight, providing clear and accurate information about its location and the exact flight it would arrive on. Their efficiency and communication truly made a difference in a stressful situation. Highly recommended!
22 kwietnia 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thank you so much for taking the time to share this—we really appreciate it. We know how stressful it can be when luggage goes missing, so it’s great to hear our updates helped make things a bit easier.
We’re glad we could get you clear information quickly and help you stay on top of where your bag was and when it would arrive. Thanks again for the recommendation—it means a lot to us!
Very quickly and super price
Very quickly and super price. I'm surely going to be happy for using. Thanks
21 kwietnia 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thanks for the great feedback! We're glad we could make things easy and affordable for you. Happy traveling!
BRB is a TOTAL RIP OFF!
BRB is a TOTAL RIP OFF!
DO NOT WASTE YOUR MONEY. They refuse to compensate and have a system designed to deny compensation! Absolutely garbage!
Blue Ribbons response is a LIE! I reported the issue BEFORE I even left the airport. They are a SCAM... do NOT purchase their fraudulent services!
Again, another response full of LIES! I landed in Windhoek on April 2nd. I immediately contacted you, I had TWO CONNECTING FLIGHTS. I could not know the bag was missing until I arrived at my destination. Again, Blue Ribbon Bags is a SCAM! DO NOT USE THEIR FRAUDULENT SERVICE!
Before I purchased this insurance, you stated that there was $500 compensation per bag if not received in 96 hours, my bag was missing for SIX DAYS! You set up your system so that claimants will ultimately be denied. I told you that I was on a remote safari in Africa, without reliable wifi or any means of completing online forms, I gave all the information that was provided to me by the airline and you did NOTHING. The airline ultimately found rhe bag because I had an aritag and repeatedly sent updates when the wifi kicked in. Stop claiming that you did anything to assist, you did NOTHING!
26 marca 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Hello Greg,
First, it’s important to clarify that Blue Ribbon Bags is a tracking and recovery service, rather than an insurance provider
We’d like to clarify how our service works to ensure there’s no misunderstanding.
Blue Ribbon Bags is a specialized tracking service designed to find and return misdirected luggage. Our 24-hour reporting window is a critical part of how we are able to step in quickly and help. The PIR (Property Irregularity Report) provides the essential data we need to locate a bag effectively within the global system.
In this case:
The Timeline: You landed on March 31st, but the baggage information wasn't shared with us until April 2nd.
The Process: In your email on April 1st, you noted you didn't have the report yet and asked us to simply focus on finding your bag.
The Recovery: Even though the report was delayed and the 24-hour window for compensation eligibility had passed, our team immediately got to work. We successfully tracked your luggage and provided the exact arrival details for its return.
Our primary goal is always to get your bags back to you as fast as possible. We are glad we were able to do exactly that, and we consider this case successfully resolved.
Safe travels,
The Blue Ribbon Bags Team
Don’t waste your money
Don’t waste your money. It’s very hard to have back in your hands your suitcase in 24 hours when you travel overseas. I flew a Monday on Tuesday morning the airline confirmed that they found the suitcase at the departure city. They sent the suitcase next day. Meanwhile I was already at another city. So the excuse was “!that case took 96!hours”. . I had to buy clothes, toiletries , etc for 6 days. Definitely I will not be looking for this insurance and obviously will not recommend it.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Hello,
Thank you for reaching out. We are genuinely sorry for the stress this caused—traveling between cities without your belongings for several days is an exhausting experience that no one should have to deal with.
We’d like to clarify how our service works to avoid any confusion. Blue Ribbon Bags is a tracking and expedited recovery service, not a traditional insurance provider. Our role is to actively work with the airline to locate your bag and have it routed back to the airport associated with your claim as quickly as possible.
Once the airline receives and processes the bag at that location, they take over the final “last-mile” delivery to your current destination. We understand that from your perspective, the delay continued until the bag was physically back in your hands, and we completely appreciate how frustrating that gap can be.
While the final delivery is managed by the airline, we take feedback like yours seriously and continue working closely with our partners to improve the overall experience and reduce these delays.
We truly regret that your experience did not meet expectations and appreciate you taking the time to share it.
Best regards,
Blue Ribbon Bags Support Team
Holiday trip from Milan to Cairo
I traveled from Milan Malpensa to Cairo, departing March 30th. My suitcase didn't arrive at its destination, and after reporting it and exchanging emails, two days later I learned that it was still in Milan. First they said they'd sent it to Cairo, the next day they'd sent it to Luxor, and for days they kept asking for the same information. They took 96 hours, but the customer always had six or twelve hours to respond, or the case would be closed. In the end, the suitcase didn't arrive, and a week later, I picked it up in person in Milan upon my return. The label with my name, surname, address, and email address was still on the suitcase. How is it possible they couldn't get it to me in a week? The only thing I admit they were quick about was the refund, but the problems I experienced during my vacation due to missing luggage were priceless. A negative experience.
30 marca 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Dear Stefano,
We’re really sorry to hear about your experience — we completely understand how frustrating it is to be without your luggage during a trip, especially when you’re getting conflicting updates.
Just to clarify, the handling, routing, and delivery of baggage is done by the airline and airport teams. In your case, the delays and the confusion about where your suitcase was (Milan, Cairo, Luxor) came from their side, and unfortunately that part isn’t something we can control.
That said, we do see how the repeated requests for the same information and the response time expectations added to the frustration, and we apologize for that. We’re working on improving this so communication is clearer and smoother.
We’re glad at least that the refund was processed quickly, but we understand that it doesn’t make up for the inconvenience you went through.
Thank you for sharing your experience — it really does help us improve.
Best regards,
Blue Ribbon Bags Support Team
Enkel att boka resa
31 marca 2026
Opinia niezależna
Efficient
Efficient, easy and efficient informative without excessive correspondence
13 marca 2026
Opinia niezależna
Their “service” is a joke
Their “service” is a joke. As soon as a bag is delayed they will give every excuse not to honour the so called delay payments including giving 12 hours to respond to irrelevant info requests when they know you are in transit with no coverage. They will then claim that they will only track your lost bag a “courtesy”. The information the provided us was incorrect half the time and just a delayed “copy and paste” of what the airline was updating anyway. They were ZERO help at all.
DO NOT WASTE YOUR TIME WITH THIS FRAUDULENT COMPANY
25 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Hi Paul,
We’re very sorry to hear about your experience and truly regret the frustration this situation caused. After a thorough review conducted by the highest level of our department, your case was approved for our Baggage Satisfaction Guarantee payment.
We contacted you directly to confirm that you qualified for compensation and requested the payment details required to complete the transfer. We have not yet received your response, but we remain ready to process the payment as soon as the information is provided.
Please feel free to contact us at mbr@blueribbonbags.com
so we can finalize this for you as quickly as possible. We appreciate your feedback and remain committed to resolving this matter.
Best regards,
Blue Ribbon Bags Support Team
Tusen takk Programmet var en flott
Tusen takk Programmet var en flott, god og enkel opplevelse.Hva er sannheten i det alle er enige om?
11 marca 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Merci beaucoup pour votre commentaire ! Nous sommes ravis d’apprendre que tout s’est parfaitement bien passé. Merci de votre confiance envers Blue Ribbon Bags — nous restons à votre disposition pour vos prochains voyages !
Très déçu après avoir recommandé ce service
J’avais personnellement déjà utilisé Blue Ribbon Bags dans le passé lors d’un retard de bagage et, à l’époque, le service avait fonctionné. C’est pour cette raison que je l’ai recommandé à deux amis qui voyageaient récemment.
Malheureusement, leur expérience a été totalement différente.
Ils ont tous les deux souscrit à l’offre avec couverture de 1 500 dollars et ont suivi strictement tout le protocole demandé : déclaration auprès de la compagnie aérienne, ouverture du dossier dans les délais, transmission des informations demandées.
Le premier dossier est MBR2456800. La valise a finalement été retrouvée… mais au bout de presque 3 semaines, ce qui rend complètement inutile la promesse du service censé agir rapidement.
Le second dossier est MBR2456760. Dans ce cas, la valise n’a jamais été retrouvée.
Et le plus incompréhensible dans les deux situations : plus aucune nouvelle de Blue Ribbon Bags en plein milieu du dossier.
Pas de réponse aux mails, pas d’explication, pas de suivi, et surtout aucun signe de compensation ou de traitement du dossier.
Franchement, c’est très surprenant pour un service qui promet une garantie et un accompagnement en cas de bagage perdu. À ce stade, l’impression donnée est que les dossiers sont simplement laissés sans réponse.
Je laisse donc cet avis en espérant que Blue Ribbon Bags se décide enfin à regarder ces deux dossiers :
MBR2456800
MBR2456760
Parce que pour l’instant, la situation ressemble vraiment à une grosse blague pour un service censé rassurer les voyageurs.
18 lutego 2026
Opinia niezależna
Geneva to Trondheim
About the flight from Geneva to Trondheim. Luggages did not follow and have been delivered 1 day later after the arrival in Trondheim.
25 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thank you for your review.
From the information provided, it appears that this situation relates to the airline’s baggage handling. Blue Ribbon Bags only becomes involved when a Mishandled Baggage Report is opened with us after a bag is reported delayed with the airline.
We were unable to find any case opened with our service related to this flight. If you did purchase Blue Ribbon Bags coverage and would like us to review it, please contact our support team with your Mishandled Baggage Report number so we can assist.
Blue Ribbon Bags Support
Odpowiedź od blueribbonbags.com
您好，
我们认为此评论可能与 Blue Ribbon Bags 的服务无关。Blue Ribbon Bags 仅提供行李延误追踪与赔付服务，并不处理机票预订或退票事宜。
如果您认为这是误会，欢迎直接联系我们，我们很乐意协助确认情况。
Bag has been lost
Bag has been lost, contacted Blue Ribbon Bags, they asked for the PIR which I sent them and a few other details. Got an email that looks auto generated to say it's found but the airline are still actually looking for my bag and it's been over 6 days. No help, no reimbursement, no nothing from blue ribbon bags - what a waste! Avoid using this company at all costs!
22 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Hi,
We’re sorry to hear about the delay with your baggage — we understand how frustrating this situation can be.
Based on your review, it sounds like the airline is still actively tracing the bag. Blue Ribbon Bags works alongside the airline’s tracing process, and updates are dependent on the airline’s baggage system.
We previously requested some additional information so we could review your case, but we have not yet received a response. Please contact us at support@blueribbonbags.com
with your PIR number and passenger details so we can immediately look into this for you.
We’re here to help and would like the opportunity to assist further.
Blue Ribbon Bags Saves The Day
My clients' ski bag didn't make it onto the plane in Newark during their connection. Lufthansa wasn't helpful at all and the portal just said 'Searching for your baggage'. In the meantime, BRB located the bag in under 2 hours, with an update on the United flight it was coming on. The Lufthansa portal still said Searching for the next 8 hours despite the bag already being in the air. My clients were able to get some rest knowing the bag was en route after the stress of worrying about not having it before they headed to the mountains. They saved me the time and hassle of trying to deal with the airline. I'm very grateful for this service!
26 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thank you for the great feedback — we truly appreciate it.
We're glad we could help locate the ski bag quickly and provide some peace of mind for your clients. It means a lot to us to support our partners and help make situations like this easier for both you and your travelers.
Thanks again for your continued partnership.
Blue Ribbon Bags Team
Odpowiedź od blueribbonbags.com
Dear Sir,
Thank you for your feedback. Just to make sure we understand correctly — were you referring to the price of the Blue Ribbon Bags service itself, or to the airline ticket cost? Our service fee is fixed and independent of the flight price, so we’d really like to clarify your experience.
If you’re open to it, please contact us at support@blueribbonbags.com
with your booking details so we can look into this and assist you directly.
Best regards,
Blue Ribbon Bags Team
Highly recommend it
Highly recommend it, super easy use and very flexible.
25 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thank you so much for the great feedback and for taking the time to share your experience.
We’re really happy to hear that you found the service easy to use and flexible — that’s exactly what we aim for.
We truly appreciate your recommendation and your support!
Excellent Service: Fast, Clear, and Professional
We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly aligns with the luxury standards our agency offers to our passengers. Thank you for the professional and efficient collaboration!
8 lutego 2026
Opinia niezależna
Odpowiedź od blueribbonbags.com
Thank you for the kind words! We’re proud to support partners who share our commitment to exceptional traveler experiences.
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