Blacks - Sheffield Recenzje 

1451
Wynik TrustScore: 5 na 5

4,8

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.

Reakcja na opinię

Oceniono na 5 z 5

I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Sheffield

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Zjednoczone Królestwo

  • 01143 999828

4,8

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(1451)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3290

Napisz recenzję
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Oceniono na 5 z 5

Rio went above and beyond to help us…

Rio went above and beyond to help us today in the Sheffield store. She gave us lots of time and was very patient as we checked our cycle rack product that there were no bits missing, after it had been delivered by Evri quite badly damaged. Thank you for excellent service. Nothing was too much trouble for her. 😀

24 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

I had such a lovely time at Blacks and…

I had such a lovely time at Blacks and it was with the worker called Mollie, she helped me answer all questions even if some of them was silly. She’s a polite lady and made my experience in the shop worth while.

18 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

My experience was good

My experience was good, staff were friendly, Emily in particular was very helpful.

19 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Very nice service from Emily was…

Very nice service from Emily was amazing and very helpful

19 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Oceniono na 5 z 5

visited Your Sheffield the more store…

visited Your Sheffield the more store on entering the store I was greeted by a lovely member of staff Emily I was enquiring about a cadac barbecue. Emily gave me all the information I needed to know and more she was very knowledgeable and helpful I ended up buying one . Emily also let me use a trolley to take it to my car which was Very much appreciated. Emily went above and beyond excellent customer service 🌟🌟🌟🌟🌟
The next day I returned back to the store and I purchased a smaller barbecue the member of staff that helped me again was very knowledgeable and helpful Rio 🌟🌟🌟🌟🌟 . Rio offered to help carry the barbecue round to the car for me which again I was very much appreciated. The staff at this store are extremely helpful very knowledgeable very friendly I will definitely be returning because of the customer service I have received.

14 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Oceniono na 5 z 5

Amazing customer service and very helpful team!!

Such a lovely team! Thank you so much to Stevie, Maddie and Rio who were so helpful and kind. They helped my family choose a Tent and was able to give us all the information we need and tips as well. I recommended the shop to our friends and they all came and purchased at this store! Best customer service ever! Thank you so much and wishing you all the best!!!

22 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Oceniono na 5 z 5

Absolutely fantastic customer service…

Absolutely fantastic customer service from Simon in the shoe department.

Incredibly knowledgeable about all the different brands and their foot profiles.

Amazing service.

7 maja 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Happy camper

Came to pick up a tent Ribble 3 Eurohike tent and was very happy with my purchase, which was very nicely priced!
I was served by a lady called Emily who was absolutely fantastic, super friendly and brought a proper smile to my face!
10/10, keep it up Em!

29 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Extremely knowledgeable and helpful staff

Fantastic service and help and advice from the Moor shop. I needed to update some of the camping equipment for our scout group and Adam was extremely knowledgeable and helped me find the right replacements. He really knows his stuff and is a credit to the store.

19 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Blacks Sheffield the moor .

Blacks Sheffield the moor .

Had a really great experience dealing with a staff member named Adam. Each time I have been into store he's been a great help . He helped me set up a osprey backpack that wasn't bought from the store due to not stocking the item . He is extremely knowledgeable and offers great advice on products.
You can tell he has a passion for camping and walking outside of his work environment. He is a credit to your chain of stores . Shame not all staff members in store share his attitude to serving customers.

25 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Not RIP Off Merchants By A Long Way

Fantastic service, the big lad with the beard has so much knowledge of the great outdoors.
Must be nice to know the best equipment for me needs and didn't try to rip me off with more experience items that I didn't need. Experienced staff is essential in a store like this and these guys have it in spades.
This is my go to store from now on .
Thank you for taking time to help and also for your friendly service.

18 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 1 z 5

Pathetic customer service!

Pathetic customer service!! I was at sheffield city centre store today, and purchased three iteams, the person at check out was way too rude, making faces and ignoring my general questions.
Thank god they are closing this store. With the current attitude of staff they were not able sustain long. Me and my husband always had bad customer experience in this store.
Overall the store offer quite good deals esp on shoes

17 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

Great stuff very friendly and

Great stuff very friendly and. Very helpful

13 kwietnia 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

Good selection of products and great…

Good selection of products and great prices,staff very helpful and friendly.

3 marca 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Oceniono na 5 z 5

What a fantastic customer service we…

What a fantastic customer service we received today in Blacks, The Moor, Sheffield from Emily. My son is going to Kenya on a planned trip and Emily went above and beyond with helping us with queries and expert advice on what we needed etc. nothing was too much trouble. All of the staff in store are equally great and we’ve only been twice but each time has been the experience has been the same - extremely helpful, offering suggestions and product info. All of them are assets to your company. Thanks so much!

8 marca 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 1 z 5

Transphobic staff

Both the staff members I delt with made transphobic comments to my face, loudly, in front of about a dozen customers. One with a look of disgust on their face, one with a smile.

8 marca 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

Thanks, Adam!

Adam helped my family for about half an hour. He brought us several different pairs of walking boots and gave practical advice, all with friendliness and good humour. Explained various options available. We came away with perfectly fitting boots that saved us quite a bit compared with other shops, including online. Clearly the staff get on and know what they are talking about! Says 'closing down', but seems to be a rebrand from Blacks to GoOutdoors. Thanks, Adam!

6 marca 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Oceniono na 1 z 5

"Closing down sale!" SCAM

Visited on Saturday 01/03. They have signs for a "closing down sale". But they have clearly inflated prices prior, to make items look discounted. A lot of their items can be purchased from GoOutdoors for less than their " sale" price. I noticed straight away by the ridiculous "was" prices on items I knew would never sell for that. Very dishonest pricing strategy, you won't be making a saving. Go to GoOutdoors or shop online instead.

1 marca 2025
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

Spot on service

Spot on service, helpful and knew straight where to point me

22 grudnia 2024
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Emily Adam Rio were all amazing an made…

Emily Adam Rio were all amazing an made it a fun shop!

20 grudnia 2024
Opinia niezależna
Logo Blacks - Sheffield

Odpowiedź od Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

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