Blacks - Salisbury Recenzje 

462
Wynik TrustScore: 4.5 na 5

4,7

17 New Canal, SP1 2AA Salisbury, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.

Reakcja na opinię

Oceniono na 5 z 5

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

Reakcja na opinię

Oceniono na 5 z 5

Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Salisbury

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 17 New Canal, SP1 2AA, Salisbury, Zjednoczone Królestwo

  • 01722 447476

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

462 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(462)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3225

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Maisie served me today she was lovely…

Maisie served me today she was lovely and helpful with a cheery attitude , she was patient and didn’t mind me being indecisive
What a lovely manner Maisie had

13 września 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Knowledgeable staff

I was looking for walking boots. Jack and his colleague ( James I think) were very helpful, asking what were they needed for and the terrain.
They both appeared to have a lot of knowledge about the products and which would be most appropriate.
Very pleased with purchase thank you.

2 września 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 4 z 5

Ruby was very helpful and attentive…

Ruby was very helpful and attentive when placing my order for home delivery. Blacks in Salisbury remains a favourite shop.

30 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Good customer service buying walking boots

I wanted to buy a pair of walking boots. The staff member was helpful and knowledgeable. I told them where I would be walking and hiking, and my experience with other walking boots and shoes. The staff member listened, and suggested a pair that would be suitable. I was also reminded of the 15% discount for those with membership of certain organisations - I had a relevant membership card with me, so was able to use that to get the discount. Overall, excellent customer service from Salisbury branch.

24 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great range and good value

Great range and good value. Hayden in particular from the Salisbury store was patient and helped me make the best choice of footwear.

21 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service

I was served by Katie who was very helpful.

16 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Duncan was knowledgeable and very…

Duncan was knowledgeable and very helpful - thanks Duncan!

9 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Friendly helpful staff

Ruby was really helpful today when I went in to get walking shoes. Good advice about what size to get.

8 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Oceniono na 5 z 5

Rich store manager in Salisbury- Rucksack

Rich store manager in Salisbury, was super at helping us find an appropriate rucksack, his knowledge was second to none, and his enthusiasm and experience was unmatched.
We thoroughly appreciated his time and expertise especially as the shop was meant to close, but he kept it open just for us.
Thank you Rich, for your amazing service.

3 sierpnia 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent service by the store manager…

Excellent service by the store manager today, Rich went above and beyond to help us

28 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Blacks Salisbury are a great shop

Went in close to closing time as my rucksack was literally falling to pieces. The staff were very helpful, especially Rich, who took time to listen to my needs, and talk me through a couple of options. I bought the larger of the rucksacks we discussed, and having used it for a couple of days, I’m very happy with my purchase. I will be back when I need something else.

22 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Wouldn’t want to go anywhere else asked for Rich

What can I say, the other half had got me boots which I needed for work but unfortunately they where just a tad bit big for me, when I rang I spoke to a gentleman called Rich who was acting store manager, I explained the situation and he was more then happy to help and asked for me to come in the next day which I did he helped me pick the right size and a better pair of boots to help with my job.

Fantastic service from start to finish In my eyes and very knowledgeable as well, acting store manager! I believe head office should make it official thank you Rich

22 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Friendly service

Friendly service, great advice as usual from this store.

23 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Went into Blacks salisbury today to…

Went into Blacks salisbury today to purchase a camping bed and was assisted by Ruby, who helped me find a great cheap aid bed.

17 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

I had a problem with my boot's…

I had a problem with my boot's exchanged with no problems. Staff friendly taking time to find another comfortable boot for walking with my dogs.

27 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great customer service!

I went in to return an item and Rich was very understanding and helped me return my defective coat. Customer service was so good I decided to buy a new coat with him immediately

8 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

very nice and helpful

very nice and helpful, assisted with putting an order by for us in order to travel to them. Couldn't fault the service

5 lipca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Oceniono na 5 z 5

Katie was super helpful!

Katie was super helpful and let me know about Blacks' discount for National Trust members when I recently bought a pair of walking boots. Blacks Salisbury has a great range of stock and friendly staff. Recommended!

28 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

I saw an assistant by the name of’Rich’…

I saw an assistant by the name of’Rich’ who ably guided me through a range of trainers that might be suitable for my particular uses. His POS knowledge was excellent and I liked his professional approach.

6 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Very helpful

Katie was very helpful but nor overbearing at all. She told me about the National Trust discount. I was in two minds about my purchase but learning about this made me choose to buy the boots.

28 czerwca 2024
Opinia niezależna
Logo Blacks - Salisbury

Odpowiedź od Blacks - Salisbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Doświadczenie Trustpilot

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Dowiedz się więcej o procesie recenzji Trustpilot.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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