Blacks - Newport Recenzje 

242
Wynik TrustScore: 5 na 5

4,8

28 High Street, PO30 1SS Newport, GB


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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff

Reakcja na opinię

Oceniono na 4 z 5

I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  2. Sklep z odzieżą aktywną
  3. Sklep z walizkami i torbami
  4. Sklep turystyczny
  5. Sklep dla biegaczy
  6. Sklep z butami

O Blacks - Newport

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Dane kontaktowe

  • 28 High Street, PO30 1SS, Newport, Zjednoczone Królestwo

  • 01983 216907

4,8

Doskonała

Wynik TrustScore: 5 na 5

242 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(242)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3504

Napisz recenzję
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Oceniono na 5 z 5

We had a faulty walking boot,without…

We had a faulty walking boot,without any fuss Michele resolved our problem and replaced with the same boots. All carried out helpfully and friendly. We only shop here as we know there will always be a professional service and quality products.

27 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Very helpful

I visited Blacks needing some camping equipment. Michelle was very knowledgeable, gave great recommendations, nothing was too much trouble. Would recommend anybody who needed advice when visiting the Black store to go and find Michelle!

9 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Good customer service

Shell was friendly and had good product knowledge, she helped me find a goretex jacket that would protect me from the elements whilst i am out hiking up culver.

23 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Oceniono na 5 z 5

As a scout leader in our local group I…

As a scout leader in our local group I was looking for some advice with regards cooking equipment and was impressed by your members of staff especially Michelle .. I will use your store again as didn't feel pushed in anyway and found her to be very helpful and knowledgeable. Michelle and other members of your isle of wight team are a credit to your company so thought you should know .
Kind regards
Jim

8 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Blacks Customer Care Team

Oceniono na 5 z 5

Great customer service

We always choose Blacks whenever we need to purchase any “outdoor” equipment. We do this mainly because of the staff and the variety of items. We recently bought a coat for my husband and was assisted by Michelle who was very helpful and her knowledge was amazing, she helped us choose the right coat for his needs. We will definitely continue to use Blacks

16 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Oceniono na 5 z 5

I went in to get a gift for someone not…

I went in to get a gift for someone not knowing what to buy them. Michelle helped me so much in helping me decide what would be best for them. They loved the gift and that's all thanks to michelle and her great customer service.

5 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent knowledgeable service

I wanted a pair of walking shoes. Matt P took me through the options and made sure that my choice was exactly what I was looking for without spending more than I needed to. I was delighted with the outcome and gratified to be advised by such a proficient salesman.

22 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

From the moment I walked through the…

From the moment I walked through the door, I was looked after professionally. Great technical knowledge from Michelle. Fantastic product. 👍👍

6 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Oceniono na 5 z 5

Warm and friendly staff helped me…

Warm and friendly staff helped me select a suitable coat for a gift
Matt P provided excellent service

22 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Matt P went the extra mile to make sure…

Matt P went the extra mile to make sure I had the right stuff for an upcoming trip. Brilliant service I highly recommend.

15 grudnia 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

I had a very good experience

I had a very good experience
Louise was very kind and helpful xx

24 listopada 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Friendly Staff

Efficient, friendly staff. Served by Sue. Would absolutely visit this store again. Great service!!

11 listopada 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Oceniono na 5 z 5

Kilimanjaro Trek Prep

I was prepping quite last minute for Kilimanjaro and Fay in the store was incredibly helpful essentially going through my itinerary with me and insuring I had everything I needed.
She even took the time to go through the stock room to find suitable equipment for me for later that week Served me very well, not overselling, but adequately providing with an excellent level of knowledge and customer service.

17 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Exceptional service today by the store…

Exceptional service today by the store manager, Fay, extremely helpful ,got exactly what I wanted for a very good price ,highly recommend
Picked up some new black Merrills. Looking forward to getting out there walking having dry feet.

30 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Oceniono na 5 z 5

Great service and help in the Newport store

I went to the store early in the day needing a particular jacket urgently. The staff were really helpful especially Alfie who persisted in finding exactly what I needed. His colleague Fay joined in at one point to ensure everything in order. All done very quickly and pleased with the purchase

17 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Oceniono na 5 z 5

Excellent service by knowledgeable…

Excellent service by knowledgeable staff member (Fay).

13 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Oceniono na 5 z 5

Great experience today

Great experience today,lou was very helpful in helping me choose a pair of walking boots, didn't mind me trying on several pairs

12 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Oceniono na 5 z 5

Matt at the Newport store gave us…

Matt at the Newport store gave us excellent service and advice. The store is well stocked and it was the only one of three shops visited where they had what I wanted. The staff upstairs and down were polite and friendly.

6 października 2023
Opinia niezależna
Logo Blacks - Newport

Odpowiedź od Blacks - Newport

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

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