I had to travel 10 miles just to return this coat. When I've bought it online for over £190 and got free delivery 📦 but when I called Blacks customer service to ask for refund they said okay and I... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was... Zobacz więcej
Reakcja na opinię
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pa... Zobacz więcej
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We were served by Phillip and he was so helpful and knowledgeable about walking boots whilst being amiable and witty. I did not feel pushed into purchasing but I am very pleased with the boots I boug... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
- Sklep dla biegaczy
- Sklep z butami
O Blacks - London Tottenham Court
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
248 Tottenham Court Road, W1T 7QZ, Tottenham, Zjednoczone Królestwo
- 02037 577299
4,8
Doskonała
609 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service from Samuel and Mo
I ordered several items online for my sons' DofE excursions and general hiking trips. I needed to return two items that weren't suitable. I hadn't been in to a Blacks store before but found Samuel who was at the till very helpful, friendly and professional. I was then assisted by Mo who waited patiently as I tried on different hiking shoes trying to find a pair that were wide enough and a comfortable fit. The range was limited but I was told they were expecting new stock in and so I am hopeful I will find a pair on my next visit. It is a shame there are no stores closer to home.
3 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nice store
Nice store, although could be improved by a bigger store and more selection , helpful engaging staff , Phil was chatty , helpful . From the Aussies
10 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
We were dealt by Phil and his staff
We were dealt by Phil and his staff, what a nice man, polite, helpful and nothing was too much trouble. Good stock with good discounts too.
I'll be back when I next return from Australia.
10 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I was at the Tottenham Court Road…
I was at the Tottenham Court Road Blacks shop for an exchange where I was served by a member of staff by name Tamz who was so great with her service with her manager I thought of writing a review to thank them for the great service they gave me they made me feel valued.keep up the good work
6 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Nicest checkout staff
Phillip at the Tottenham Court Road store is the nicest retail staff I've encountered in quite a while. The till didn't work perfectly, the receipt printer jammed, but Phillip made the wait pleasant.
8 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Samuel was absolutely fantastic
Samuel was absolutely fantastic! Kitted out my 14 year old son for his Duke of Edinburgh Silver. Was very friendly, knowledgeable, sensible and efficient. This is definitely the place to go!
8 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Got served by Philip at Tottenham Ct Rd…
Got served by Philip at Tottenham Ct Rd shop. Needed some trivial stuff, a towel. This was obviously straight forward but worth noting was the friendliness. It’s the small things that make the difference.
8 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great service
Went in to buy a new pair of walking shoes. There was a good range on offer. Found what I needed.
Assisted by Phillip who couldn’t have been friendlier or more helpful, he’s a credit to the store.
8 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great helpful service from Maj today…
Great helpful service from Maj today when I returned an item. Super helpful and friendly service!
8 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Wonderful service and Inayah is a gem!
The shop is well laid out and it is easy to find what you are looking for. The service is great and a special mention has to go out to Inayah. So kind, helpful with a lovely manner. Unlike those in the St Paul's store!
4 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Refreshing shopping experience!
Layout of the shop - trousers all together so you didn’t have to search all over the shop for the same product.
Sizes - you had a proper range of sizes.
Staff - Phillip was efficient, knowledgeable and helpful; proper service.
After a frustrating day trying to get a specific list of things Blacks was everything all the other shops was not. Particular thanks to Phillip who was great!
6 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service with a smile
Thanks Philip for your help with my search in store today. Very happy with my purchase.
6 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Phillip was incredibly kind and…
Phillip was incredibly kind and helpful. It made a panicked last-minute shopping mission into a pleasurable and memorable experience. Can't recommend highly enough
4 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Philip provided exceptional service as…
Philip provided exceptional service as did his colleague. Apologies I forgot her name. Would very much recommend this location to anyone else. Big props.
4 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Easy service and pointed towards the…
Easy service and pointed towards the best deals, Phillip was amazing and made you feel welcome in the shop!
4 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Really friendly store
Really friendly store. Phillip was so helpful while I decided on which jacket to buy ( over two days & he remembered me!), he even very kindly gave me a discount. All the staff seemed really chill & nice, good selection of quality stock at good prices.
4 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Very helpful and friendly.
3 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Samuel was very helpful choosing my…
Samuel was very helpful choosing my walking boots in London store.
3 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Polite and knowledgeable staff
3 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Odpowiedź od Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.