I had to travel 10 miles just to return this coat. When I've bought it online for over £190 and got free delivery 📦 but when I called Blacks customer service to ask for refund they said okay and I... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was... Zobacz więcej
Reakcja na opinię
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pa... Zobacz więcej
Reakcja na opinię
We were served by Phillip and he was so helpful and knowledgeable about walking boots whilst being amiable and witty. I did not feel pushed into purchasing but I am very pleased with the boots I boug... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
- Sklep dla biegaczy
- Sklep z butami
O Blacks - London Tottenham Court
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
248 Tottenham Court Road, W1T 7QZ, Tottenham, Zjednoczone Królestwo
- 02037 577299
4,8
Doskonała
609 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Walking shoes Wasn’t sure which walking shoes I…
Wasn’t sure which walking shoes I wanted, Phillip was patient and went the extra mile. Great customer service, unfortunately this is rare to find these days.
Much appreciated. Thank you.
18 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Buying hiking boots is really difficult…
Buying hiking boots is really difficult but Samuel in Blacks, Tottenham Court road was super helpful. Amazingly he actually knows what he’s talking about and what he’s selling- pleased with my Scarpa boots!
18 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great energy and team was all genuine
Great energy and team was all genuine, helping when had lots of stuff to get. Philip who served me at the till was really helpful. Nice vibes
11 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Customer Service
My service was by Priam and Lily. They both were friendly, efficient and knowledgable.
Very saticefied.
16 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service form Phillip
Was kindly offered some help by Phillip while I was struggling to locate some items earlier this week. He went out of his way to help me from start to finish and was very pleasant while doing it. Thank you!
14 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Went into blacks on Tottenham court to…
Went into blacks on Tottenham court to buy a down jacket , spoke to phill about the different brands and recommendations ,very helpful and informative and he had sense of humour, which is rare these days ended up buying a rab jacket ,
14 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
zaineb was so helpful and helped me…
zaineb was so helpful and helped me find the perfect boots for my hiking trip !
14 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Best shop spot for mountaineering
Friendly, skilled staff and managers specially Maj, you just can’t feel lost making your choices as there is a lot of good gears, équipements and outfits, everything went smooth and easy thanks to the satff once again.
12 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service, good fun!
Great service from three staff members who offered advice, helped with choice, and made the whole shopping experience enjoyable.
11 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Exceptional customer service
Great customer service. Very professional and helpful advise. Big thank you for Philip for his exceptional help.
12 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great response from first phone call to…
Great response from first phone call to visiting shop. To advice and purchases. Thank you.
12 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service from Mo
30 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great experience
The shop didn’t have the 30L backpack I wanted in stock but volunteered to order it for me and have it delivered free of charge in a few days. Mo was professional, friendly and helpful 👍🏽.
11 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Tamz was really helpful with showing and advising me about different walking boots.
There was a reasonable selection of walking boots and Tamz was extremely helpful
27 października 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Buying Boots at Blacks
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pair of walking boots at a very good price
10 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Odpowiedź od Blacks - London Tottenham Court
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Phillip and Andrew stole the show with…
Phillip and Andrew stole the show with their perfect service that has earned themselves a loyal and returning customer. 10/10.
6 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I was helped by Dominique today.
I was helped by Dominique today.
She was brilliant, helpful and kind. A very pleasant shopping experience.
4 listopada 2024
Opinia niezależna
Odpowiedź od Blacks - London Tottenham Court
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.