I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... Zobacz więcej
Reakcja na opinię
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
Reakcja na opinię
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- również w kategorii:
- Sklep dla biegaczy
- Sklep turystyczny
- Sklep z butami
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
O Blacks - Dundee
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
47-49 Commercial Street, DD1 3DG, Dundee, Zjednoczone Królestwo
- 01382 723424
5,0
Doskonała
405 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to order
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
10 września 2026
Odpowiedź od Blacks - Dundee
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Ordered on quick delivery friendly and…
Ordered on quick delivery friendly and knowledgeable staff
27 sierpnia 2026
Odpowiedź od Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks for outdoors.
Very good.experance at the shop.today. Staff member was very helpful with boots and waterproof jacket that I purchased nothing seamed to be any trouble for her. Will definitely back when I need new boots.
8 września 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff (Lisa) today, finding two sets of boys’ walking boots. Thank you!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Nice, relaxed shopping experience
Lovely welcome and nice relaxed atmosphere. Julia was particularly helpful and patient with my indecision over walking shoes! Highly recommended.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service
Great service, help and advice from Lisa. I was even allowed to try walking socks on to make sure I had correct size. Plenty of choice and a decent price.
29 lipca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Excellent as always!
I was given some excellent advice by Jony (might be Tony). Thank you, great service as always.
25 lipca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Odpowiedź od Blacks - Dundee
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Julia was very helpful with good advice…
Julia was very helpful with good advice when I was purchasing walking boots.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Super friendly and knowledgeable staff
Super friendly and knowledgeable staff. Went in to buy some boots and was served by Lisa. Got exactly what I wanted.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks Dundee is an excellent store…
Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different outdoor store - she was excellent and worked hard to help me get my goods replaced. A huge thank you to her
20 czerwca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Odpowiedź od Blacks - Dundee
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
The staff are always very helpful
The staff are always very helpful. I always find great deals and exactly what I’m looking for. If I can’t find it in store I’ll order online and collect from store. Blacks Dundee has been a big yes for me for years. To sleeping bags, and my favourite camping gear.
31 maja 2026
Odpowiedź od Blacks - Dundee
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Winter pro Trousers
Great sale price on winter trousers ,speedy despatch , speedy delivery , thanks
23 maja 2026
Odpowiedź od Blacks - Dundee
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Vegan Walking Boots
This was only my second time in the store and I was lucky enough to be served by Lisa.
I went thinking they wouldn't stock vegan boots but Lisa found a pair instantly that were right up my street, beautiful fit and so very comfortable when on.
Lisa made me feel at ease and went above and beyond to help me pick the best cleaning and protection products, along with a selection of comfy hiking socks. If all the staff are like Lisa, Blacks will do exceptionally well.
Thanx Lisa for all your help!
17 marca 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Odpowiedź od Blacks - Dundee
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Odpowiedź od Blacks - Dundee
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Helpful staff
Helpful staff, good range of kit. We found everything we were looking for, assisted by the cheerful Lisa.
6 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Fantastic customer service
Jony the sales assistant was really friendly and helpful. I tried on three different pairs of walking trainers and was able to find a style that was comfortable and suited me.
4 maja 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Jony was very helpful
Jony was very helpful. Gave us valuable information and helped us decide which boots to choose. Thanks
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Blacks - Dundee
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.