kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... Zobacz więcej
Reakcja na opinię
Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
Reakcja na opinię
Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- Sklep z odzieżą aktywną
- Sklep z walizkami i torbami
- Sklep turystyczny
- Sklep dla biegaczy
- Sklep z butami
O Blacks - Cardiff
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Dane kontaktowe
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, Zjednoczone Królestwo
- 02920 021658
4,8
Doskonała
339 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had a great experience
We had a great experience. Luke was able to show us all the equipment we needed and made helpful suggestions which meant we came away feeling very satisfied with our purchases.
11 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Blacks Cardiff
The sales person “Luke” was very polite and well mannered, I had come in with an individual with whom I provide care and has complex Mental Health needs.
He recognised this immediately and got on with processing the items we purchased, he also asked about the Blue Light scheme, unfortunately I don’t have my BL card but was told on the next occasion I will get a discount 🙂👍🏼.
Brilliant service as always from Blacks and it’s staff.
10 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Extremely pleased with the excellent…
Extremely pleased with the excellent customer service from Gracie!
6 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Attentive assistance from staff member…
Attentive assistance from staff member Gracie
6 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi Russell,
I appreciate you taking the time to leave us this review.
I am pleased to hear that Gracie provided excellent service in your recent visit to our store.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Moahmed,
Blacks Online Review Team.
Luke was a very lovely and helpful…
Luke was a very lovely and helpful assistant. He helped me a lot with my purchases.
4 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I use Blacks in the Bay quite often…
I use Blacks in the Bay quite often generally dealing with Luke. He helped me a lot with boots recently and is always knowledgeable and very helpful .
4 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Odpowiedź od Blacks - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Luke was excellent and very helpful
4 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great Service
Bought some walking boots from blacks in cardiff. The helpful and lovely staff helped me find exactly what I was looking for in the perfect size.
1 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Berghaus Air Tent
We have been after a specific for a while which has proven to be very elusive. I would like to say a big thank you to Rebecca for her extremely professional service.
1 maja 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great customer service from Rebecca…
Great customer service from Rebecca today. Had to return one item which was no problem and helped my son choose a great pair of boots for his Duke of Edinburgh challenge.
30 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Odpowiedź od Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Rebecca was extremely helpful and kind
21 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Great service ftom Luke
Great service ftom Luke, friendly and helpful.
22 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
The so helpful and attentive staff
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
I came to the store today to buy some…
I came to the store today to buy some equipment for my sons trip.
Everything I needed was in stock and we were assisted by Luke who was very helpful.
25 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent customer service
24 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Luke was very helpful what…
Luke was very helpful in finding what we wanted - many thanks
24 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
10/10
The service was 10/10 Rebecca was really helpful and my experience was excellent
22 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Ethan and Hannah
What a great shop I purchased a cool box today, the staff were very helpful I would like to say thank you to Ethan m and Hannah . Very professional and extremely helpful thank you both
22 kwietnia 2023
Opinia niezależna
Odpowiedź od Blacks - Cardiff
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.