Black Katz Recenzje 

440
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have been using Black Katz for years. Zia is an exceptional leader of the Kentish Town branch - he is great at renting properties, finding the right people for you, and is generally just such a safe... Zobacz więcej

Oceniono na 5 z 5

I'm extremely pleased with the service provided by Black Katz, and I'd like to especially mention Erika and Aidan, who assisted me with my apartment search and the entire move-in process. They were ve... Zobacz więcej

Oceniono na 5 z 5

Black Katz have been really helpful in finding a nice property quickly. We approached them looking for something very specific and Tom was able to show us two beautiful properties in our desired area... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

My daughter and her friends moved out of a Black Katz managed property in SW2 in mid September at the end of their tenancy. They still have not had a penny of their deposit returned to them. Despite... Zobacz więcej

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Napisane przez firmę

We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs. We began in 1992 and now have teams in offices throughout London. The size and success of our service results in our letting a property every 100 working minutes! Black Katz is accredited by Safe Agent - a Government backed accreditation scheme which offers peace of mind to landlords and tenants through the knowledge that the firm they are dealing with offers clearly defined levels of customer service.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

440 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,2

Wszystkie recenzje

(440)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
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Oceniono na 5 z 5

5/5 high efficiency agency!

Fantastic service provided in competitive renting market, huge thanks to Jonny and Tom!! Appreciate a lot with not accepting multiple offers to bid, extremely highly efficient to make the offer done! It takes only a morning from deposit paid to offer accepted.

29 lipca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you Carol for your 5 star review Kind Regards The Black Katz Team

Oceniono na 5 z 5

Really helpful agency to use in your…

Really helpful agency to use in your house search. Tom provided me with great insights during the search, which helped me manage my expectations and how to be realistic in the process.

And no admin fee!

Thanks Black Katz!

18 lipca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Happy to Help Orisa Kind Regards The Black Katz Team

Oceniono na 5 z 5

Aiden from Black Katz is amazing

Aiden from Black Katz is amazing. I would definitely recommend this firm and especially Aiden. He found us a flat and scheduled A viewing in the same day. Very enthusiastic and friendly person. If you need anything he'll help with a smile.

24 lipca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you Artur for your lovely review Kind Regards The Black Katz Team

Oceniono na 5 z 5

Black Katz The Best

Black Katz really gain my trust for searching new house in London especially Mr Johnny was really helpful agent by providing all the information that we need as new tenant before moving in.

23 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you for your five star review good luck in your new home. Kind Regards The Black Katz Team

Oceniono na 5 z 5

Black katz really helped us in this…

Black katz really helped us in this terrible UK housing market.
They are more helpful than big agencies in London.
Tom especially from Black Katz was really helpful. He conducted the viewing very thoroughly and help us sort out any concerns!

Do look for your new home with them!

14 lipca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Glad to be of help Kind Regards The Black Katz Team

Oceniono na 1 z 5

Do not rent from these people

Do not rent from these people. They will try to steal money from you and protect their awful landlords who leave their houses in a unfit state.

It took months to get money back for emergency repairs and our deposit to be returned.

They left us without a working back door lock, faulty and potentially dangerous electrics and a broken boiler for a year. Human sewage was leaking out of the drain by the front door. The landlord turned up without notice as did tradesmen regularly. We ended up calling the council to get involved.

They then tried to extort an extra £500 per month for a flat that is not remotely worth it.

Jamie, the manager of the West Hampstead branch, called my family at home to try and harass us into making it easier for them to relet the property whilst withholding rightfully owed money to us and having failed for a whole year to fix anything.

Avoid these cowboys and their awful landlords that they protect at all costs for your own sake.

5 kwietnia 2023
Opinia niezależna
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Odpowiedź od Black Katz

We are sorry that you have felt the need to complain but your complaint is just not fair.

1. The deposit was returned within the accepted timeframe.

2. The landlord choose not to renew the tenancy with you and the property was remarketed at the new market rent and we understand that you offered to pay this, but the landlord declined your request. You then made viewings to new tenants very challenging with the property being kept in a terrible condition.

3. On maintenance issues there was a delay in gaining landlord authorisation which we needed, the landlord did authorise, but you refused our contractors access. On the issue of drainage this is a major works issue which is being addressed.

We appreciate that you were disappointed that the landlord would not renew with you but that is their choice in the same way that a tenant may choose to vacate a property.

We do not feel your review is fair and would therefore ask that you please remove it.

We wish you well for the future.

Oceniono na 5 z 5

Holy sh!t Jeremyyy😭🫶

Holy sh!t, Jeremyyyyy where have you been for the past 4 monthssss!!! Honestly out of maybe 15 different agencies that I have been emailing & calling nonstop, you and Dani have been the nicest, most helpful & caring! I would probably have ended up living in a tree otherwise. The most genuine agent I have spoken to all year♥️ I really appreciate everything you and Dani did to help me in this process. Ahhh cant wait to move in, paint walls, start fires, and such things.

P.S.- pls dont kick me out! That was a joke :D

20 lipca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Great Review thank you.

Oceniono na 5 z 5

Ruhul provided excellent service

Ruhul provided excellent service. We are very happy with the flat. Thank you for the step by step support.

12 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you glad you are happy with your flat Kind Regards The Black Katz Team

Oceniono na 5 z 5

Gary provided A+ service

Gary provided A+ service - was very attentive and quick to respond and got me into a property quick and secured it.

12 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you Hari for your 5 star review Kind Regards The Black Katz Team

Oceniono na 5 z 5

Tehya: The Unseen Hero Making Home Life Better at Black Katz

Tehya has turned potentially stressful situations into seamless experiences, and it's this sort of service that elevates Black Katz from a simple property management company to a community that genuinely cares about its residents. We are lucky to have her as our Maintenance Manager and look forward to many more years of exemplary service.

19 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you for your 5 star review and here's to many more years managing your property Kind Regards The Black Katz Team

Oceniono na 5 z 5

Ruhul was very helpful and Black Katz…

Ruhul was very helpful and Black Katz were very attentive and quick to respond and get me into the property I rented quickly and I managed to secure it quickly too! In the busy market I was provided the best service!

5 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you Samual for your lovely review glad we could be of help Kind Regards The Black Katz Team

Oceniono na 1 z 5

We moved into our place which is…

We moved into our place which is managed my BlackKatz in April.
Our lease agreement requirements were not met when we moved in and are STILL out- standing. Some of the team responds to calls/ emails as they wish and have been extremely unhelpful in getting our issues sorted- replying to emails weeks later asking us the same questions over and over again.
The issues that were “dealt with” are all temporary fixes and we are still left with the same problem including faeces on our doorstep from damaged drains, blocked drains including toilets and showers and mouldy walls and roofs to name a few.

Would definitely not recommend BlackKatz!!!

16 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

We are sorry that you have felt the need to complain. Good customer service is very important to us.

1. At move-in there was a delay in requirements agreed for which we apologise and understand these requirements have now all been done.

2. Following move-in there is drainage and damp/decoration issues. These are the 1st time we were aware of these issues and never reported by previous tenants. The drainage company has attended many times and is now a major works which we are working with the landlord to resolve. The damp issue is also a new issue and we are awaiting our contractors to come back with 2 quotes as requested by the landlord to resolve this matter.

We can assure you that we are aware of the importance of these issues and are doing all we can to resolve.

We will contact you directly for a further update.

Oceniono na 5 z 5

Thank you Tehya

I would like to thank Tehya. We have had a few issues which needed sorting and she has been so responsive, approachable and helpful. Very much appreciated!

9 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you so much for your lovely review Bel much appreciated Kind Regards The Black Katz Team

Oceniono na 5 z 5

Jeremy was brilliant

Jeremy was brilliant. Big fella, big tv and an even bigger help! Answered any question we had at any time. Could not have been more approachable and honest. Can't wait to enjoy baked beans on a gas hob thanks to Jeremy and Black Katz. Thanks again.

15 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thanks Luke for you great review enjoy the bake beans Kind Regards The Black Katz Team

Oceniono na 1 z 5

they are incompetent and will f*** you over

Me and partner have been looking for a property for weeks, nightmare market in London right know. Till we come across this beautiful flat marketed by Black Katz, Islington Branch.

From what they have said to us, they operate on a first come first serve basis, avoiding bidding wars, love that, (proof in writing) and we are in contact with this agent that is really trying to help us out, meaning he manages to get us into an earlier viewing so that we can lock in the flat.

We go in 30 mins before everyone else, and we pay the holding deposit, brilliant we think right? No, because now the crying babies of the Islington branch make a fuss about being incompetent to arrange an earlier viewing for themselves, crying to the manager about it, the result?

Even though they have our holding deposit, which means that the property is off the market, and no other offers should be accepted, they are accepting any offers, and starting a bidding war, by telling everyone what the highest offer is so that they can match it or go higher.

We put in the highest offer, even tough they still have our holding deposit, which should mean that the property is ours unless something doesn't work out with the referencing and contract, and they send out all offers to the landlords, again illegal after accepting our holding deposit, getting back to us today that they went with a different offer, for whatever reason that we will never know, because from what they told us we had the highest offer.

Now we are back to square zero, we said no to a different property that we got the same day we paid the holding deposit, because we were assured that the property was ours and off the market, only to now be back at the start. They are a joke of an agency. Do not work with them as they will completely f*** you over.

15 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

I’m sorry to hear that you are unhappy with the service you received. You are correct that Black Katz don’t do bidding wars betweeen tenants, however, on this particular flat - a block viewing was set up for 1pm, any offers received where forwarded to landlord and the landlord decided which offer was best suited to him. Other tenants wanted to get in earlier, one even wanted to take the flat without viewing it, but as the viewing was set up for 1pm all viewings had to be done. Now my colleague who hasn’t been with us very long thought it was ok to go and show flat earlier, this shouldn’t of happened, and he has been told this so it doesn’t happen again - all viewings should have been done at 1pm to be fair to all parties. Once you had done your viewing earlier we now had to wait for the others to be done so landlord can see all interested offers. On this occasion he decided to go with another offer and not yours. I understand it’s a very difficult market for all tenants and unfortunately in this situation there will be some tenants who are not happy on missing out on the flat but it is not our intention to upset anyone but to be fair to all. If you want to discuss further I am happy for you to give me a call or I can give you a call.

Raj Manandhar
Islington & Hackney Branch Manager
0207 713 7337

Oceniono na 5 z 5

Jeremy was brilliant!!

Had brilliant support and help from Jeremy!
He was super helpful and approachable and made the (potentially) stressful experience of finding somewhere affordable to rent in London and sign on it far less stressful!
Plus just seems like a lovely guy!

9 czerwca 2023
Opinia niezależna
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Odpowiedź od Black Katz

Brilliant Review Thank you Emily Kind Regards The Black Katz Team

Oceniono na 5 z 5

Jeremy was really helpful and…

Jeremy was really helpful and responsive, we got our house sorted super quickly and easily and can’t wait to move in! Thank you

30 kwietnia 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you Bronte for your lovely hope your move went well Kind Regards The Black Katz Team

Oceniono na 4 z 5

Generally satisfied with Black…

Generally very satisfied with Black Katz — our agent Johnny was informed about the property and helped us to secure it in a very competitive moment, and was always easily reachable. Contract processing etc. took a little longer, but we appreciated not being rushed unreasonably as often occurs elsewhere.

25 maja 2023
Opinia niezależna
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Odpowiedź od Black Katz

Thank you for your review we will take on board your comments Kind Regards The Black Katz Team

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