Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Zobacz więcej
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Zobacz, co mówią recenzenci
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Zobacz więcej
Reakcja na opinię
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Zobacz więcej
Reakcja na opinię
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Zobacz więcej
Informacje dotyczące firmy
- Sklep odzieżowy
- Sklep z odzieżą dla niemowląt
- Sklep z jeansami
- Sklep z dodatkami
- Sklep z odzieżą wierzchnią
- Sklep z odzieżą damską
Napisane przez firmę
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Dane kontaktowe
132 Bruntsfield Place, EH10 4ER, Edinburgh, Zjednoczone Królestwo
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Biscuit Clothing
Thank you for your feedback, we really appreciate it and are glad your item arrived as expected X
On time delivery plus excellent clothes,my daughter was delighted
On time delivery plus
3 marca 2024
Odpowiedź od Biscuit Clothing
Thank you for leaving us a 5 star review - thrilled to hear that your daughter loved the purchase! X
Odpowiedź od Biscuit Clothing
Thank you for your feedback and review! X
Great service
Great service, prompt delivery and lovely jumper. A pleasure to shop with you.
24 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you so much for your wonderful 5 star review - we are so glad to hear that the experience was a positive one with us! X
Better prices than I pay in Canada and…
Better prices than I pay in Canada and great service.
2 marca 2024
Odpowiedź od Biscuit Clothing
Thank you so much for your feedback and glad to hear that you find our prices reasonable! X
I can't fault the transaction :)
I ordered a top, it came well wrapped and in a timely manner.
23 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you for the feedback, we hope to see you again X
Lovely little boutique
It’s always a pleasure to walk into Biscuit Clothing and be met by the wonderful Jill. Very helpful when it comes to customer services and you do find some really nice pieces in Biscuit. Nice variety of brands like sessun and Bash.
24 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you for your feedback and kind words regarding our store and the wonderful Jill! We hope to see you again soon X
Odpowiedź od Biscuit Clothing
Thank you for taking the time to leave us such a positive review. X
Excellent service
Excellent service - Parcel arrived within a few days, product was exactly as I expected and beautifully packed.
20 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you for taking the time to leave us a 5 star review. We are so pleased your items arrived in a timely manner and were as expected. X
Odpowiedź od Biscuit Clothing
Thank you for your kind review!
A lovely shopping experience…
I was in Biscuit Clothing on Hyndland Road recently. What a lovely shop, full of beautiful clothes. It was a pleasure to shop there - so light and airy, and very well merchandised. The assistant was incredibly helpful too and went out of her way to find the sizes I needed. I will definitely be back!
23 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you so much for taking the time to leave us such a lovely and kind review! We hope to see you again soon in store or online.
Odpowiedź od Biscuit Clothing
Thanks for the 5 star review! Biscuit x
Slowest refund processing
Slowest refund processing I've ever experienced plus they didn't fully refund. A postage cost was deducted which I can't explain but lesson learned.
13 lutego 2024
Odpowiedź od Biscuit Clothing
Thank you for your review - as per our policy which is stated online as well as on the packing slip received within your order, all returns once received are processed within 5-10 working days. I can see from your order that we received your return on 20th Feb and the refund was processed 28th Feb. As such, your refund was processed in line with this policy which was restated in our emails to you dated February 20th and 28th respectively.
Regarding your claim that you didn't receive a full refund - you were refunded fully for the goods you returned minus the cost of posting the goods to you. As a small business we cannot cover the cost of postage to our customers, as clearly stated online.
I hope that this clears up any confusion,
Biscuit
Odpowiedź od Biscuit Clothing
We appreciate your feedback. Thanks so much!
Odpowiedź od Biscuit Clothing
Thank you - so great to hear this feedback. Biscuit X
General
Love this shop - great brands and always super quick dispatch. Unfortunately online refunds seem to take a long time compared to other sites I use.
26 sierpnia 2023
Odpowiedź od Biscuit Clothing
Thank you for your continued support and excellent feedback! We are sorry that you feel that our refunds are slower than other retailers, however we have to say that from our research, we feel we are in line with all other independents on this. As a small team rest assured that we work through all refunds as quickly as possible - clearly stating our lead times online as well as on the order packing slip received within your order. Furthermore, as I am in no doubt you are aware having looked through your order history, we notify all customers of returns once received and again once refunds have been processed. I hope that this allays any concerns and thank you again for your unwavering loyalty.
Odpowiedź od Biscuit Clothing
Thank you for your wonderful review!
Love this boutique
Love this boutique! Beautifully curated pieces, fast delivery and excellent customer service. Recommended. Thank you! :)
23 stycznia 2024
Odpowiedź od Biscuit Clothing
Thank you for your excellent feedback, we really appreciate you taking the time to leave us a 5 star review
Good online service
Good quality clothing .
Speedily delivery service , items nicely packed with care.
Quick refund service on those items not required.
22 stycznia 2024
Odpowiedź od Biscuit Clothing
Thank you for your review - we really appreciate it!
Such a great selection of brands and quick delivery
Such a great selection of brands and styles. Have ordered several times online and always had a very positive experience, clothes arrived very quickly and beautifully packed, excellent service!
22 stycznia 2024
Odpowiedź od Biscuit Clothing
Thank you for taking the time to leave us such great feedback. We are always striving for an excellent customer experience online so to hear that your experience has been great thus far is really encouraging!
Doświadczenie Trustpilot
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