Birchall Blackburn Law Recenzje 

1318
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I used Birchall for the selling and purchasing of my home, Natalie Earley and her team were brilliant, they kept me updated every step of the way, and always answered any questions that I had promptly... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Been dealing with the Manchester office, or rather NOT dealing with. Not bothered to contact us. Should have been a very simple sale but taken 5 months and now mortgage offer is about to expire and ho... Zobacz więcej

Oceniono na 5 z 5

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!) They kept us well informed throughout, via email and phone... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

As a first time buyer who was comfortable online and with digital portals, it was excellent. If you're someone who needs or wants a more personable or face-to-face experience, then perhaps not for y... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Kancelaria

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4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,1

Wszystkie recenzje

(1318)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 152

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Oceniono na 5 z 5

Highly recommended conveyancing team - Jade & Callum

Jade and Callum made the process very smooth and were quick to respond to my many queries and put me at ease during various stages of the process.
Chased as required during the process with the other solicitors and fed back in a good time with responses.
I would highly recommend either of them for conveyancing.
Great team.

19 stycznia 2026
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Lindsay,
Thank you very much for your kind review. We'll make sure to pass your feedback on to Jade and Callum - they will be delighted to hear how pleased you are with the service.
Best wishes,
Birchall Blackburn Law

Oceniono na 1 z 5

AVOID!

I would strongly advise anyone considering this firm to think very carefully before using them.

Our house purchase took 2 years and ultimately never completed because the sellers pulled out. While not everything was within the solicitor’s control, the level of delay, poor communication and lack of basic case management throughout was frankly shocking.

We were passed between multiple solicitors, which meant constantly repeating information and never having consistent oversight of our case. At one point our assigned solicitor went on indefinite leave, something we were never informed about. We only discovered this when we received an out-of-office email with no return date, and had to chase the firm ourselves to find out who, if anyone, was now dealing with our case.

Response times were extremely slow. On one occasion I was actually “told off” for chasing within their two-working-day response window, despite the fact that the sellers had informed us the solicitors had been sitting on important paperwork for 4 weeks. Clearly, our concern was more than justified.

There were two major legal issues with the property: a boundary issue and a defected lease. While both were eventually identified, the handling of them caused huge delays. The boundary issue took months to resolve, and once that had finally been sorted, the firm then revealed the lease was still a problem but failed to explain how it could be rectified until this point. This caused yet more delays. During this period, we went around three months with virtually no communication at all from our solicitor.

They also held our Lifetime ISA funds for five months, despite the legal limit being 90 days. They were not even aware they were holding the funds until I specifically asked. When I raised concerns about lost interest and potential investment growth, I was told they would investigate with their accounting team but then never heard back.

To top it all off, when the sellers finally pulled out, we were not informed by the solicitors at all. We found out via the estate agent. It has now been weeks since then and we still have not heard a single word from our solicitor.

Overall, this has been an exhausting, stressful and deeply disappointing experience. Poor communication, lack of accountability and prolonged delays made what was already a difficult process far worse. I would not recommend this company to anyone.

2 stycznia 2026
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Dear LD, we’re sorry to hear of your experience of our service and thank you for the detailed feedback. We have sent your comments to our Client Services Team and we are investigating further. To help us do so, we've sent you a 'more information' request through TrustPilot. Please do not hesitate to get in touch with out Client Services Team directly at enquiries@birchallblackburn.co.uk.
Thank you,
Birchall Blackburn Law

Oceniono na 5 z 5

Amazing firm!

I have used Birchall Blackburn Law for all of my legal queries.
I used them for my divorce and Linda Pullinger was beyond amazing, she ensured that I understood everything and that I was in the loop. She was very professional and beyond efficient!
I used them for my house purchase and Ben Wilde was out of this world, he ensured that everything was as it should be and without him I doubt I would have got the house so quickly!
I am now using them to write my will.
Honestly 10/10 company and I will now only use them for everything that I need. Definitely an excellent team!

24 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Jamie,
Thanks for your brilliant review. We'll make sure to pass your lovely words on to Linda and the team - everyone will be over the moon.
Best wishes,
Birchall Blackburn Law

Oceniono na 5 z 5

Our solicitor Karen was fantastic

Our solicitor Karen was fantastic, never avoided a phone call and always got back to us within the day sent which is unusual for solicitors during the house buying process. The only fault I found is that the documentation that was sent to sign was quite difficult to get your head around and as a first time buyer I feel as though it would be beneficial to have some what your hand held and a clearer indication of where to sign. The process was a lot longer than expected to say we weren’t in a chain and it would have been good to know what the days were and on which side. Overall would definitely recommend using the solicitors for house purchasing.

19 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Brooklyn,
Thank you ever so much for your fantastic review. We'll pass on your compliments to Karen - she will be so pleased to hear how happy you are with the service.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

Outstanding service provided by Reda…

Outstanding service provided by Reda and his team during the sale of my house.
From the outset, his professionalism and expertise were evident. What is typically a stressful process felt incredibly smooth and easy. Clear communication, all queries dealt with in a timely manner and provided reassurance where needed also.
I would not hesitate to use Birchall Blackburn again.

18 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi K. Fishwick,
Thank you for your kind words. Reda will be delighted to hear about your review. We wish you all the very best for the future.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

Ellen and the team at Birchall…

Ellen and the team at Birchall Blackburn provided an exceptional service from start to finish. Communication was professional, clear, and timely throughout, and they demonstrated a strong understanding of my requirements. I was extremely satisfied with the level of service received and would not hesitate to recommend them.

27 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Amanda,
Thank you so much for your wonderful review. We're delighted to hear how happy you are with the service. We'll make sure to let Ellen and the team know!
Best wishes,
Birchall Blackburn Law

Oceniono na 5 z 5

A great company to do business with

A great company to do business with. The phone is always answered quickly by someone who can help. I have found everyone I have dealt with to be extremely responsive, efficient and capable of getting the job done with minimum stress.
Most of all they have been friendly and patient at all times.
I won't be using anyone else for my conveyancing needs....it's a definite 10 / 10 for me.

16 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Sue,
Thank you ever so much for your lovely words - our team is over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Oceniono na 1 z 5

Extremely slow

Unfortunately, this is going to be a negative review. I asked them to handle my case as I was buying a property. The case was a straightforward one (a freehold), but all the company managed to do in one month (!) was an ID check.

Apparently, they had a big influx of clients at the time, but they were neither responsive nor honest about that. The real estate agent warned me about the Google reviews, which were mixed, but I still decided to go with Birchall Blackburn Law - a mistake on my part.

I would give them two stars because the conveyancing quote was very competitive and the web portal they used for communication was okay. However, doing nothing for a month doesn't really deserve anything more than 1/5.

I switched to a different provider when the sellers' representatives couldn't reach the people assigned to my case. I had to give them a call myself, unsuccessfully. I called them again, waited until the end of the day, and then asked them to stop working on my case as it was going nowhere.

Surprisingly, they responded to my cancellation email very quickly. It's definitely not a scam, but I was certainly disappointed. I was also able to get my money back since I had funds on my account that they hadn't used towards searches, etc

4 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Dear Yevhen, We’re very sorry to hear of your experience of our service. We have highlighted your feedback with our Client Service Team and we are investigating further. Please do not hesitate to get in touch with out Client Services team directly at enquiries@birchallblackburn.co.uk.
Thank you,
Birchall Blackburn Law

Oceniono na 1 z 5

Beyond useless .......

Beyond useless ........ in every single way!!!!!
Please do not trust these people with your house. They take forever - because of them dithering about, I lost the sale on my house 🙈🙈🙈

Hold your head in shame 🙈🙈🙈 Birchall Blackburn 😡😡😡

12 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Steve,
We're sorry to hear about your experience. We've tried to locate your file on our system, but we've put in a request for more information on Trustpilot to make sure.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

Very good experience with Birchall…

Very good experience with Birchall Blackburn Law. Quick and helpful to reply to any questions and issues I had with documents and the whole house buying process. Highly recommend.

10 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Tom,

Thank you so much for your lovely words. We can't locate your file in our system, so we've submitted a request to Trustpilot for more information so we can let the right team members know how happy you are with the service.

Best wishes,
Birchall Blackburn Law

Oceniono na 5 z 5

When I started my Mortgage with Birchall Blackburn Law I am very happy with service they provide and follow my case step-by-step to finish my Mortgage. I would like thank everyone work in there, especially Anna who dealing with my case it’s

It providing good service hard worker and helpful patient and respect thank you for everything I will recommend it to anyone. It’s helpful.

9 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Mastura,

Thank you ever so much for your kind review - it really means a lot to Anna and the team. It was a pleasure working with you.

Best wishes,
Birchall Blackburn Law

Oceniono na 5 z 5

Superb Service

Bradley was absolutely superb from the very start.
Always available at the end of the phone, always knowledgeable about the questions I asked, as well as being courteous, friendly and personable in his demeanour at all times. His calm and helpful nature was so helpful during stressful moments, and I always felt much better and reassured after every conversation I had with him.

Bradley is a credit to Birchall Blackburn Law, and in my opinion is destined to not only become an extremely valuable asset to the business, but a well rounded and decent young man which they should be proud of.

5 grudnia 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Beverley,

Thanks for your incredible review! Bradley will be over the moon to hear how happy you are with the service. It was an absolute pleasure working with you.

Best wishes,
Birchall Blackburn Law

Oceniono na 5 z 5

Outstanding

Had a very difficult chain due to another set of solicitors, ended up exchanging and completing on the same day

However Ben from Birchall was fantastic always kept us up to date, informed us of any news promptly and got this over the line

Could not fault him at all I would highly recommend

26 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Luke,
Thank you so much for your amazing review. We'll make sure to pass your kind words on to Ben and the team. It was a pleasure working with you.
Best wishes,
Birchall Blackburn Law

Oceniono na 1 z 5

Awful experience

Awful experience. From the start. Not contactable, despite multiple complaints. There is simply nothing good I can say. It has taken 7 months to complete on a house with no chain and no complications (still ongoing). Please save your money and look elsewhere.

25 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi JJ,
We’re very sorry to hear of your experience with our service. We have flagged your feedback with our Client Services Team and we are investigating. If you could proved the further information we have requested through TrustPilot that would really help us look into the issue. Please do not hesitate to get in touch with Client Services directly at enquiries@birchallblackburn.co.uk.
Many thanks,
Birchall Blackburn Law

Oceniono na 1 z 5

Very slow conveyancing service

These solicitors were handling the purchase of my property, they were very slow and not at all proactive, there was never one single person dealing with the purchase so it was difficult to get any information.
They were continually asking questions which were not relevant to the purchase.
After 10 month the sale fell through and we had to find a new buyer.
I would not recommend them to anyone, find a local company with a one to one relationship.

1 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Mark,
We’re very sorry to hear of your experience with our service. We have flagged your feedback with our Client Service Team and we are investigating. Please do not hesitate to get in touch with Client Services directly at enquiries@birchallblackburn.co.uk.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

Everyone I dealt with at this firm…

Everyone I dealt with at this firm during the conveyancing process have been extremely efficient, with excellent communication and timeliness. Well done and thank you.

21 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Chris,
Thanks so much for your lovely review. We're so happy to hear how pleased you are with the service. It was a pleasure working with you.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

Great service throughout

Great service throughout. Our house purchase wasn’t the easiest process but Catherine provided consistently great service and made a stressful process as smooth as possible. Thank you.

21 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi D Linehan,
Thank you very much for your lovely feedback. We'll make sure to pass your kind words on to Catherine and the team. It was a pleasure to help you with your house purchase.
Many thanks,
Birchall Blackburn Law

Oceniono na 5 z 5

People I communicated were all…

People I communicated were all knowledgeable and very professional in their dealings. Our business was conducted and concluded in a very timely manner.

20 listopada 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Angelo,
Thanks for your wonderful review. We'll make sure your kind words are passed on to the team - they'll be over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Oceniono na 1 z 5

Extremely poor communication and surprise fees — do not recommend…

I used Birchall Blackburn for my house purchase and the service was unacceptable. Communication was inconsistent and slow, with repeated missed calls and promised updates that never arrived. Our conveyancer was Kieran Williams and he shown unprofessional behavior in multiple instances.

Most seriously, the final financial statement arrived less than one working day before completion and showed several large unexpected charges and a much higher legal fee than quoted. The firm later acknowledged some quoting errors but only offered partial reductions; their “final response” failed to address the main service failures or compensate for the stress and financial strain caused.

I have escalated the matter to the Legal Ombudsman and would not recommend this firm to anyone who expects clear, timely communication and accurate cost estimates.

Pros: none I experienced
Cons: poor communication; inaccurate information; last‑minute inflated charges; inadequate remedy

10 września 2025
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Rui,
We're so sorry to hear about your experience - we acknowledge your concerns. Please feel very welcome to contact our Client Services team at enquiries@birchallblackburn.co.uk and we will be in touch with you as soon as possible.
Kind regards,
Birchall Blackburn Law

Oceniono na 1 z 5

They Registered the wrong plans

They Registered the wrong plans with the land registry, I found out 2 years later when remortgaging that we didn’t own the property and didn’t know if we would loose our home.

The customer service was appalling, I spoke to a Stacey Ashe who refused to admit what they had done or even tell me what the issue was, they said the wouldn’t fix it because it was a conflict of interest and I would need to get another solicitor, I didn’t know what was going on we were mid build on a grade II listed building we had to down tools, the financial and mental fall out from their error has been detrimental to us and I can only just start speaking about this now.

I couldn’t get another solicitor to help me all they were saying is why aren’t Birchall Blackburn fixing their error, we can’t help they need to fix it.

Over one month later Birchall Blackburn finally admitted they made a mistake but would still not fix the error, it took overt two years for us to find the right solicitor to fix this mistake. It was fairly simple in the end and could have been resolved quickly by Birchall Blackburn in the first place and we would have saved a lot of money and stress that I will never get over.

It says a lot about a company that can make a huge mistake like registering the wrong property then refuse to fix their mistake.

1 grudnia 2024
Opinia niezależna
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Odpowiedź od Birchall Blackburn Law

Hi Jai,
We’re very sorry you have been unhappy with our service. We always do our best to resolve any issues but there are times when it isn’t appropriate for us to act and in those circumstances, we are professionally obliged to advise that you seek independent legal advice. We are pleased, though that on this occasion we were able to keep in contact with your solicitors until the issue was resolved.
Many thanks,
Birchall Blackburn Law

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