Disapointed in financial department service. I called to have haul away added during pickup and instead of charging my Visa the $99 fee, the service rep added the entire purchase price onto the card.... Zobacz więcej

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolute worst customer service experience I have ever dealt with. Our dryer is still not fixed, and we’ve been without it for over three weeks due to a total breakdown in their warranty service. In... Zobacz więcej
The buying process was flawless as we worked with a very knowledgeable employee, Cory, who explained things very well. We did encounter a delivery problem, but the store manager was quick to resolve... Zobacz więcej
rebecca wa very helpful explained the difference in products then didnt stand over us while we made are choice very pleased
Informacje dotyczące firmy
Napisane przez firmę
Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value. Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget. For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades. What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life. At Big Sandy Superstore, better living is always within reach.
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Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They said they would keep me updated on…
They said they would keep me updated on my special order purchase and I have not heard from them since I ordered my furniture and I feel that this review is not a fare review because I haven't received my furniture yet, when I receive my furniture I would like to give my honest review.
I received the chair with a small hole…
I received the chair with a small hole in seat then was given the run around and delivery drivers need to do better not drop furniture from truck or smell like a pot factory or like the just lit one up before walking in
All of the staff were very helpful and…
All of the staff were very helpful and friendly. Delivery team was great and you do a great job on communication for delivery.
Delivery guys were quick ,efficient
Delivery guys were quick ,efficient, polite and very knowledgeable. Impressive!
Really enjoyed our salesman
Really enjoyed our salesman, Stephen, he listened when we said we knew what we wanted and didn't push! Our washer came in before we were expecting it. Only downfall was I texted to check on the order and found out it was in and waiting for us to pick up. I was not notified like I was told I would be. Nothing to serious, just a minor annoyance.
Delivery was as expected
Delivery was as expected. On time and friendly and efficient installers.
No communication
No communication
Been 2 weeks still don’t know where order is. No tracking number
I had trouble paying for my purchase…
I had trouble paying for my purchase online and after it was finally processed they didn't order my products. I had to call to get it straightened out. Not satisfied at all.
The young men that delivered the…
The young men that delivered the refrigerator were great. They had to take the doors off and then put it back together. They were very nice and funny
The only pain was the Bot that sent us a link so we could watch where the delivery people were - it wasn’t working. If you got rid of the Bot and had a real person it would have been the best
Products good, value priced, warranties, delivery and installation not so much
I thought the purchasing process was fine, except that I purchased the warranties and premium installation packages only to find out that to change the dryer door opening Big Sandy said it would be ANOTHER service call and a $99.99 fee! They said I should have asked about the door direction at the time I ordered the appliances. Do better Big Sandy.
Walked in knowing what I wanted
Walked in knowing what I wanted. Greg helped me decide exactly and got me setup and ready to go in no time. Fast, friendly and helpful.
Good selection & Quick pick up
Big Sandy had a good selection to choose from in thier showroom. It only took a couple of days to get the item in stock to a local store that I could make a pick up.
Ordering was easy and reliable
Ordering was easy and reliable, quick delivery options, delivery went smooth, guys were polite respectful of property
They left our new furniture dirty and…
They left our new furniture dirty and discussing and not happy and might not ever shop there again
The sales representative Wayne was very…
The sales representative Wayne was very pleasant and helped me what I wanted in my new washer. No complaints. Very happy with my purchase.
Everyone was helpful.
The "in stock" dishwasher took over a…
The "in stock" dishwasher took over a week to become available for pick up. And still was not ready the day it was supposed to. I was then talked into getting the hookup kit (yest a new hose is worth getting) but the kit was not the correct advertised/described kit. Had to get a different one, and now need to return the other.
I was extremely impressed and pleased…
I was extremely impressed and pleased that I knew exactly where the delivery truck was throughout the morning. With my appointed delivery number I knew approximately when my delivery would take place and wasn’t sitting here in limbo like so many other places have left me. I am and will be a Big Sandy fan from now on!
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