My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
BigRock provides excellent prices for the products. Our account manager Huzefa, has helpes alot in getting the products and always informs us in time if there are any renewal. Working with him helps... Zobacz więcej
I love the service of big rock support team always when ever i face any problem they help me asap and their support system is so good in term of knowledge they solve the problem immidiately. Thanks S... Zobacz więcej
Rizwan has been excellently helpful and solution oriented. He is an asset to bigrock. i suggest and recommend that he be elevated. Sch candidates should be rewarded. i wish Rizwan the very best in his... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Dane kontaktowe
Old Nagardas Road, 400047, Mumbai, Stany Zjednoczone
- www.bigrock.in
4,4
Doskonała
501 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Thanks Mukund Narayan Choudhary for the excellent support
Thanks Mukund Narayan Choudhary for the excellent support you provided
4 kwietnia 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Cathy T.
Online Experience Specialist
problem resolved faster as expected
problem resolved faster as expected
28 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Ayush,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary
28 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Pankti,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great Technical Resolution By Mr Mukund
It has been a great experience with Mr. Mukund, who helped me clean up the third-party record in the DNS zone, which eventually resulted in compromised site errors in ad accounts. He is well informed, solution-oriented.
27 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Payal,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund N
Mukund N. has good knowledge regarding server and solved my issue in signal intersection. happy with the support.
26 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mukund is extremely knowledgable and…
Mukund is extremely knowledgable and was quick to identify and resolve the issue - great chap.
23 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Mukund Narayan Choudhary is great
Mukund Narayan Choudhary is great, he helped me to clear all the bugs on my webiste. he is quick and great guy! thank you mukhund
20 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
very bad customer service...I paid for…
very bad customer service...I paid for domain registration and the domain is till not activated
17 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Ajish,
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning it can be when a domain registration has been completed but the domain is not yet active.
Domain activation delays can occur for several reasons, including payment verification, registration processing, or configuration requirements, and we apologize for any inconvenience this situation has caused you. We also regret that the support you received did not meet your expectations.
We would like the opportunity to review your account and check the status of your domain registration to help resolve this as quickly as possible. Please contact us at grievance-officer@bigrock.com with your account details and any related order or ticket numbers so our team can investigate and assist you further.
Thank you for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Thank a lot Mukund Narayan Choudhary…
Thank a lot Mukund Narayan Choudhary for your great support and solutions
15 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Great guy...supported with step by step…
Great guy...supported with step by step approach
14 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Binoy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Very disappointing experience with…
April 8th, 2026:
I am still dealing with this issue after more than a month. Yesterday, I received confirmation via email that a refund would be arranged for a specific billing ID.
However, today their customer support team told me there is no refund request on record.
This level of internal miscommunication is unacceptable. What one team confirms in writing, another team completely denies.
At this point, it’s not just about delays — it’s about reliability and trust.
-----
April 7th, 2026:
After a month, I’m still waiting for a proper solution. We’ve exchanged several emails, but since my first Trustpilot review, they keep going in circles and offering temporary fixes instead of actually resolving the issue.
If I previously thought BigRock’s post-sales support was bad, now I can confidently say it’s awful.
------------
Very disappointing experience with BigRock.
For almost two months I’ve been trying to contact their sales team to upgrade my email plan, since the current service does not support the features I need for my CRM and calendar integration.
Support chats did not resolve the issue and the only call I received from sales was at 3:00 AM Chile time, even though I had clearly requested contact by email due to the time difference.
Because of these delays, I only discovered the limitations of the service after the 30-day money-back guarantee period had passed.
I am still waiting for a response from their billing team. The sales support and response times have been extremely poor.
⸻
13 March 2026
Hi Cathy,
Thank you for your response. I sent the requested details yesterday to the grievance-officer email address so the case can be reviewed.
I hope we can reach a fair resolution soon, as the issue has already taken several weeks to resolve.
Kind regards,
-----
8 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Sergio,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the difficulty you faced while trying to contact our sales team to upgrade your email plan. We understand how important it is for your email service to support the features required for your CRM and calendar integration, and we regret that the process has been frustrating for you.
We understand how frustrating it is to experience delays in communication, especially when you had requested to be contacted via email due to the time difference. Receiving a call at an inconvenient time and not getting timely responses from the sales and billing teams is certainly not the experience we want our customers to have. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further.
Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Bigrock will be the Biggest rock in…
Bigrock will be the Biggest rock in between you and your customers. Pathetic customer care, too many hosts on one server which means your website will stop opening after 3 months of purchase. Do not purchase!
12 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Andrew,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our services has left you feeling this way. We understand how important reliable hosting and responsive customer support are, especially when your website plays a key role in connecting with your customers.
Your concerns regarding server performance and support quality are taken seriously, and we regret any inconvenience this situation may have caused.
We would appreciate the opportunity to review your account and better understand the issues you encountered.
Please feel free to reach out to us at grievance-officer@bigrock.com with your account details and any related ticket numbers so our team can investigate the matter further and assist you accordingly.
Thank you for bringing your feedback to our attention.
Bern O.
Online Experience Specialist
Well Ranjitha definitely was…
Well Ranjitha definitely was knowledgeable she guided me like a breeze through the tough DNS setting up, which I have had a sleepless nights to get it right. So yes she made my life easy here.
11 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
the worst experience ever with support
the worst experience ever with customer support or backend team. The issues 52588284, 52587041 were raised and resolution is still pending for a week.
This is my 1st purchase with bigrock and won't advice or suggest anyone to use this platform.
The customer support disconnect the call on my face, backend team is not responding tentatively. I have to call everyday to ask for the status and rather than providing update before going on week off team is gone and I have to again wait for Monday for just ETA.
7 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Rahul,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the frustration caused by the delays in resolving your concerns. We understand how disappointing it must be, especially as a new customer, to encounter prolonged resolution times and difficulties reaching support.
Your comments regarding issues 52588284 and 52587041, along with the support experience you described, have been noted. This is not the level of service we aim to provide.
To help you in getting the support that you deserved, I have chased this up with our support team to have this prioritized.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
Complete the request on first…
Complete the request on first interaction with well communication
4 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Rajeeva,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
good domain management service
I have been using their online services for 10+ years. No complaints till now.
customer rep, Samantha is very helpful and prompt in addressing issues.
2 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Jitender,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Odpowiedź od BigRock
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
The working with BigRock is fantastic
The working with BigRock is fantastic. All my issues solved at the time i asked. Mukund Narayan Choudhary solved my query today on live session and I am happy with your support.
2 marca 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Arwinder,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
It was very helpful
It was very helpful, the way Mr. Mukund handled my case was exceptional
26 lutego 2026
Opinia niezależna
Odpowiedź od BigRock
Hello Lalit,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Bigrock.
Regards,
Bern O.
Online Experience Specialist
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.