Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The service is second to none. Resolved my query within 5 minutes of talking to Lisa. Lisa was extremely helpful and allowed me to exchange a product without any issues at all. The communication v... Zobacz więcej
Our thermostat temp keeps changing. When set to hot it goes cold. This first happened after a year of being installed but I kept hoping it will be okay and took a further few months to report back to... Zobacz więcej
Reakcja na opinię
I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instruct... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Napisane przez firmę
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Dane kontaktowe
Burnley, Zjednoczone Królestwo
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4,7
Doskonała
30 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I found this company very helpful and…
I found this company very helpful and informative, nothing was too much trouble,always had a quick response whilst definitely use again
14 lipca 2026
Opinia niezależna
Amelia saved the day!
After quite a bit of back and forth and being sent the wrong part Amelia came to the rescue. She located what we actually needed and sent it out to us within 24hrs. Much appreciated!
14 lipca 2026
Opinia niezależna
No contact telephone number to speak to…
No contact telephone number to speak to someone about an issue, having to wait a couple of days for a reply via email.
25 czerwca 2026
Odpowiedź od BIG BATHROOM SHOP
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience.
We have tried calling you to discuss your concerns, but unfortunately we were unable to reach you. We are also in contact with you via email and would appreciate it if you could respond when you have the opportunity so we can work with you to resolve the issue as quickly as possible.
We value your feedback and look forward to hearing from you soon.
Kind regards,
Ellie
BigBathroomShop
A shattered glass door
One of the glasses of the sliding shower door shattered by itself. I contacted Big Bathroom Shop via email because it happened during the weekend and they did not work Saturday and Sunday. I received a reply from Stephanie on Monday morning. She had organized the delivery of a brand new set because the old (damaged) one was still in warranty. I sent her an email with an enquiry to which she replied straight away. I was impressed by her quality service and professionalism.
In general I was happy how Big Bathroom Shop handled the issue.
10 lipca 2026
Opinia niezależna
Absolutely the best!
Absolutely the best!! Prompt answers and very professional customer service. Bought few items from them and i was really satisfied. Brilliant company!!!
14 lipca 2026
Opinia niezależna
Great quality products at a great…
Great quality products at a great price.
Prompt delivery.
19 czerwca 2026
Yes but e where very pleased with the…
Yes but e where very pleased with the service and delivery
2 lipca 2026
Excellent customer service from Karen
Excellent customer service from Karen. Highly recommend.
13 lipca 2026
Opinia niezależna
Excellent part replacement
Faulty part on an old shower, they understood what i needed and sorted it out straight away. Thanks guys
13 lipca 2026
Opinia niezależna
Made an error while ordering my new…
Made an error while ordering my new shower enclosure, did a live chat with Jack R who added the pieces that I thought would be delivered. so within a few minutes I had the correct bits ordered. Thank you Jack
13 lipca 2026
Opinia niezależna
Shower with 3 way valve
Easy to order ,good price ,quality looks and feels good and delivery very fast
30 czerwca 2026
Very pleased with the product and…
Very pleased with the product and quality. Thank you.
2 lipca 2026
Great customer service
Great customer service. Stephanie W resolved my problem. Great all round.
10 lipca 2026
Opinia niezależna
Great value for money product compared…
Great value for money product compared to competitors quality. Delivery came quickly and at agreed time - everything good
30 czerwca 2026
So happy with my purchase
So happy with my purchase, items look and feel great, delivery is quick and items are packaged securely.
Customer service is amazing, Kelly responded quickly and sorted everything for me. Thank you so much!!! After being messed around by my plumbers this was a huge relief and I’m so grateful.
It’s scary ordering such large items from a website without seeing them in person, but I’m so happy with the quality and if there are any issues then customer service is brilliant and will sort it quickly.
10 lipca 2026
Opinia niezależna
Excellent Service
We are not located in the UK, so it all done via email and I always find the team responsive and very helpful. One of the reasons we keep coming back.
17 czerwca 2026
Lisa was very good and helped me apply…
Lisa was very good and helped me apply the trade discount which hadn't been automatically applied to the loft company's account. Sorted the issue in minutes. Thank you!
9 lipca 2026
Opinia niezależna
Apart from quality products
Apart from quality products, their customer service is on another level, prompt response and resolve the issues you may have as swiftly as possible with %100 satisfaction and big thanks to Karen who have helped me twice over a very large order for my bathroom fixtures.
9 lipca 2026
Opinia niezależna
Very Helpful
Ellie in customer services was extremely helpful and quick at coming back to me - small issue resolved swiftly thank you
9 lipca 2026
Opinia niezależna
Highly Recommend
Have used them for around 6 years now. Always excellent customer service. No hassle returns and swap outs.
9 lipca 2026
Opinia niezależna
Doświadczenie Trustpilot
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