BIG BATHROOM SHOP Recenzje 

29 803
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace... Zobacz więcej

Oceniono na 4 z 5

Our thermostat temp keeps changing. When set to hot it goes cold. This first happened after a year of being installed but I kept hoping it will be okay and took a further few months to report back to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instruct... Zobacz więcej

Oceniono na 5 z 5

I have received very helpful service from Daisy M and Lauren W. A part arrived faulty and Daisy quickly resolved this. When ive had an issue with it being delivered, out of your control, Lauren quickl... Zobacz więcej

Informacje dotyczące firmy

  1. Wyposażenie łazienek
  2. Projektant łazienek
  3. Sklep z przyborami kuchennymi
  4. Sklep z grzejnikami

Napisane przez firmę

Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!

BigBathroomShop.co.uk Details

Napisane przez firmę

BigBathroomShop.co.uk 30 Day Money Back Guarantee
If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk

Free Delivery Available

Free standard delivery for orders over £295*

By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service. *Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.

Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

30 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(29 803)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1304

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Awful when I encountered a problem I believe wasn't my fault

After spending £700 on a shower enclosure I encountered a problem with the riser kit and panels not long enough and feet missing after this was advised by them as being right for shower enclosure I ordered, wouldn't admit they were anyway at fault and blamed me for ordering it.was hoping they would come good and send the appropriate side payi need ,but no just same old twaddle ..
Wouldn't use again be aware awful customer service for a problem..
Update even though they replied here saying they will send a replacement piece I've had a email saying they are not in the wrong and won't be sending one out .
Presume there reply was for show when actually they are a disgraceful company to deal with utter liars ..

25 czerwca 2026
Logo BIG BATHROOM SHOP

Odpowiedź od BIG BATHROOM SHOP

Good morning,

Thank you for your review.

We're sorry to hear of your disappointment and would like to clarify the situation.

Following your review, we made a number of attempts to contact you by telephone so we could fully understand exactly what the issue was. Once we were able to clarify your requirements, we were then able to provide the correct guidance.

As explained, the panel supplied is 1800mm in length, while your shower tray is 1200mm. This is the correct panel for your installation and is designed to be cut down to the required size, as detailed within the installation guide. If you require a panel for the 800mm side as well, the same applies – an 1800mm panel would need to be cut to fit.

With regard to the riser kit, the installation guide confirms that your tray size requires 13 legs, and you confirmed that you had received all 13. We appreciate that the installation process can sometimes be confusing, which is why we wanted to speak with you directly to ensure the correct advice was provided.

We have sent you a follow-up email with the information discussed, and we kindly ask that you review this and respond so we can assist you further. We remain happy to help resolve any outstanding queries and look forward to hearing from you.

Kind regards,

Ellie

BigBathroomShop

Oceniono na 5 z 5

Everything great

Delivery was really quick. Cabinet was already assembled and it was really easy to mount onto the wall. Exactly as described and I'm very happy with the product.

21 lipca 2026
Oceniono na 5 z 5

Shop with confidence!

Shop with confidence! Here you'll find a wide range of high quality and unique bathroom products. Expect a quick delivery and great after sales support too :-)

31 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Big Bathroom Shop's Customer Service is…

Big Bathroom Shop's Customer Service is outstanding.
When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day.
They also reunded our plumber's charges for trying to repair the shower.
We really appreciate the service you gave us.
Thank you
Richard Hemingway

31 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Great Service…

This is not the first time I have contacted customer service with an issue. Every interaction I have had has been 5 star. They are quick, knowledgeable and get a resolution, plus they are also courteous. Would happily recommend on the interactions I have had.

30 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Thanks to Kelly C for being very…

Thanks to Kelly C for being very helpful yesterday and special thanks to Stephanie for noticing we hadn't quite managed to sort everything out and chasing up today. I rather wish I had several more bathrooms to do... I know which websites I'd be heading to!

29 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

We needed a spare part for an item we had ordered a little while ago and Lisa was super helpful in getting this sorted for us quickly and efficiently.

29 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Faulty tap delivered and no response…

Faulty tap delivered and no response from customer service about a replacement. Our whole project is now delayed the bath has to be uninstalled and we I have had to source from an alternative supplier as no one has responded to me.

3 lipca 2026
Logo BIG BATHROOM SHOP

Odpowiedź od BIG BATHROOM SHOP

Good afternoon,

Thank you for taking the time to share your feedback.

We're very sorry to hear about the issues you've experienced with your order and the frustration this has caused, particularly as we understand the impact it has had on your project.

We can confirm that we are already in contact with you regarding this matter and, as requested, we have arranged a free-of-charge return for the faulty tap. Our team is continuing to assist you and will ensure your case is seen through to completion.

Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.

Kind regards,

Ellie

BigBathroomShop

Doświadczenie Trustpilot

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