Bicycle Land Recenzje 

144
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic bike shop, bought a long range bike for great price, and lock, phone holder and helmet in one shop. Staff are really nice. I recommend this shop.

Oceniono na 1 z 5

bought a fiido d3-advertised with integral pump-as with everything this company does asked for video of missing pump!!!Transpires it was a promotional extra and never included with my bike-they sent a... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

It's probably fine if you visit in person. I trusted their "delivery in 1-2 days" and placed an urgent order online. After 2 days I still hadn't received any info about dispatch or delivery so I conta... Zobacz więcej

Oceniono na 5 z 5

After been ripped off by online sellers. I started looking for ebike shop in UK and glad to find Bicycle Land. I visited their centre, bought HIMO Z20, comes with warranty, free servicing and inner tu... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. Naprawa rowerów
  3. Hurtownia rowerów
  4. Sklep z akcesoriami rowerowymi
  5. Sklep sportowy (outdoor)
  6. Kolarstwo szosowe

Napisane przez firmę

Bicycle Land FIIDO Folding Electric Bikes retailer established since 2018. Here is Bicycle Land UK Bike shop we stock Fiido Bikes, ADO Folding Electric Bikes, HIMO Electric Bike, EELO Folding Electric Bikes and more. We offer 3 months Free Servicing with all our bikes. In shop there are lot of brand accessories and parts available to purchase such as Shimano, Kryptonite, Schwalbe products. Bicycle Land offer repair and servicing for all types of bikes, including parts and upgrade. Bicycle Land is UK licensed bike shop and repair center. Hassle free buying in UK. Click and collect or free delivery in UK.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

144 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(144)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Loving It

So was doing some research on the ADO A20 bike and came across Bicycle Land Website, price was better than others but still nervous about ordering online. Rang and spoke to a very nice chap who took me through info about the bike and made me feel confident about purchasing it from the shop. So glad I did, arrived within a few days, quicker than expected and was in perfect condition, its a fantastc bike and I am so glad I bought it, defo recommend based on my experience. Best price and come with warrenty. I'm happy.

28 września 2022
Oceniono na 5 z 5

Two bikes collected.

Bought two bikes and they agreed to build them free of charge for collection next day,
Talked me through the settings and anything else I needed to know.
Good company to deal with.

24 września 2022
Oceniono na 4 z 5

new cyclist on the Himo Z20

I am new to biking and have decided to get an ebike for commuting. A friend recommended Himo Z20 and I found bicycle land, which is the only place that sells these bikes in England, I understand. It is certainly very good value for money. The service has been friendly and helpful when I could get hold of the company. It is not a big company. It has links to its own servicing and repair shop. So far my cycling experience has been very positive. I am grateful to the support when I am able to be in touch - which , to be fair, are in reasonable hours - it is just that my work does not make those hours very easy. Also because I am a new cyclist, I needed a lot of advice and they have given me good advice.

16 września 2022
Oceniono na 5 z 5

Great bike store!

I did a lot of research, and found some sites offering the same bike (Fiido D4S) cheaper, but on further investigation they seemed quite dodgy, based in China, and so on.What a pleasure to deal with a proper UK bike store, where there was good communication with Lucy who quickly solved some minor issues. I am supremely happy with my bike so far, and thoroughly recommend Bicycle Land

10 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Himo Z20 electric bike from Bicycle Land

This is tyhe second bike we have bought from Bicycle Land. It arrived with some damage due to bad handling during delivery.
I contacted BL and they were extremely apologetic, although it was not their fault, and having confirmed the damage and the required parts, they very soon had the replacement part out for delivery and agreed to pay for the part to be fitted. They are to be commended for their customer care.

23 sierpnia 2022
Oceniono na 1 z 5

Still not received my order 18 days and counting (edited at end)

Been asked to review.

Ordered some bike fenders on 15 August 2022. On the 22nd I emailed asking where they were as they had not arrived for them to reply back saying they’d been returned to them

‘Your item was sent out last week, unfortunately it has been returned to us as the post office put the incorrect delivery address, so sorry we did not know this was the case until this morning. A new item is being dispatched on first class, you should receive it tomorrow. I will email the tracking details as soon as I have it available. So sorry for the delay!’

The POST OFFICE put the wrong address?

On the 27th I emailed them again as I still hasn’t received them.. on the 30th I got a reply saying they weren’t sure what was going on and that they were sent next day delivery (on the 22nd) 5 days prior .

Fair enough Royal Mail workers were on strike for ONE of those days but I’ve had post arrive everyday since.

It’s now the 1st of September and I’m still waiting. 18 days since ordering.

If you need something in a reasonable time I wouldn’t personally suggest using bicycle land

22 sierpnia 2022
Logo Bicycle Land

Odpowiedź od Bicycle Land

Hi Aaron,

12th October 2022- Hi Aron, we are pleased to see you placed another order with us, thank you for your custom. We took your feedback on board and changed couriers, I am pleased the second purchase was a much smoother experience. Thank you


I am really sorry I do not know why you have not received your item yet. We dispatched your item on the following day of order being received, unfortunately Royal Mail returned the item to us having put our address instead of yours. We were unaware of this until you left your first review.

We then sent another item out which is still showing as with Royal Mail according to tracking. You have been provided with the tracking, please check. You can also contact Royal Mail yourself and get an update.

We dispatched your item on time, once we dispatch your item it is out of our control. Royal Mail has delayed this, in addition they have planned strikes on the 26th, 31st August and 8th and 9th of September.

It is unfortunate, this has happened. We are a very busy bike shop and we always keep up and fulfil all bikes, parts, accessories and repair orders/services. As a result to improve services and customer experience we will review using Royal Mail for small parts logistics service.

We can only apologise and process a full refund. Sorry for the inconvenience caused. Should you wish to purchase something in the future please get in touch with us and we will offer you a deal to make up for this. Thank you

Oceniono na 1 z 5

No customer support.The bike had some…

No customer support.The bike had some issues and instead if resolving they blame you for the problems.Ad due to the issues when I said I am not happy with the product and want a free return them they say oh there is this and that charge and that they cannot refund the entire amount as they will check the condition of it and then will tell us even though I did not even completely unpacked the bike and it was brand new. Very bad experience. Please avoid.

21 sierpnia 2022
Logo Bicycle Land

Odpowiedź od Bicycle Land

Hi ZAINAB HASAN,

SUBJECT: Requesting £200 from seller or bad slandering review will be issued!

Thank you for your feedback. You previously left a slandering, review several months ago which has been disapproved by Trust Pilot due to authenticity, defamation and transparency. Then amended it many times until it is approved.

After many attempts, on this occasion your review has been approved.

As a reputable retailer we love our customer and we accept returns; if you change your mind there is deduction for usage unless returning because it is faulty, in you case your bike is not faulty.

In your case the bike is not FAULTY. This is clearly stated in our Returns Policy, which you agreed to when purchasing with us and discussing with us prior purchasing. You actually requested for an exchange because the clamp been sturdy. We advised you, even if we exchange the bike you will still have the same sturdy clamp, set by the manufacturer by default. You have to adjust the clamp to your preference.

I am sorry that you do not have the strength to open / close the clamp, the clamp is sturdy for your safety and we explained this to you many times. Our members provided you with instant live video chat and phone support immediately after you contacting us. He has shown / trained you, your husband and brother-in-law over a full day, with multiple videos instruction on how to adjust the parts to meet your preference. This was achieved.

It is unfortunate that you chose slander someone, who has spent 1 1/2 days with you to support you, because we did not give you £200. Our member is Shimano Cycle Tech qualified and trained by the manufacturer.

The folding tension has default setting by the manufacturer; this is something you may need to adjust to your preference, most people don’t need to. After the adjustment was made, you requested to our colleague for us to give you £200, as a compensation or you will give us a bad review.

We are sorry we cannot give compensation of £200, because you don’t have the strength to open/close safety clamp, we have provided the support to adjust it and as a good will, since you requested money, we offered you further discount and was issued to you. After issuing the further discount, you called and shouted at our member for not receiving £200.

I am sorry, but we will not be threaten / bribed with a bad review if we don't give you £200.

We treat all our customers with outmost importance, and we will continue to deliver exceptional service to all our customers.

However you are determine to leave a slandering negative review, after several failed attempts, that does not reflect the truth and the service we provided, and further discount issued to you, as a good will.

I am very pleased to know that your are riding your bike without any issues over a year now. Should you require any further assistance please email our support team, who are always happy to serve our customers.

Oceniono na 5 z 5

hemo z20 folding ebike

I ordered a hemo z20 folding ebike from Bicycle land, the service is fantastic, very good price, brilliant communication, extremely fast delivery through toughnells. A well packaged bike with two set's of mudguards, the only gripe I could find is the charger cable is a continental two pin plug, I had an old power supply lead that fitted perfect so no big worries.

15 sierpnia 2022
Oceniono na 5 z 5

Shane and Zane were very helpful at…

Shane and Zane were very helpful at Cycle Man who showed and built the bike for me. Very knowledgable and very positive approach in their duties. Highly recommend them and Cycle Man as a whole.

Thank you guys.

12 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Fiido bike

Bought a Fiido bike online and collected it in store at Cyclemend in East London. Staff are very polite and helpful. They kept me updated of the time when the bike arrived.
I also had my bike assembled at Cyclemend for a small fee.
They also showed me how to use the bike and take care of the bike. Very good service. Would recommend if you’re looking to buy a Fiido bike in the UK.

10 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

Himo Z20

Bought a Himo Z20 from their storefront/repair shop in E1. Mr. Shah was super helpful, walked me through different options I could consider, gave me good advice. They also assembled the bike for me and gave me some discounts on assembly and some of the other things I bought from them like a lock and helmet etc. Hell they even opened up on a Sunday to hand over the bike to me since I had an early train to catch.
The reason I've held back a star is that even on the brand new bike I found some sites where the paint had been scratched (probably during assembly?)
Excellent retailer overall, very reliable and very helpful!

2 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

Online stock was not kept up to date, but quite happy overall

Online stock was not kept up to date. Made a purchase and was informed by Lucy from customer service that they were looking into it. After some initial frustrations with the customer service phone that didn't work, they turned out to be very accommodating through e-mail and we were able to get me a better bike (even with a small discount for my troubles). Happy with the result!

2 sierpnia 2022
Oceniono na 5 z 5

Thank you for your great service!

Bicycle Land is the most reputable ADO bike shop in the UK. They offer excellent products at great prices and provide excellent customer service. I purchased ADO A20 plus online from their website. The bike was delivered in excellent condition within four days of ordering. After using for 5 months I had a minor issue with the battery. The battery was immediately replaced after contacting customer support and answering a few questions. For anyone looking to buy or have their bike serviced, I highly recommend Bicycle Land. Thank you for your great service!

1 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Fiido

Can't fault in any way shape or form, Great communication from Lucy via email! And delivery was on point given I ordered from Belfast, Northern Ireland! Love my new Fiido D2s! Cheers Lucy and management @ Bicycle Land!

30 lipca 2022

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