So I was in need of a carry-on suitcase right? Well with me being me, I decided to take the most challenging route possible. When I discovered of Pokémon themed suitcase that was available only in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Votre service m'est très utile, car il me permet de continuer à acheter les articles dont j'ai besoin pendant mes déplacements professionnels. Il m'arrive de voyager longtemps et j'apprécie que vous p... Zobacz więcej
Reakcja na opinię
Tried to ship 4 bottles of wine from France to UK - parcel from grower refused by BetweenBox because hidden away at number 20 in their list of prohibited items on their FAQs is ... alcohol - 70 euros... Zobacz więcej
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It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archer... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Reshipping company from France & Europe, Personal Shopper, Parcel Forwarding & Consilidation Service.
Dane kontaktowe
57 Rue Camille, 69003, Lyon, Francja
- +33766556501
- betweenbox@gmail.com
- www.betweenbox.com
4,2
Dobra
407 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
関税が高すぎるのでは
19 września 2024
Amazing Service
The team is fantastic, quick to respond and very helpful. I sent my package to the wrong address and the team went out of their way to find it. I highly recommend!
3 września 2024
Opinia niezależna
Odpowiedź od BetweenBox
Each positive review feels like a celebration, thank you so much, Matthew, for being part of our journey, and for choosing BetweenBox to reship your purchases from France to the US.
Our team always strives to provide quick, helpful service, and it’s fantastic to know we made a difference in getting your package to the right place. Merci beaucoup for your recommendation and support, and we’re here whenever you need us again :)
Warm Regards
Mona
BetweenBox Team
Odpowiedź od BetweenBox
Thank you so much Sara for the kind words, we’re thrilled to hear that you had a great experience with our service, and we’re glad our team could meet your expectations. We take pride in packing your items with care, so it's awesome to know that it makes a difference.
At BetweenBox, every package is a promise. Our professional packaging ensures your items arrive safely and beautifully. Seeing you again makes our day! Thank you for your continued trust and welcome back. Your package is always in our safe hands, and we look forward to serving you again soon :)
Best regards
Mona
BetweenBox Team
Odpowiedź od BetweenBox
Thank you so much Laura for sharing your fantastic experience with us! We're delighted to hear that you had such a positive time. Your high recommendation truly inspires us to continue providing excellent service, Merci beaucoup.
We hope you continue enjoying your experience with our service, and please don't hesitate to reach out with any future questions. We're always here to help :)
Kind regards
Mona
BetweenBox Team
Easy to use but felt lots of hidden…
Easy to use but felt lots of hidden information and works out expensive it ended up costing me in postage the same cost of the shoes. Quick delivery
12 sierpnia 2024
Odpowiedź od BetweenBox
Dear Mary,
Thank you so much for sharing your experience with us and highlighting the ease of use and quick delivery. We’re glad to hear that those aspects worked well for you!
I have shared your comments with our CEO and Personal Shopper Manager, and we have discussed them at length to ensure our company maintains its high standards.
On behalf of myself and the entire BetweenBox team, we take customer reviews very seriously. We’re deeply sorry to hear that you felt the shipping costs were higher than expected.
It seems there may have been some confusion. I understand your frustration, so please allow me to explain: when we order an item from the Boutique, the boutique adds the item price along with the internal shipping cost from the boutique to our warehouses. The exact shipping cost does not appear until the payment process, as we pay this cost in advance on your behalf.
It’s important to note that internal shipping charges vary from one boutique to another. We cap this cost at €10 as a maximum, even though internal shipping may exceed that amount in some boutiques. This policy is clearly mentioned on our website and the Personal Shopper service page.
Additionally, the internal shipping charges are included in your international shipping invoice.
At BetweenBox, credibility, transparency, and trust are the cornerstones of everything we do. This trust begins with transparency. With clear pricing and detailed communication, we are committed to being upfront with our customers at every step. When issues arise, we approach each situation with an open heart, listening to your concerns and doing everything possible to find a fair resolution. Your satisfaction isn’t just a goal; it’s our driving mission, and we continually strive to exceed your expectations with honesty and care.
Thank you again for your patience and for allowing us to address your concerns, Mary. We’re here for you every step of the way and truly value your feedback. If there’s anything we can assist you with or clarify in the future, please don’t hesitate to reach out. We wish you a wonderful day ahead!
E-mail: bonjour@betweenbox.com
Phone: +33 9 53 76 35 10
Best regards,
Mona
BetweenBox Team
Happy customer
I have been using Betweenbox for nearly a year.I was initially worried to use a company I haven’t used before especially because of the amount of parcels I was expecting. However I have nothing but good things to say about them they have exceeded my expectations. I have at least 30 items shipped to London weekly and everything has been running smoothly from day 1. They are quick to respond and always keep updated. I highly recommended using Between box if you are thinking about it.
19 sierpnia 2024
Opinia niezależna
Odpowiedź od BetweenBox
Bonjour,
Thank you so much for your kind words and for taking the time to share your experience with BetweenBox. We understand that trusting a new company can be daunting, especially with the volume of parcels you handle. It's truly rewarding to hear that we've not only met but exceeded your expectations over the past year.
Your continued trust and satisfaction mean a lot for us. At Betweenbox, we put safety and quality first to ensure every shipment is handled with care, and speed is second, to get your items as quickly and efficiently as possible, providing top-notch customer service is our passion, so it's wonderful to know that these efforts are appreciated.
Once again, Merci beaucoup for your support and for trusting us with your shipments to London as a loyal customer. We look forward to continuing this incredible journey together :)
Best regards,
Mona
BetweenBox Team
Great job
Great job! Thank you so much! Everything very fast, helpfull, very attentive to their clients :))) I like this company very much!
12 sierpnia 2024
Opinia niezależna
Odpowiedź od BetweenBox
Merci beaucoup Anastasia for your glowing review! We're thrilled to hear that you had a great experience with BetweenBox. It's wonderful to know that our efforts are making a difference. We strive to provide a high-quality service. Your feedback motivates us to keep delivering the best. Happy to see you again using our service.
Odpowiedź od BetweenBox
Merci Luke for taking the time to share your great experience. We're thrilled that our quick shipping and customer support met your expectations. We look forward to serving you again soon.
Thank you for choosing betweenbox
You'll get your package, and that's about it
Twice goods arrived broken due to haphazard consolidation. The first time, I received an adequate compensation but was told that no further guarantee would be provided on any of my packages in the future. The packaging is often inadequate, either because they don't care or lack packing materials. This may or may not be a problem depending on what you're sending.
The weight of the incoming packages used to be registered so that you could check what you're paying for but what's registered was often not the real weight but the quoted weight that would be on the label. Likewise for the packages sent. Once I was overcharged for wrong weight of the consolidated package, which I only caught by chance.
All incoming packages are opened (which may be a problem for some) and made photos of, which is presented as a service for you but is probably mainly a way to check nothing prohibited is sent: later on I would only get photos of some of them.
When I picked an option to "discard original shipping boxes" (which seems a logical option to save on space if they're already unpacked anyway), they also discarded the items' original packaging, even if it saved no extra space left the bare items bump around in the consolidated package.
When I put in a different delivery address while having the package sent, this was on one occassion ignored and the package was still sent to the address that's set as main in my account.
Questions which bring little extra value to their business, such as when I was not certain whether a package has arrived (sometimes photos are made, sometimes not, sometimes deliveries are signed in the system under one line as two packages) or when it wasn't clear to me whether a specific package could be consolidated with others or not, were ignored and left unanswered, in the latter case arguably because they already received my money, so why bother.
The service apparently charges low fees of their own and then exorbitant shipping prices (about three times the charge you'd pay if you sent with the courier on your own), which I'd consider shady marketing. That said, you can calculate the shipping price beforehand on their site, quoted without tax. It has happened, however, that they decided that a package was oversized (which yes, is mentioned as a possibility on the website) and I had to (without prior notice) pay for two packages instead (of course, also twice the consolidation charge, altough the other shipment was only one package), despite the fact the shipping calculator on the site can give you a price for packages twice the imaginable consolidated size/weight and more. It might have been the best option to send them separate, which I doubt, or else they were lazy to deal with it and/or lacking in appropriately-sized packing materials, and there's no way to check.
Nothing ever got lost and all packages reached me, but that's about it. The way the prices are handled and the level of the rest of the service was a necessary evil as long as there wasn't be a competitive reshipping service which can, at the moment, provide a similar level of reliability at one third of Betweenbox's price. So thankfully, I was able to switch.
EDIT:
If what you're saying is that I am a reshipping company and I sent tens of car parts through you to another European country several times so that I could then write this review, I guess that speaks for itself. I think it's fair to mention the price comparison as part of my experience with you, as for you to charge as much as you want. In time, others may turn out to be worse than you, but that changes nothing about your current "quality".
As for the oversized package, what you say about informing me when I had it sent is true. I don't take any issue with it anywhere in my review. It's also possible that no consolidation fee (which was a small part of the whole payment anyway) was charged on the second "oversized" shipment. I believe it was because it made me slightly unhappy to see it there while paying but I may remember wrong and you don't archive any invoices to check later. This changes little about my whole experience.
99 % of my items were new, unused car parts in original packaging. With some, the packaging was lightly dusty or dirty from storage but your suggestion that makes it sound as if I sent used engine parts leaking grease is a lie. The things that got broken, if that has anything to do with it, were new plastic mouldings. You did not choose to secure them well enough while repacking. Many items arrived okay but you repeatedly only used air cushion filling to save time, effort and maybe storage space, which left the items bump in the packages.
I described how you reacted to these issues, which I think was fair, just not "quality". I described my experience as accurately as possible. Your emotional reply is your image.
17 lipca 2024
Odpowiedź od BetweenBox
We are surprised that you never tried to contact our customer service to explain your issue with your last shipment and following your review on trustpilote, we tried to contact you by phone and email but you never answered.
Your suggestion that makes it sound as we didn't try to find a solution to your issue, knowing that you didn't even try to contact us previously.
Our customer service is there to help and support our customers at every step of their shipments and always tries to live up to our customers expectations.
Your free expertise (like a professional reshipping company) seems to have another interest than giving an opinion.
You did not mention in your review the other competing company that you suggest to use because you know that in this case trustpilot will delete your review (and as if by magic, you only have one review on trustpilot and it concerns BetweenBox).
We informed you by email sent on Wednesday, July 17, 11:30 that your package contained (Oversized auto part in poor condition) that could not be consolidated with other items and had to be shipped separately. In addition, we never asked you to pay the consolidation fee for the second package (you seem to confuse consolidation fee with shipping fee).
All your items are used auto parts in poor condition (and we did our best to consolidate them, even though they're covered in oil and dust)
Now we have made the conscious choice not to enter into your unfair competition game and wish to focus on taking care of our customers and continuing to offer a high quality reshipping service.
Odpowiedź od BetweenBox
Merci beaucoup Julie, for sharing your amazing experience with BetweenBox! Your recommendation really means a lot to us, and we truly appreciate your trust. If you need any future assistance, don't hesitate to contact our customer service. Hope to see you again using our service.
Odpowiedź od BetweenBox
Merci beaucoup Björn.
Your words "Fast service" and "everything worked as promised" mean a lot for us.
big thanks for trusting us with your needs – we can't wait to amaze you again soon.
Service has become really slow
4 lipca 2024
Odpowiedź od BetweenBox
thank you so much, John. We appreciate your wonderful comments. Our team works hard to provide efficient and reliable services, and it's always rewarding to hear positive feedback from satisfied customers like you.
Merci for choosing us for your shipping needs.
Excellent service
25 czerwca 2024
Odpowiedź od BetweenBox
Nothing makes us happier than hearing from our satisfied clients.
Big thanks Nicholas for trusting us.If you have reship forwarding service from France and Europe , please call us anytime. We’d be happy to help you.We are always at your service.
Merci for choosing BetweenBox :)
Very poor and dismissive customer…
Very poor and dismissive customer service, sorry to have spent time talking to them.
23 listopada 2023
professional, reliable and effective
This company is so professional, reliable and helpful. They always answer quick and help me with my packages. Shipping is fast 💖 MERCIIII
9 października 2023
Opinia niezależna
Satisfied 2nd time customer
Second time using the service and very satisfied both times. Turnaround time was quick and the items were very nicely packed. Would use again.
31 lipca 2023
Easy process, Responsive Team
The process was very easy and the team was very responsive. Received my package (fragile item) in perfect condition. I will definitely use Betweenbox again.
10 lipca 2023
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