Better - Woolwich Waves Recenzje 

147
•
Wynik TrustScore: 3.5 na 5

3,7

Woolwich New Road 49, SE18 London, England, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Second time visiting the leisure pool with kids. First time in June when the kids had a fantastic time and the water was ideal temperature.However extremely disappointed this weekend .The water was c... Zobacz więcej

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Oceniono na 5 z 5

Nice app. Reasonable price for membership. So far satisfied with the facilities. My centre has a swimming pool and it’s clean and tidy. Haven’t been engaged with staffs but they seems nice.

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Oceniono na 5 z 5

Super easy to book and arrange online. The staff were amazing and so well prepared for the softplay birthday party. I did not have to do anything- kids enjoyed the food and party. Great range of menu... Zobacz więcej

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Oceniono na 3 z 5

I use my membership mostly for swimming. It's kept quite clean, the staff are friendly and at the times I use it doesn't get too crowded. But I think it's designed poorly, there's not enough s... Zobacz więcej

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Informacje dotyczące firmy

  1. Centrum rozrywki
  2. również w kategorii:
  3. Basen zewnętrzny
  4. Biblioteka
  5. Klub fitness
  6. Kryty basen
  7. Siłownia

Napisane przez firmę

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Dane kontaktowe

  • Woolwich New Road 49, SE18, London, England, Zjednoczone Królestwo

3,7

Średnia

Wynik TrustScore: 3.5 na 5

147 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,7

Wszystkie recenzje

(147)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5422

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Oceniono na 1 z 5

The club is really nice and the staff…

The club is really nice and the staff are great. However, I fix very difficult to book yoga and Pilates classes. It is just a few and are always full.
They should put more yoga classes and different styles of yoga.

9 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hello Iris,

Thank you for your comments and feedback.

Kind regards

Oceniono na 4 z 5

The swimming pools are very superb and…

The swimming pools are very superb and and nice. The changing rooms and all other facilities are excellent

5 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hello 

Thank you for your 4-Star review and your comments and feedback.

We are happy to know that you are enjoying the facilities at the Woolwich Waves.

Kind regards.

Oceniono na 1 z 5
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Odpowiedź od Better - Woolwich Waves

Hello Chris,

Thank you for providing your feedback.

We regret that your experience at Woolwich Waves did not meet your expectations.

We trust that your next visit will be more satisfactory.

Kind regards

Oceniono na 2 z 5

Inside nice place but family fun place…

Inside nice place but family fun place changing rooms is cold as outside water too is to cold not recommend.old one was much better .

8 lutego 2026
Opinia niezależna
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Odpowiedź od Better - Woolwich Waves

Hello Renaldas,

Thank you for your comments and feedback.

I have passed on your comments to the centre manager to review.

Kind regards

Oceniono na 1 z 5

Rude and disrespectful

Unfortunately, my experience with Jamal, who wears orange glasses, at Woolwich Waves was negative. He came across as rude and unprofessional, and I felt disrespected during the interaction—something I have never experienced before. I hope management addresses this so future customers can have a better experience.

8 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hello Lan,

Thank you for your comments and feedback,

I am sorry to learn that your experience at Woolwich Waves , did not meet up to your expectations.

I have passed on your comments to the centre manager to review.

Kind regards

Oceniono na 3 z 5

Review of Woolwich Waves- small, couldn’t access bigger pool

Review of Woolwich Waves

We paid £26.45 for two adults and one child and visited on a Saturday in January for the 12:30–2:00pm session. Overall, it was a fun visit, especially for younger children, but there are a few things to be aware of.

The slides are in a separate section from the main pool, which can feel a bit small when it’s busy. We queued around 10–15 minutes for the slides, which was manageable but something to factor in at peak times. I would have liked access to the larger public swimming pool as part of the session.

The water felt a bit cooler than we’re used to, although it was still fine for a short visit. On the plus side, there are lots of lockers and plenty of changing space, and there were lots of staff around, which was reassuring.

The standout feature is the play area — it’s really good for 2–4 year olds who can’t swim, and our child had a great time there. While we enjoyed the visit, we might wait a while before coming back, mainly due to the crowds and limited space around the slides.

7 lutego 2026
Opinia niezależna
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Odpowiedź od Better - Woolwich Waves

Hello Customer,

Thank you for providing your detailed comments and feedback.

We are pleased to learn that you appreciated certain aspects of the new centre.

Please be assured that we have noted your feedback and will communicate it to the centre, as it will assist us in making improvements.

Kind regards

Oceniono na 1 z 5

I have recently visited the Woolwich…

I have recently visited the Woolwich Waves having a monthly membership. I have booked for the swimming and took my daughter to swim with me by purchasing the junior swim fee but they told me She is not allowed to swim with me. To do swim together I have to purchase separate fee so it's really disappointment. So what the point having membership. this reason i don't like to refer this branch to have a membership.

25 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hello Tilak,

Thank you for taking the time to share your experience at Woolwich Waves.

We regret that your visit to the centre was not satisfactory due to an incorrect booking.

We trust that your next visit will be more pleasant.

Oceniono na 5 z 5

Would like to express my gratitude for the staff and the entire team for the incredible hospitality and work done at the venue.

The standard of service and how they assist and attend to people is worth commendation. I watched closely how they help and support people and I am grateful for that.

5 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Thank you very much for your feedback, Obiorah. 

We are very happy that our staff's efforts to ensure each of our customers has a great experience are noticed and greatly appreciated.

Kind Regards

Oceniono na 5 z 5

Very friendly security guard.

Very friendly security guard.

1 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hi NenA

Thank you for your review. 

We are very pleased to see that the security guard at Woolwich Waves is creating a friendly atmosphere.

We will pass your feedback on!

Kind Regards

Amir

Oceniono na 5 z 5

Excellent

Because, the area it's clean and good area, good equipments.

28 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hi Faysal 

Thank you for your review. 

It is great to see that you are enjoying your experience at the new Woolwich Waves, and we hope you reach your health and fitness goals with us!

Kind Regards

Amir

Oceniono na 5 z 5

Good environment

Good environment.
I wish to recommend my brother.

10 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Thank you for sharing your feedback with us, Francis,

We are happy to hear you have enjoied your visit at Woolwich Waves!

Kind Regards

Oceniono na 5 z 5

Clean environment

Clean environment, friendly and helpful staff. Various day time fitness sessions.

4 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hi Linda, 

Thank you! 

We’re glad you enjoyed the welcoming atmosphere and the range of activities.

We hope to see you soon again!

Kind regards 
Azaria - Customer Service Advisor

Oceniono na 5 z 5

Great new sports centre with lots of…

Great new sports centre with lots of facilities.
Happy with a smooth transfer of the kids swimming class from the old center.
The only thing is the new kids pool seems to be a bit too cold, so wondering if the temperature can be adjusted

14 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hi Nikolay, 

Thank you for taking the time to leave your feedback. 

We’re delighted to hear that you’re enjoying the new centre and that the transfer of the kids’ swimming class went smoothly. 

We really appreciate your comments about the kids’ pool temperature and will pass this on to our team to see if any adjustments can be made. 

Your feedback helps us continue to improve, and we hope you and your family continue to enjoy all the facilities we have to offer.

Kind regards 
Azaria - Customer Service Advisor

Oceniono na 1 z 5

The new WOOLWICH WAVES SPA EXPERIENCE…

The new WOOLWICH WAVES SPA EXPERIENCE IS A TOTAL SCAM IN COMPARISON TO OTHER BRANCHES WITH SPA EXPERIENCES SUCH AS WALTHAM FOREST. They have towel robe bag facility for spa members the sauna is larger the steam room is larger and actually functions. THE GYM LAYOUT IS AWFUL AS IT NEEDS TO BE SEPARATED BY WEIGHTS ON ONE FLOOR AND CARDIO/machines on the other.

4 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hello S,

Thank you for your comments and feedback.

We regret to hear that your experience at The Woolwich Waves did not meet your expectations.

Please be informed that I have forwarded your remarks to the centre manager for further review.

Your feedback is valuable to us and assists in our efforts to improve.

Kind regards

Oceniono na 5 z 5

Respectful staff (Danielle) during my…

Respectful staff (Danielle) during my induction @ Woolwich Waves.

She was friendly, showed me around equipments and demonstrated.

30 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hello Doma,

Thank you for your fantastic review!



We are so delighted to hear that our Customer Service Team/Fitness instructor were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Oceniono na 5 z 5

I absolutely love the new center

I absolutely love the new center, it’s a maze to navigate at the minute but I am sure eventually I will be able to find my way around, I love that you have individual changing rooms and lockers, you have to put in a pound for the locker but you get the money back once you are done using it.
The other areas I like is the cafe at the front it’s so relaxing and the seatings are superb absolutely fantastic experience, there is much more to explore because I could see a soft play area upstairs also haven’t been around to the water slide area as yet but all in all I would give it a 10 out of 10

4 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hi Marcia,

Thank you so much for such a lovely review! 

We’re really glad to hear you’re enjoying our new Woolwich Waves Centre, and making the most of everything it has to offer.

You’re not alone in finding it a bit of a maze at first, it definitely gets easier with each visit!

We’re pleased you like the layout of our individual changing rooms and lockers, and it’s great to hear such positive feedback about the café and seating area too.

There’s plenty more to discover, as you’ve spotted, and we hope you enjoy the soft play and water slide areas when you get the chance to try them out. 

Feel free to also book a Centre Tour with one of our team members.

Thank you again for your kind words, and see you soon!

Warm Regards,

Kaisha

Oceniono na 3 z 5

Lockers and showers

I’m disappointed on how we can’t leave our lockers overnight when we’re paying for the membership, it’s just that now I would have to carry everything with me, meaning I feel less motivated to go whenever I don’t have the equipments with me. Not only that, but showers too, they’re very weak pressure.

4 lutego 2026
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Odpowiedź od Better - Woolwich Waves

Hi ..

Thank you for your review. 

To ensure a safe and secure environment, we empty our lockers overnight. Our lockers are available for storing belongings safely during your visit.

We also appreciate your feedback regarding the showers, and we will pass this on. 

Kind Regards

Amir

Oceniono na 2 z 5

exorbitantly priced sauna

Amazing building with exceptional staff.

The spa experience is ridiculously expensive and out of touch. 120 minutes is far too long and not in sync with medical guidance recommending 20-40 minutes for most people.

GLL need to do better

30 stycznia 2026
Opinia niezależna
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Odpowiedź od Better - Woolwich Waves

Hello Lee,

Thank you for your comments and feedback.

I have passed on your comments to the centre manager to review.

Kind regards

Oceniono na 5 z 5

A healthier lifestyle

I got a referral from my doctor to join better at a reduced rate due to health issues. They got back to me straight away offering me an appointment to find out all my needs and history so they could assess them and make a health plan for me to follow. At the same time I was given an introduction appointment to show me around the waves centre. They gave me tips to better my diet and gave me a programme to follow and showed me how to use all the gym equipment correctly and how to adjust the equipment to my specific needs. The employees were very helpful, polite and covered everything I needed to know. They will now monitor my progress throughout the programme with monthly checks and update the programme to reach my goals. Very happy with the service I’ve been given.

27 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hi John,

Thank you so much for your wonderful review!

We’re delighted to hear that the team at Woolwich Waves has provided such a thorough and supportive introduction.

It's great that they prioritised assessing your needs and creating a personalised health plan to guide you on diet and equipment use. 

We're thrilled to know that our staff made you feel supported and confident, and that the ongoing monitoring will help you reach your goals. 

Warm Regards,

Kaisha

Oceniono na 3 z 5

A Curate's Egg

The yoga class was excellent. The induction to the gym was poor. There were no instructions about where to go. I wandered around the gym and found a member of staff who briefly showed me around, but didn't help me find the machines I needed. It cost a lot for a 5 minute introduction.

16 stycznia 2026
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Odpowiedź od Better - Woolwich Waves

Hello Patrick,

Thanks for sharing your feedback with us.

I'm sorry to hear that the gym induction didn’t meet your expectations.

I've passed your comments on to the centre manager to look into.

Kind regards

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