Krystal enjoyed every moment of her swimming lesson she wish every day was Monday the staff are lovely very helpful
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Lokalizacja
Zmień lokalizacjęLatimer Rd, SW19 1EW Wimbledon, GB
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Our newborn went to have his first swim. I had messed up my booking but the staff there were really helpful in accommodating us despite there being little scope to book on the system. Dennis especiall... Zobacz więcej
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Fantastic facilities, super friendly staff. My rating is due to the fact that I wasn't able to attend my baby's classes. My husband took my daughter to class, but I couldn't see her because the design... Zobacz więcej
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I joined the Wimbledon Leisure Centre 9 days ago, my main priority was to partake in aqua aerobics. I was put on the waitlist 8am last Thursday (16 July) for aqua aerobics to be held tomorrow (23 J... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
Latimer Rd, SW19 1EW, Wimbledon, Zjednoczone Królestwo
4,1
Dobra
85 recenzji
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Great local leisure centre
Great local leisure centre , friendly staff!
Online Bookings via App
25 listopada 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Elaine
Thank you for your review,
It is great to see that you are having an all-around good experience with us, enjoying the facilities and meeting the staff at Wimbledon Leisure Centre and Spa!
We hope your experience continues, and thank you for choosing Better!
Kind Regards
Amir
The swim teachers put my son in the…
The swim teachers put my son in the wrong category more then once. Staff do not listen to the school or the parents and staff refused to give my son a swim hat. The water is too cold in the main swimming pool.
12 listopada 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello Latoya,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience at Wimbledon Leisure Centre and Spa.
Your concerns regarding your son being placed in the wrong category, the lack of communication from our staff, and the refusal to provide a swim hat are very concerning and not reflective of the standards we aim to uphold.
We also appreciate you bringing the issue of water temperature to our attention. We will review this with our operations team to ensure the pool meets the appropriate comfort and safety levels.
Please be assured that we take these matters seriously. We will investigate this further with the local management team and swimming instructors to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope to restore your confidence in our services.
The company could leave the space for…
The company could leave the space for the younger employees as they are super kind and helpful. The oldest stuff arrogant and sometime they don’t provide good customer service. It depence if they had a good day or bad day! The thermal spa needs an update. The jacuzzi some tiles are missing and can be dangerous. Also few times that give me a torn towel.
11 listopada 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Frederico
Thank you for your review.
We apologise for your experience at Wimbledon Leisure Centre and Spa.
Your feedback has been forwarded to the management team for review, and we hope this helps improve your future visits with us.
Kind Regards
Amir
The customer service was excellent and…
The customer service was excellent and the staff were so potent and helpful
19 października 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Kate
Thank you for your review.
We are very pleased to see that the staff at Wimbledon Leisure Centre and Spa have been able to help with your enquiry and are providing excellent customer service.
We will be sure to pass your feedback on!
Kind Regard
Amir
Swim and spa
The spa is not very well maintained, there are a lot of missing tiles on the jacuzzi and it's often been out of action, also there is no option to swim on a Saturday morning however generally ok and more affordable than other options
4 października 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Sasha
Thank you for your review.
It is great to see you are enjoying some of the facilities at the Wimbledon Leisure Centre and Spa, and we appreciate your feedback.
We will pass your review on to the management team at Wimbledon Leisure Centre and Spa.
Kind Regards
Amir
More structure for paid lessons is needed.
My experience at Better Leisure Centre in Wimbledon has not been great so far. I’m taking swimming lessons but there isn’t much guidance or structure. Everyone in the group is at different levels even though we started at the same time, and the instructors tend to focus on those who take up most of their time instead of giving everyone equal attention. It would be much better if the lessons were more organised and each learner got the support they need.
14 października 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello Usaama,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that your experience at Wimbledon Leisure Centre hasn't met your expectations.
We understand how important structure and equal attention are in group swimming lessons, and we regret that this hasn’t been your experience so far.
Your comments about the varying skill levels and uneven instructor focus are very valuable, and we’re actively reviewing how we can improve the consistency and support in our sessions.
Please be assured that we’re committed to providing a positive and inclusive learning environment for all our members.
We’ve shared your feedback with the centre’s management team, and they’ll be looking into ways to enhance lesson structure and ensure every participant receives the guidance they need.
Kind regards
Charged me for a membership when I…
Charged me for a membership when I didn’t have any access to the gym yet, and then wont give me a refund
5 października 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Sophia,
Thank you for your review.
Upon checking your account, we can see that your membership began on the 3rd of October and has been active and available for you to use.
You are able to use your membership whilst you are waiting for us to approve/reject your document.
We can also see that you have emailed us but this has not been picked up yet, so your request has not been rejected.
We have now picked this up and provided you with a full refund, under our 14-day cooling-off policy.
Warm Regards
Hazal
Telephone to customer services 1st Oct & WIMBLEDON STAFF
I phoned customer services today 1st Oct '25 and was pleased with the help I received. All issues resolved speedily and politely. Its also great that there is a membership for customers like myself who want flexibility. Being a carer limits my time and my options and it is really great to have affordable and flexible membership that encourages us to keep healthy & fit.
1 października 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello,
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our customer service team was able to assist you promptly and politely on the 1st of October.
We truly appreciate your kind words about our flexible membership options. It's wonderful to know that they are making a difference for you as a carer. Supporting our community with accessible and affordable fitness opportunities is something we’re passionate about, and your feedback reinforces the importance of that mission.
If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Warm regards,
Fantastic facilities
Fantastic facilities, super friendly staff. My rating is due to the fact that I wasn't able to attend my baby's classes. My husband took my daughter to class, but I couldn't see her because the designated class area doesn't have access to the baby class area. I feel frustrated because I want to be part of my daughter's every moment, but I wasn't allowed to watch, take photos, or film the class later (even though my daughter was alone in class).
2 września 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello Lorrainne,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
I empathize with your frustration regarding your inability to observe your child while swimming. Unfortunately, due to the structure of the center, it is not feasible for you to view your child during their swim sessions.
Please be advised that photography and videography are not permitted within our facility for safety reasons, unless prior permission has been obtained from the center. In such cases, we would need to display notices to inform customers about the filming.
I hope this information is of use. Thank you for your understanding. I wish you a good day.
Kind regards
Aaiasa
The staff are so helpful and friendly.
The staff are so helpful and friendly.
Gym is clean . Overall the gym is clean and tidy. I just started so I haven’t explored the swimming pool yet. As a disabled person I am not discriminated and I have easy access to the facilities.
1 sierpnia 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Prem
Thank you for your review.
We are very pleased to hear you're finding the staff friendly and helpful, and that you're enjoying a clean and accessible environment. It's important to us that everyone feels welcome and supported, so we’re pleased to know you’ve had a positive start.
We hope you enjoy using the rest of the facilities soon, including the pool!
Kind Regards
Amir
5* experience
Had a fantastic thermal spa and facial treatment. The whole experience was relaxing and I was made so welcome by the amazing staff - especially Teesha! I left feeling rejuvenated and with glowing skin! I will definitely be back.
29 lipca 2025
Opinia niezależna
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello Hayley,
Thank you for your comments and Feedback.
I will pass on your comments to the centre.
Warm Regards.
Aline the massage therapist was the…
Aline the massage therapist was the best therapist I have had, she is both relaxing but knows the areas to work. You can tell she is very experienced and exceptional quality. I will be back to see her!
3 lipca 2025
Opinia niezależna
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Laura,
Thanks for your review.
We are so pleased to hear that you enjoy the treatments you have received at Wimbledon Leisure Centre and Spa and look forward to welcoming you back soon!
Warm Regards
Hazal
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Angela
Thank you for your review.
We are very pleased to see that you are impressed with the gym at the Wimbledon Leisure Centre and you have had the opportunity to attend the fitness classes!
We hope you continue to enjoy your experience, and thank you for choosing Better!
Kind Regards
Amir
Teesha made our experience worth it
Me and 2 friends booked a girls spa day online with the thermal spa and some treatments each. When we got to the spa the receptionist told us that 2 of our treatments were to be done at 9am and one person would go to the thermal spa alone which is not what we had planned. She said that the therapists were very busy and we can't have our treatments at the same time and after our treatments we should use the thermal spa which would have just washed all the product off. Unfortunately during my de-stress massage all I could think about was the mess up. After the treatment we then waited in the reception for our friend to have her treatement :( The receptionist recommended that we come back another day to have out thermal spa and out friends could get 1hour with us at a new date. When we returned on our new date we was greeted by the lovely Teesha she was accommodating, kind and very professional and is the reason why I am giving the 4 stars if we hadn't experienced the mess up at the beginning and felt very stressed (which isn't how you should feel as you enter a spa) then it would be 5 stars for the treatments, facilities and the lovley Teesha
21 czerwca 2025
Opinia niezależna
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi,
Thanks for your review.
We are so pleased to hear that you had a great experience at Wimbledon after the original issues and are pleased that Teesha was able to assist you!
Warm Regards
Hazal
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Archie
Thank you for your review.
It's wonderful to see that you're enjoying your experience at the Wimbledon Leisure Centre and Spa, alongside other members and staff. It is also great to see that the price plans seem to work well for you.
We hope you continue to enjoy your time with us, and thank you for choosing Better!
Kind Regards
Amir
Shower cleanliness…
I’ve noticed that the gym’s cleanliness needs serious improvement. The women’s shower and changing rooms are old, poorly maintained, and often have an unpleasant smell. The facilities really need a renovation to meet basic hygiene standards. It’s disappointing, as a clean and fresh environment is essential for members to feel comfortable.
18 czerwca 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hello Asal,
Thank you very much for your feedback and review on Wimbledon Leisure Centre.
We take all our review and feedback very seriously.
We has passed on your comments to the centre.
Kind Regards
There was very good customer service
There was very good customer service the gym has everything you need and there's disinfecting spray which you can use to wipe down equipment and overall everyone has been very welcoming to me being at this gym for the first couple of days.
18 maja 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Anonymous,
Thank you so much for your kind words!
We are delighted to hear that you’ve felt welcomed and appreciated our customer service. Keeping the gym clean and comfortable is very important to us, so we’re glad you noticed the disinfecting spray and equipment care. We’re excited to have you with us and look forward to supporting you on your fitness journey!
Kind regards,
Charmaine
Clean and calm
I normally use Wimbledon better I like it it is very clean and convenient
14 maja 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi Freshta,
Thank you so much for sharing your feedback with us!
We’re thrilled to hear that you find Wimbledon not only clean but also convenient for your needs. It's our priority to create a welcoming environment for all. If there are any specific areas where you think we could enhance your experience further, please don’t hesitate to reach out. We’re always here to help make your time with us even more enjoyable!
Kind regards,
Charmaine
The overall centre welcoming staff …
The overall centre welcoming staff especially Dennis at reception and would highly recommend. The facilities are very good in the gym although im concentrating on cardio work outs
24 kwietnia 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Dear Ray,
Thank you for your kind feedback.
We are delighted to learn that you received a warm welcome from our staff at the Wimbledon Leisure Centre, particularly from Dennis at the reception. It is gratifying to know that you are making good use of our gym facilities and concentrating on your cardio workouts. We appreciate your recommendation and look forward to your continued success with us. Should you require any assistance, please do not hesitate to contact us.
Sincerely,
Charmaine
unsafe
1st swimming class for my children. The instructor who was supposed to decide what level they should end up in was looking after 18 children, including 9 new ones, for the first 5 minutes. It was unsafe and worrying to watch. It was so stressful that, with a couple other parents, we were standing ready to jump into the pool. Of course the grading was done very poorly and my 2 were put in the same class, while they are miles apart in terms of their ability to swim
28 kwietnia 2025
Odpowiedź od Better - Wimbledon Leisure Centre and Spa
Hi,
Thank you for taking the time to share your experience. We’re very sorry to hear that your child's first class with us felt stressful and concerning—your children’s safety and a positive learning environment are our top priorities.
We acknowledge that the initial assessment process did not meet your expectations, and we take your feedback seriously. Managing large groups, especially with new swimmers, should never come at the expense of individual attention or safety. We’re actively reviewing our procedures to ensure better supervision and more accurate level placements moving forward.
Please don’t hesitate to reach out to our team directly—we’d like to reassess your children’s levels and make this right. Your trust is important to us, and we want every family to feel confident and supported in our program.
Kind regards,
Charmaine
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