Great leisure centre! It’s calm, welcoming, and the staff are always friendly and helpful to everyone.
Lokalizacja
Zmień lokalizacjęGrand Felda House, Empier Way, HA9 0EF Wembley, GB
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I have just re- joined after 5years and have been disappointed that the app to book classes is still very slow to access at the witching hour of 10pm to book classes for the following week. Also disa... Zobacz więcej
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Impressed with the hygiene levels however no one has to scan QR code to walk in. I wouldn’t feel safe for my child if random people could enter without any security checks. The receptionist are no... Zobacz więcej
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This summer holidays my dream came true. I finally got membership for a gym and swimming. I really enojy visiting Better each day.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
Grand Felda House, Empier Way, HA9 0EF, Wembley, Zjednoczone Królestwo
3,8
Dobra
65 recenzji
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the gym of the treadmill
the gym of the treadmill, it’s not working and hygiene zero, toilet of the gym, it’s very dirty.
9 stycznia 2025
Odpowiedź od Better - Wembley Leisure Centre
Good Morning Ahmad,
Thank you for taking the time to share your review with us.
We sincerely apologise for the cleanliness issues you experienced at the Wembley Leisure Centre. Maintaining a clean and welcoming environment is a top priority for us, and it’s disheartening to hear that we fell short during your visit. We will be addressing these concerns with our cleaning staff to ensure that they are resolved promptly.
Additionally, we are sorry to learn about the equipment that was out of order. We understand how frustrating this can be, and we appreciate your patience as we work to restore these machines to proper functioning. Our maintenance team is currently assessing the situation to expedite repairs.
Your feedback is invaluable to us, and we are committed to improving the quality of our services. If you have any further comments or suggestions, please feel free to share them.
Thank you again for your understanding.
Best regards,
Charmaine
The price is good
The price is good, all the facilities are easy to use, it's a place where you can forget about problems!
15 stycznia 2025
Odpowiedź od Better - Wembley Leisure Centre
Hi Catlin
Thank you for your review.
It is great to see you are having a good experience at the Wembley Leisure Centre and the price is good for you.
We are also pleased to hear the centre can accommodate you in this way and you can enjoy your workouts and fitness classes problem-free!
Kind Regards
Amir
I'm very happy to recommend wembley…
I'm very happy to recommend wembley leshur centre good kindly service .very helpful staff. Specially ladies safety. Very friendly good staff qnd service. Personally I recomanded for every one wembley leshur centre is good place.
1 czerwca 2024
Opinia niezależna
Odpowiedź od Better - Wembley Leisure Centre
Hi Sharmila,
Thanks for your review.
We are delighted to hear that you would recommend Wembley Leisure Centre and that you feel safe and supported.
Warm Regards
Hazal
Love the cleaningness in the morning
Love the cleaningness in the morning, pool and the saunas.
11 października 2024
Odpowiedź od Better - Wembley Leisure Centre
Good Evening Georgiana,
Thank you for taking the time to share your feedback with us.
We are truly delighted to hear that you are enjoying your membership at the Wembley Leisure Centre. Your satisfaction is our top priority, and it’s heartening to know that you find our facilities well-maintained and consistently clean during your visits.
We continually strive to enhance our offerings, and your insights could help us make the experience even better for all members.
Thank you once again for your positive review, and we look forward to seeing you at the centre soon!
Best regards,
Charmaine
Wembley
Wembley - I’ve joined for the swimming only so can’t say anything about the gym, but the facilities are first class. Very clean changing rooms and pool. Special shout out to Heida at the front desk, very nice guy. I went up to join and he was very helpful, I seen his interactions with the other punters and he was lovely to everyone. Thanks Heida!
28 września 2024
Odpowiedź od Better - Wembley Leisure Centre
Good Afternoon Jamie,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership here at the Wembley Leisure Centre. Your positive feedback regarding Heida's assistance with your online registration is greatly appreciated. We take pride in providing seamless and efficient service to our valued members, and we are thrilled that Heida was able to meet your expectations.
Furthermore, I am pleased to hear that you have found our facilities to be well-maintained and clean. Our team places a high priority on upholding the highest standards of cleanliness and maintenance, and it is truly rewarding to receive acknowledgement of our efforts in this regard.
Once again, thank you for sharing your experience with us. Your feedback is invaluable, and it inspires us to continue delivering exceptional service to all our members.
Warm regards,
Charmaine
My son loved it
20 września 2024
Odpowiedź od Better - Wembley Leisure Centre
Good Evening Parent,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to learn that your child had a wonderful experience during their first swimming lesson at the Wembley Leisure Centre. Their enjoyment and comfort are of utmost importance to us, and we are thrilled to hear that they had a positive and fulfilling experience.
We are committed to providing a safe, nurturing, and enjoyable environment for all our students, and we are grateful for the opportunity to be a part of your child's learning journey.
Once again, thank you for your valuable feedback. We look forward to continuing to support your child's progress and providing exceptional experiences at the Wembley Leisure Centre. If you have any further comments or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
A really supportive environment, including for people with extremely limited capacity.
I encountered involuntary near immobility eleven years ago (the onset of postural hypotension). The effects were progressive until I was bedbound. After a slight improvement two years ago I have been able to gradually increase my mobility again. To find an environment where I can start to reverse the consequences of the past eleven years is incredible and I have so appreciated the consideration of both staff and fellow customers at the centre. To discover I could quietly work within my capacities - not surprisingly my cardiovascular system has deteriorated really badly and is my limiting factor - was a revelation. And my daughter could even drop me off and pick me up at the last session without being blocked in in the access lay-by!
I have really appreciated the window of opportunity in something I would never have dreamed would be appropriate for me, and the consideration that has been shown to me. I am hoping to make the best possible use of the opportunity and think it will make a real difference to my quality of life.
I would like to express my thanks to all who made this possible - including the membership admin who assisted with my membership application, all the staff I have encountered and my fellow customers. It is life changing, thanks to their support.
17 września 2024
Odpowiedź od Better - Wembley Leisure Centre
Good afternoon Elizabeth,
I would like to express our sincere appreciation for taking the time to share your feedback with us.
We are thrilled to learn that you are thoroughly enjoying your membership at the Wembley Leisure Centre. Our goal is to create a welcoming and inclusive environment for individuals of all ages and skill levels, so it brings us great joy to hear that the activities at the leisure centre are aiding in your gradual return to mobility.
We hope you continue to enjoy your membership at the Wembley Leisure Centre.
Thank you for being a part of our community.
Kind regards,
Charmaine
Perfect 10
By far I have got an opportunity to visit the gym 4 times in 2 weeks. This is due to my busy and hectic work schedule. So far everything seems perfect, however I will get back to you if I notice anything that needs to be done better. For now it 5 stars
28 sierpnia 2024
Odpowiedź od Better - Wembley Leisure Centre
Hi Praneel,
Thanks for your review.
We are so pleased to hear that you have awarded us with 5 stars and a Perfect 10!
We hope we can maintain this!
Warm Regards
Hazal
I felt the swimming instructor … was…
I felt the swimming instructor … was new as he was been corrected by the other instructor who was teaching other kids ..
31 lipca 2024
Odpowiedź od Better - Wembley Leisure Centre
Hi Jesson,
Thank you for your review.
All our instructors are fully qualified however, every teacher has a different teaching style and by working together the teachers can enhance the way in which they instruct and become well-rounded.
Warm Regards
Hazal
Odpowiedź od Better - Wembley Leisure Centre
Hi Diona
Thank you for rewarding us with a 5 Star review!
We are very happy to you are enjoying your time at our Wembley Leisure Centre.
Your feedback has been passed on to the centre.
Kind Regards
Amir
Swimming pool and 2saunas
Swimming pool and sauna rooms are nice but the pool and the female changing room are sometimes messy. Staff are helpful. I decided to be a member after few visits of one-off payment.
4 kwietnia 2024
Odpowiedź od Better - Wembley Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are very pleased to see you have decided to become a member and you have had the opportunity to meet the centre staff.
Your feedback is appreciated and will be passed on to the centre.
Kind Regards
Amir
Good facility and friendly staff
7 kwietnia 2024
Odpowiedź od Better - Wembley Leisure Centre
Hi Adaugo,
Thank you for your review.
We are so happy to hear you are enjoying Wembley Leisure Centre!
Warm Regards
Hazal
Small weights section
Unnecessarily big cardio area which is under-utilised. And too small a weights area which is always crowded.
5 kwietnia 2024
Odpowiedź od Better - Wembley Leisure Centre
Dear Jean,
I hope this message finds you well. I wanted to take a moment to express my gratitude for taking the time to share your feedback with us regarding your recent visit to the Wembley Leisure Centre.
I am sorry to hear that you were not fully satisfied with your experience at the centre, particularly with regards to the free weights area being too small to accommodate your workout needs. We understand that having the right facilities and equipment is essential to make the most out of one's fitness routine, and we apologize for any inconvenience this may have caused you.
Please know that we take all feedback seriously and are constantly working to improve our services and facilities. Your input will be shared with the team at the Wembley Leisure Centre to ensure that we can provide the best possible experience for all our customers.
Thank you once again for your valuable feedback. If you have any further questions or concerns, please do not hesitate to let us know.
Best regards,
Charmaine
Great⭐️⭐️⭐️⭐️⭐️
11 kwietnia 2024
Odpowiedź od Better - Wembley Leisure Centre
Dear Costica,
I hope this message finds you well. I wanted to take a moment to express our sincerest appreciation for your recent review of the Wembley Leisure Centre. Your feedback means a lot to us and we are grateful for the time you took to share your thoughts.
We are thrilled to hear that you are having a positive experience at our facility and that you are enjoying your membership. Our team strives to create a welcoming and comfortable environment for all of our members, and it is wonderful to hear that we are succeeding in our efforts.
Please don't hesitate to reach out if there is anything we can do to enhance your experience even further. We value your continued support and look forward to seeing you at the Wembley Leisure Centre soon.
Best regards,
Charmaine
SCAM AND A WASTE OF MONEY, impossible to book a fitness class
I spent £50 to join my local centre to do weekly pilates classes... throughout THE WHOLE 2 MONTHS IT WAS IMPOSSIBLE TO BOOK A SINGLE class even though (!!) I tried a week ahead (!!!) logging in at 1 am or 3 am whenever I get a note that 'there was place available' - it is virtually impossible to book a pilates class. Then, after a month, I had to cancel my membership because of the above and guess what? They charge you £50 - one month fee to leave only to once again not be able to book A SINGLE PILATES CLASS IN 2 MONTHS. £100 FOR NOTHING, absolutely abysmal, it is a scam and I am thinking of reporting them to get at least 50 % back .it is a scam. a lie, stealing money under the pretence of having fitness classes. IMPOSSIBLE TO BOOK THEM. SHAMEFUL, IN 2024 WITH COST OF LIVING CRISIS THESE PEOPLE GET AWAY WITH STEALING FROM PEOPLE...ABSOLUTELY SHAMEFUL AND DISHONEST
14 lutego 2024
Opinia niezależna
Odpowiedź od Better - Wembley Leisure Centre
Hi Maria,
Thank you for your review.
We do not sell fitness class memberships so your membership would usually give you access to gym, swimming and fitness classes. Therefore if you are unable to book into a class there are other activities you can attend.
All exercise classes are released at 10pm, 7 days in advance for members and 5 days for non-members. These are bookable on a first-come-first serve basis and whilst some classes may fill up more than others, we recommend members put themselves on the waiting list if a class is full as a lot of customers do cancel as the class gets closer and then spaces will be released for other customers to book.
We do not charge a cancellation fee on memberships so I can only surmise that you cancelled less than 20 days before your next Direct Debit was due which is why you would have been charged another months fee. You are able to use your membership during this period.
Thank you for providing this feedback.
Warm Regards
Hazal
Staff is cooperative and professional
9 stycznia 2024
Odpowiedź od Better - Wembley Leisure Centre
Good Morning Muhammad,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Wembley leisure centre and the staff are friendly and welcoming. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Good facilities and friendly staff
Good facilities and friendly staff. Easy accessibility
9 stycznia 2024
Odpowiedź od Better - Wembley Leisure Centre
Hi
This is wonderful to see,
We are glad to see you are finding the facilities at our centre good and easy to access, alongside the friendly staff.
We hope you continue to enjoy your time with Better.
Thank you for your review
Regards
Amir
I really like theaqua aerobic but is…
I really like theaqua aerobic but is juts once a week in the morning, it should be more slots for evening.
2 stycznia 2024
Odpowiedź od Better - Wembley Leisure Centre
Good Morning Karo,
Thank you for your review.
We very happy to hear that you are enjoying the Aqua Aerobics class which you attend at the Wembley leisure centre. We are sorry to hear that this class only occurs once per week. I will forward your feedback onto the centre manager so he can see if they can arrange for more Aqua Aerobic classes to be put on during the week. We hope you can continue to enjoy your Aqua Aerobic classes and other great activities available at the centre.
Kind regards,
Charmaine
Opening hours and timetable
Overall it is great being there, most of the staff is admirable but the issue is only with its opening hours because in this era everyone is busy some may have spare time mid night or day time anyway but the gym timings are certain and limited access it should be 24/7 and the amenities like swimming pool, sauna and steam bath is available for adults for only a short period of time so it makes the site rushy and exclude all those who can't manage their time accordingly as well. So, the timings for these amenities should be increased.
14 listopada 2023
Odpowiedź od Better - Wembley Leisure Centre
Hi Ameer,
Thank you for your review.
We are happy to hear you are enjoying Wembley Leisure Centre and appreciate your feedback about the opening times.
Warm Regards
Hazal
Excellent gym and facilities
Excellent gym and facilities, and all the staff very friendly and helpful. I sent an email as I had a question to ask and within 10 minutes I received a reply and my question was resolved. Thank you .
7 listopada 2023
Opinia niezależna
Odpowiedź od Better - Wembley Leisure Centre
Good Morning Tracy,
Thank you for your review.
We are very happy to hear that you are enjoying the Wembley leisure centre and the excellent facilities they have available at this centre. We are also delighted to hear that the staff have been friendly and professional each time you attend the centre. We hope you continue to enjoy the Wembley leisure centre and we will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
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