It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The pla... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęGriffin Street, SE8 4RJ London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice gu... Zobacz więcej
Reakcja na opinię
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowle... Zobacz więcej
Reakcja na opinię
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Centrum rozrywki
- również w kategorii:
- Basen zewnętrzny
- Biblioteka
- Klub fitness
- Kryty basen
- Siłownia
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
Griffin Street, SE8 4RJ, London, Zjednoczone Królestwo
3,8
Dobra
118 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The chap who did my gym induction (…
The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice guy.
8 października 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Good morning,
We’re delighted to hear that George made you feel welcome during your gym induction and took the time to understand your goals. It’s great to know that his guidance and clear instructions helped you feel confident using the equipment.
We’ll be sure to pass your kind words on to George. We wish you all the best with your fitness journey and look forward to seeing you at the centre!
Kind regards,
Ellis
Needs a lot more investment
It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The place requires much more regular cleaning. Also as I wear headscarf, having showers in a communal area is not helpful. Please can you add showers in the changing rooms??
13 października 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Good morning,
Thank you for sharing your feedback. It’s great to hear that you enjoy the swimming facilities, sauna and steam room.
We appreciate your comments regarding the gym facilities, changing room maintenance and cleanliness. We also understand your point about shower privacy and how individual showers within the changing rooms would make the facilities more comfortable and accessible for you.
Your feedback is valuable, and we’ll ensure your suggestions are taken into consideration.
Kind regards,
Ellis
Very helpful staff
Customer assistant Jodie was very helpful. Unfortunately I was speaking to her about an annoying IT change to the booking system, which I hope will be resolved. The centre is still a great place to come to the gym and pool.
9 października 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Anne,
Thank you for taking the time to share your review!
We're delighted to hear that Jodie was able to assist you and make a positive impression.
We appreciate your patience regarding the recent booking system changes and understand how frustrating updates can sometimes be.
Your comments have been noted, and we're pleased to know you continue to enjoy using the gym and pool facilities.
Warm Regards,
Azaria
I was very nervous about attending the…
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowledgeable, helping me navigate the centre. The fitness instructors were also very supportive and patient, and they showed they cared about how you use the equipment and do the movements safely. Other gym users were friendly and on different levels of fitness, and I didn't feel intimidated; I felt I could go at my own pace with the support to achieve my personal goals. The only small issue is the exercise bikes in the fitness classes; although functional, they could be improved. Overall, this centre has given me the incentive to keep up with my fitness goals. ;))
7 października 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Ida,
Thank you for your lovely review!
We are happy to hear that you felt welcomed and supported from your very first visit.
The friendly atmosphere throughout the centre has helped you stay motivated, and we are glad that our team and fitness instructors helped you feel comfortable and confident while working towards your goals.
We appreciate your feedback regarding the exercise bikes and will ensure your comments are passed on to the relevant team for consideration.
Thank you again for your kind words, and we wish you every success as you continue your fitness journey.
Warm regards,
Azaria
Ruta's excellent boxfit…
I attended Ruta's excellent boxfit class having been off ill for some months and during the class I had a recurrence of my illness. I would like to compliment the exemplary actions taken by Ruta, Rob and Jodie who attended to me to ensure my wellbeing. Ruta suspended the class and made immediate contact with Rob after checking my initial state. Rob, as manager on duty, took charge of the situation making me feel the reassurance I needed given my incapacity.
I would like to commend the staff for their empathy, attention and support
4 października 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hi there,
Thank you for taking the time to share this wonderful feedback.
We're delighted to hear that Ruta's Boxfit class has played such a positive role in your return to exercise and that you found the support you received during a difficult situation so reassuring.
We'll be sure to share your kind comments with Ruta, Rob, and Jodie. It's particularly encouraging to hear how their professionalism, empathy, and quick actions helped ensure your well-being and provided the support you needed.
Thank you for recognising the team's dedication and care. Feedback like yours means a great deal to our colleagues and is truly appreciated.
Warm Regards,
Hazal
Friendly staff
29 września 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Christine
Thank you for your review.
We are very happy to see that the staff at Wavelengths Leisure Centre are creating a friendly environment. Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
Excellent Swimming Coach, but Facility Upkeep Needs Urgent Attention
e have been coming to Wavelengths for 2 years, and I cannot praise the swimming teacher, Naz, enough. My 6-year-old son started here as a complete beginner and is now swimming like a pro, all thanks to Naz’s fantastic teaching and support.
While the lessons are incredible, the facilities themselves really lack proper maintenance. The general upkeep is just okay, but the shower cubicles near the standard pool definitely need improvement. We have recently noticed black worms on the walls in that area. I hope management addresses this cleanliness issue soon, as the teaching staff deserve a facility that matches their high standards.
28 września 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi there,
Thank you for taking the time to share your feedback.
We're delighted to hear about the positive impact Naz has had on your son's swimming journey. It's wonderful to know that, through Naz's support and encouragement, your son has progressed from a complete beginner to swimming with confidence. We'll be sure to share your kind comments with Naz and the team.
We're sorry, however, to hear about your concerns regarding the facilities and cleanliness of the shower cubicles. The standards you've described are not what we aim to provide, and we understand your disappointment. Your comments regarding the upkeep of the shower area will be shared with the centre management team so that they can be reviewed and addressed appropriately.
Thank you again for your balanced feedback and for recognising the hard work of our teaching staff while bringing these concerns to our attention.
Warm Regards,
Hazal
There are not disposable cups in the…
There are not disposable cups in the jym
It would be a good idea to have some.
22 września 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Aldo,
Thank you for your review!
We appreciate your suggestion about adding disposable cups in our gym space, and we're more than happy to share this with our wider team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
Good facilities and staff but worrying policies.
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebody who works full time. Men should get a reduced rate as a result, or women’s only time should be during the off peak hours to reduce disruption.
18 września 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Good morning Patrick,
Thank you for your feedback,
We're pleased to hear that you find the facilities and staff to be of a good standard.
We understand that the women-only gym and swim sessions can be inconvenient for some members due to the impact on facility availability. These sessions are provided to help make our centres accessible to a wider range of customers, but we appreciate your comments regarding the timing of these sessions and membership value.
Thank you again for taking the time to share your thoughts.
Kind regards,
Ellis
Really fun swimming pool party
We had a brilliant time at my son's Swimming pool party, the managers were very helpful and supportive when we needed to make some adjustments to the booking. And Chris and the rest of the lifeguarding team looked after us really well and helped to make it a really fun experience that I know my son and his friends will remember.
18 września 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Chris,
Thank you for your fantastic review!
We are so delighted to hear that your son's swimming pool party was such a memorable experience and that everyone had a brilliant time here at Wavelengths Leisure Centre!
We pride ourselves on providing excellent customer service, and it's wonderful to hear that our managers were able to support you with your booking adjustments.
We will also be sure to pass on your kind comments to Chris and the rest of the lifeguarding team, who will be delighted to know they helped make the party such a fun and enjoyable occasion.
Thank you for choosing to celebrate with us, and we hope to welcome you back again soon.
Warm Regards,
Azaria
The receptionist was really helpful !
The receptionist ( AMY at WAVELENGTHS SE8 ) was really helpful & friendly , and even “hot spotted” me from her personal phone , as I needed help with my current membership being linked to my app . I wasn’t confident I could do this myself tech wise & she was so helpful & successful in sorting out a complex issue , ie; my bookings in the app , my membership & my eligibility document .
16 września 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Jo,
Thank you for your lovely review!
We're delighted to hear that Amy at Wavelengths was able to support you with your membership and app access.
We understand that resolving technical issues can sometimes feel overwhelming, so it's wonderful to know that her approach made the experience much easier for you.
We'll be sure to pass on your kind words and recognition to her.
Thank you again for taking the time to let us know about your experience.
Warm Regards,
Azaria
I would give a zero star
I would give a zero star, but the option wasn't there.
I booked and paid yesterday online and recieved confirmation for softplay for today for my 2 grandchildren.
I travelled on the bus to Wavelengths leisure centre to be told on arrival that the softplay was closed for a party and should've received an email cancelling the booking. Why take the booking? They knew at the beginning of the week, so the staff on reception told me that there was a party booked!
I had nothing of the sort and had to leave with 2 extremely upset and crying children!
5 września 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hello Karen,
Thank you for taking the time to share your review. We are extremely sorry to hear about what happened and completely understand your frustration.
I am emailing you directly to discuss this with you further.
Kind regards,
Shirley
Always a pleasure to swim there with my…
Always a pleasure to swim there with my 1 year old, the gym is great too with a nice range of equipment to use.
8 sierpnia 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Christopher,
Thank you for your wonderful 5-star review of Wavelengths Leisure Centre.
We're delighted to hear that you always enjoy swimming with your little one and that you're making the most of both the pool and the gym. It's great to know that the range of equipment and facilities is helping to make your visits enjoyable for the whole family.
We really appreciate your kind feedback and look forward to welcoming you both back again soon.
Warm Regards,
Hazal
Facilities are dirty
22 lipca 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Debra,
Thank you for your feedback. We're sorry to hear that you found the facilities at Wavelengths Leisure Centre to be unclean.
Providing a clean, safe, and welcoming environment for our customers is very important to us, and we're disappointed that your experience did not meet expectations. Your comments will be shared with the centre management team so they can review the concerns raised and take any necessary action.
Thank you for bringing this to our attention.
Warm Regards,
Hazal
why has the lane swim timetable gone…
why has the lane swim timetable gone mad you cant have a lane swim that many people and whats happened the tues eve womens swim
rubbish glass mills is much bigger and 12 pep ever 10 minutes not 30
and what about the womens swim on a tuesday night
6 lipca 2026
Opinia niezależna
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Caz,
Thank you for getting in touch and for your feedback.
We’re really sorry to hear your concerns about the current lane swim timetable and the number of swimmers in sessions. We understand how important it is to have a comfortable and manageable environment when you’re using the pool.
Our timetable is reviewed regularly based on demand, staffing and overall usage, but we appreciate that it may not always feel balanced. Your comments about capacity are especially important and will be shared with the team to look into.
Warm Regards,
Hazal
The staff member Jodie was very nice…
The staff member Jodie was very nice and gave us a tour of the facilities. She explained the membership pricing and options and was super helpful.
18 czerwca 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Erik,
Thank you for your kind feedback.
We are delighted to hear that Jodie at Wavelengths provided such a positive experience and took the time to give you a full tour of the facilities.
It is great to know she explained the membership options clearly and was so helpful throughout your visit. We will be sure to pass on your lovely comments to her.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
Needs improvement
I signed my child up for monthly swimming lessons. I was told to arrive at least 10 minutes before the start time, which we did. I assumed we would have been shown around or given an induction. We were pointed in one direction by a member at the front desk; however, we sat there for ages while another swimming session was going on past our start time. I had to ask a member of staff, and she went to get the correct information and then took us to the right class. There was no swimming cap available, and the shower area was full of hair and dirt. I am looking for another swim class with more structure and cleanliness
1 czerwca 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Kameal,
Thank you for your review!
We're sorry to hear that your recent visit to our centre didn't meet your expectations, particularly where you arrived early to attend your child's swim session.
We deeply apologise for not showing you to the correct station, as we appreciate that we've fallen short.
Due to this being during our peak times, our concierge at reception may not have been able to leave their post.
We also value your comments regarding the issues with the cleanliness in our hanging room space and the structure of the swimming lesson.
We're more than happy to share this with the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Hassan
Thank you for your review.
We are very pleased to see that Wavelengths Leisure Centre is in great condition and that the staff have been able to help with your enquiries!
We hope you continue to enjoy the facilities, and please let us know if you have any further questions!
Kind Regards
Amir
Odpowiedź od Better - Wavelengths Leisure Centre
Hi Maili,
Thank you for your lovely review!
We're thrilled that you've received an efficient and helpful service from our team.
It's also amazing to hear that you enjoy the atmosphere we've created with our members, as well as our cleanliness.
We hope to see you again soon!
Warm Regards,
Kaisha
Clean
Clean, friendly environment
All I need it’s available to my schedule
All classes are active & great.
12 maja 2026
Odpowiedź od Better - Wavelengths Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying Wavelengths Leisure Centre!
Warm Regards
Hazal
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.