Good next step on from the Escape Pain programme. The staff at Maindy were helpful in enabling my membership application. The app is relatively easy to use for making bookings, and also a sudden... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęCrown Way, CF14 3AJ Off North Road, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Was made to feel most welcome in my first group session by Gareth and fellow attendees
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The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during... Zobacz więcej
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staff really friendly and helpful and a lovely pool, plus a great range of classes unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather c... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
Crown Way, CF14 3AJ, Off North Road, Zjednoczone Królestwo
4,4
Doskonała
51 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All staff are pleasant and exceedingly helpfulat all times.
All staff are pleasant and exceedingly helpful
20 lutego 2025
Odpowiedź od Better - Maindy Leisure Centre
Good Afternoon Caryl,
Thank you so much for your kind words.
We're thrilled to hear that you had a positive experience with our staff. We strive to provide excellent service, and it’s great to know that our team made a difference. We hope to welcome you back soon!
Kind regards,
Charmaine
Odpowiedź od Better - Maindy Leisure Centre
Hi Joseph,
Thanks for your review.
It is great to hear how amazing the staff are at Maindy!
Warm Regards
Hazal
Freezing conditions at Maindy Leisure Centre
My local centre at Maindy , Cardiff has not had heating since before Christmas. It has become increasingly difficult to take part in a pilates class that involves lying on a freezing floor. Many of us are suffering from cramp as a result. We have tried complaining, but we are still getting the same answers.
i.e. We are waiting for a part to fix the heating system ' and 'we are not allowed to provide heaters'.
I'm sure it was colder in the dance studio last week, than it was outside. Pilates is an exercise that doesn't generate a lot of heat. It's unacceptable.
6 stycznia 2025
Odpowiedź od Better - Maindy Leisure Centre
Hi Lucy,
Thanks for your review.
We are disappointed to hear that your experience has been negatively effect by the heating and have asked the centre to provide the customers with an update on when this will be fixed.
We appreciate your feedback and hope we can get this resolved for you.
Warm Regards
Hazal
Odpowiedź od Better - Maindy Leisure Centre
Hi Nicola,
Thank you for your review.
We are very pleased to see that you are receiving excellent customer service!
We hope this continues and that you enjoy your experience at the Maindy Leisure Centre.
Kind Regards
Amir
Awesome
Love this system, booking classes is so easy.
The app is great too, everything is neat and easy and all in one place. Perfect.
4 września 2024
Odpowiedź od Better - Maindy Leisure Centre
Good Afternoon Jamey,
I wanted to take a moment to express our gratitude for your recent review.
Your feedback brings us great joy, as we are thrilled to hear about your positive experiences with your membership and the amenities offered at Maindy Leisure Centre. It is extremely satisfying to learn that you find our booking system user-friendly and that the centre is consistently well-maintained and clean.
Thank you for being a part of our community.
Warm regards,
Charmaine
Excellent very well maintained swimming…
Excellent very well maintained swimming pool and booking timings.
3 lipca 2024
Odpowiedź od Better - Maindy Leisure Centre
Dear Rayan,
We express our gratitude for your feedback.
We are pleased to learn of your satisfaction with your membership at the Maindy Leisure Centre. It is gratifying to note your compliments regarding the well-maintained facility and the extensive availability offered by the activity timetable. We anticipate that your positive experience will endure.
Kind regards,
Charmaine
Friendly staff, not busy but equipment needs updating.
Staff really friendly, not busy at all for the times that I've been (usually early am pre-7 o'clock). The reason I give 4 stars is that the facilities are a little dated now, so could do with a refresh including gym equipment.
10 maja 2024
Odpowiedź od Better - Maindy Leisure Centre
Hi Sam,
Thanks for your review.
We are so pleased to hear you are enjoying Maindy Leisure Centre and have passed on your feedback about the equipment to the centre.
Warm Regards
Hazal
Maindy centre in Cardiff…
I joined the Better Maindy centre in Cardiff whilst I am here for an extended stay. I have been really impressed by the friendly and helpful customer service and the facilities in general. Great classes and trainers.
18 kwietnia 2024
Odpowiedź od Better - Maindy Leisure Centre
Hi Clare,
Thank you for your review.
We are delighted to hear that you are so impressed by our Customer service and hope you enjoy your membership!
Warm Regards
Hazal
Rejoined after 2yr break with my…
Rejoined after 2yr break with my daughter. Induction was great
4 stycznia 2024
Odpowiedź od Better - Maindy Leisure Centre
Good Evening
Thank you for taking the time to leave a review.
We are very pleased to see you and your daughter are back and enjoying your time with Better.
We hope the induction has prepared you for a great time at our centre.
Kind Regards
Amir
Very unsatisfied
No information to inform induction is needed paid for a month membership and not been able to use it, no email of ID number to log In on app this hasn’t been a good experience at all
25 listopada 2023
Odpowiedź od Better - Maindy Leisure Centre
Hi Amber,
I am so sorry to hear that you have had a bad experience & I have tried to reach you by phone so that we can follow this up
It was easy and had a great service
27 września 2023
Odpowiedź od Better - Maindy Leisure Centre
Good Afternoon Josie,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Maindy leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.