I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację2 The Broadway, N9 0TR London, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Edmonton green london Great Pilates yoga and HITT class this gym has had a great refurbishment think from 70’s reject to 2025 inject all new equipment in the gym fresh and new . Reception staff a... Zobacz więcej
Reakcja na opinię
Everything's good apart from a few things I would like to bring in your attention. I reckon there are plenty of women (particularly Muslim women) especially in a few major parts of North London area (... Zobacz więcej
Reakcja na opinię
As a pensioner, I try before Better in Edmonton, some gyms. Most of them are quite "chaotic", I mean, a lack of management, poor or nil personal support, unclean toilets most of the time, lack of staf... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Centrum rozrywki
- również w kategorii:
- Basen zewnętrzny
- Biblioteka
- Klub fitness
- Kryty basen
- Siłownia
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
2 The Broadway, N9 0TR, London, Zjednoczone Królestwo
4,2
Dobra
48 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Better - Edmonton Leisure Centre
Hi Sylvia
Thank you for your review.
We are delighted to hear that you had a wonderful experience and enjoyed the swim class at the Edmonton Leisure Centre.
We hope to see you at the next class!
Kind Regards
Amir
The aqua aerobic class was very good
The aqua aerobic class was very good, instructor very supportive and helpful
14 października 2026
Odpowiedź od Better - Edmonton Leisure Centre
Good Afternoon,
Thank you for your review!
We're so thrilled that your Aqua Aerobics classes have been very good and that the instructor has been very supportive and helpful during your sessions.
We can't wait to welcome you back!
Warm Regards,
Kaisha
As soon as you enter gym you are…
As soon as you enter gym you are greeted with a smile. The gentleman at the reception was very helpful and very polite.
14 października 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Minaxi,
Thank you for taking the time to share your review about Edmonton Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We truly appreciate your kind words and look forward to welcoming you back to the centre again soon.
Warm Regards,
Azaria
Tidy and clean
My son’s swimming teacher is really good and patient. He is really enjoying the lesson . The facility is very tidy and clean, the staffs are really nice and helpful.
30 września 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Seye,
Thank you for taking the time to share your feedback.
We're delighted to hear that your son is enjoying his swimming lessons and that his teacher has been so patient and supportive. It's wonderful to know that the positive teaching experience is helping him build his confidence in the water.
We're also pleased to hear your kind comments about the cleanliness of the facility and the helpfulness of our staff. We'll be sure to share your feedback with the team at Edmonton Leisure Centre, who will be delighted to know their hard work is making such a positive difference.
Thank you again for your lovely feedback and for choosing Edmonton Leisure Centre.
Warm Regards,
Hazal
Great fun for the kids parties
Great fun for the kids and family spacious and great for parties! We had a great time would defo recommend coming here :)!
23 września 2026
Opinia niezależna
Odpowiedź od Better - Edmonton Leisure Centre
Hi Shan,
Thank you for your lovely review!
We're happy to hear that you and your family had such an enjoyable visit here at Edmonton Leisure Centre.
It's great to know that you found the venue spacious and well suited.
We truly appreciate your recommendation and are so pleased we could help make your day a memorable one.
We look forward to welcoming you back again soon.
Best wishes
Azaria
Great fun for the kids and family…
Great fun for the kids and family spacious and great for parties would recommend.
23 września 2026
Opinia niezależna
Odpowiedź od Better - Edmonton Leisure Centre
Hi Kai
Thank you for your review and recommendation.
We are very pleased to see that you and your family enjoyed the facilities at Edmonton Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
Aqua aerobics descended into chaos tonight – management need to review safety urgently
UPDATE – 18 September 2026
Unfortunately, despite Better’s response below stating that “the necessary steps have been put in place”, today’s Aqua Aerobics class was again extremely disrupted.
During the class, workmen repeatedly walked directly in front of the instructor, the instructor was told to turn the music down, and a group of schoolchildren were screaming at the top of their lungs, making it difficult to hear and concentrate on the class.
This is exactly why I raised my original complaint. There is more than one pool at this centre, and I still do not understand why one hour of Aqua Aerobics cannot be properly protected from avoidable disruption.
Could consideration not be given to scheduling other swimming activities appropriately during this hour, or at the very least putting up clear signage or a temporary barrier/chain so that people do not continually walk across the area directly in front of the instructor?
Better’s response says that steps have been taken to prevent the previous issues occurring again, but it does not explain what those measures actually are. Given what happened again today, I would genuinely like Better to explain what practical changes have been implemented and how Aqua Aerobics sessions will be managed going forward.
I enjoy Aqua Aerobics and want to be able to attend a scheduled class without it repeatedly being disrupted. That is the issue I would like addressed.
2 September 2026
Tonight’s aqua aerobics class was frankly a joke, and by the end of it, a serious safety concern.
Two boys repeatedly disrupted not only our aqua aerobics class but other swimmers using the pool. They were repeatedly coming into the area designated for our class and somersaulting into the pool while the class was taking place. This wasn’t an occasional swimmer accidentally crossing through the class — it was repeated disruptive behaviour in an area where people were exercising.
At least two other swimmers became so fed up with their behaviour that they actually got out of the pool and complained to a lifeguard.
The manager came over on two separate occasions and, at one point, there appeared to be three members of staff involved — yet somehow they were still unable to get these boys to leave the pool. They simply carried on.
Then it became much more serious.
One of the boys somersaulted into the pool and, according to a disabled swimmer, landed on her head. Only after this did management finally manage to remove them.
Why did it have to get to that point?
This gym is open from approximately 6am–10pm Monday to Thursday, yet there are only TWO evening aqua aerobics classes each week — Tuesday and Wednesday — lasting just one hour. Is it really unreasonable to properly protect that one hour so paying members can participate in a scheduled class safely and without people repeatedly entering the designated class area, swimming through it or performing somersaults around participants?
Why can’t the relevant section of the pool be closed to general swimmers during the class? Why can’t the smaller pool be considered for aqua aerobics? Why isn’t there clear signage or a physical boundary stating “Aqua Aerobics Class in Progress – Please Do Not Cross”?
I actually switched from the Tuesday class to Wednesday because of the disruption, only to discover Wednesday is just as bad.
This isn’t about expecting exclusive use of an entire leisure centre. It is about basic organisation, consideration and, after tonight, safety.
When swimmers have already left the pool to complain, staff have been alerted, management have intervened more than once and disruptive behaviour is still allowed to continue in the designated class area until a disabled swimmer says she has been struck on the head, something has gone badly wrong.
Tonight’s incident should trigger a proper review of how these classes are managed and how the safety of aqua aerobics participants, disabled swimmers and other pool users is protected.
Paying members should not have to wait until somebody gets hurt before disruptive behaviour is taken seriously.
2 września 2026
Opinia niezależna
Odpowiedź od Better - Edmonton Leisure Centre
Hi Rej,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response!
[Update]
Hi Rej,
Thank you for your patience.
We can confirm that we've fully investigated the issues you raised about the two members highlighted in your review.
We deeply apologise for the negative impact this had on your session, as we understand that you no longer wish to attend the previous Aqua Aerobics class due to this.
However, we acknowledge that the boys were still highly disruptive during your visit.
Although this was reported on the day, our Duty Manager’s log contains no record of a boy landing on a disabled customer.
Please note that the necessary steps have been put in place to ensure this doesn't occur again, and this was reviewed by our management team.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Staff are helpful
Staff are helpful. Sana and steam area , changing room is very clean
20 sierpnia 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi BM
Thank you for your review.
We are very pleased to see that the staff at Edmonton Leisure Centre have been able to help with your enquiries and that the facilities are very clean!
We hope you continue to enjoy using the facilities, and please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Odpowiedź od Better - Edmonton Leisure Centre
Hi Mohammad
Thank you for your review.
We are very happy to see that you are receiving good customer service from the team, and please let us know if you have any further questions.
Kind Regards
Amir
It is a joy to be a member of the…
It is a joy to be a member of the better experience. My child is enjoying hos swimming lessons. I am grateful.
1 lipca 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Adelaide
Thank you for your review.
We are very pleased to hear that you are enjoying being part of the Better experience and that your child is enjoying their swimming lessons!
Thank you for being part of the community at Edmonton Leisure Centre!
Kind Regards
Amir
Facilities okay but extremely…
Facilities okay but extremely overpriced. Ended up cancelling
22 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi there,
Thank you for taking the time to share your feedback about Edmonton Leisure Centre.
We're pleased to hear that you used the centre, but we're sorry to learn that you felt the pricing did not offer the value you were looking for and that this led to your decision to cancel your membership. We understand that affordability is an important factor when choosing a leisure facility, and we appreciate you sharing your perspective.
Thank you for your comments and for your time as a member.
Warm Regards,
Hazal
I am very new customer but everything…
I am very new customer but everything is perfect for me,I liked gym very much,these days I am busy,but also I am planning to join every class,of course swimming.
Excellent really.
Staff is very helpful,thanks a lot.
20 lipca 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Nermin,
Thank you for your wonderful feedback, Nermin.
We're delighted to hear that you're enjoying your experience with us and that you've been pleased with the gym and the support provided by our team.
Thank you again for your kind words, and we look forward to seeing you at the centre soon.
Warm Regards,
Suheera
Highly recommended
Clean, spacious, modern facilities. Very helpful staff. The facilities are great. Lots of equipment. Water, cleaning wipes, air conditioning, etc. Has everything you need. Gym instructors are extremely knowledgeable and patient.
15 lipca 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Julie,
Thank you so much for your wonderful review!
We're delighted to hear that you are enjoying our clean and modern facilities, as well as the range of equipment and amenities we offer.
It's especially great to know that our team has made such a positive impression, and that you appreciate the knowledge and patience of our fitness instructors.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Great choices of memberships according…
Great choices of memberships according to your availability and your financial pocket also to be welcomed by friendly and helpful staff of all ages and of a good variety in culture
1 czerwca 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Sandra,
Thank you for your fantastic review!
We’re so pleased to hear that you appreciate our range of membership options, which suit the needs of our diverse range of customers.
It’s especially wonderful to know how friendly and welcoming our team have been, and that you appreciate the diversity of backgrounds, ages and cultures within our team.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Odpowiedź od Better - Edmonton Leisure Centre
Hi Hugo
Thank you for your review.
It is great to see that the staff at Edmonton Leisure Centre are creating a friendly atmosphere, and we will be sure to pass your feedback on!
Kind Regards
Amir
The young man who registered me was…
The young man who registered me was polite exceptionally knowledgeable
20 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Sharon
Thank you for your review.
We are very pleased to see that the team at the Edmonton Leisure Centre has been able to assist and provide excellent Customer Service!
We will be sure to pass your feedback on.
Kind Regards
Amir
Excellent customer service
I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed a good knowledge of what is offered, answered my many (and at times annoying) questions. They’ve displayed a high level of empathy and have gone the extra mile. They deserve a raise.
The cleanliness of the soft play and the children’s pool could be improved though.
19 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Edmonton Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Overall experience
Overall experience, having one member of staff at the reception/entrance is not sufficient the staff member managed the customers the best they could ensure to polite and stayed calm. while dealing the customer enquires about swimming classes and attendee having issues/ problems with access, this made the process slow and as your orgisation has strict policy on late attend and charges member £3 for late. Slow service is caused by insufficient staffing that is a operation and planning mistake at best and worse it is poor cost cutting strategy that put pressure on your staff and gives poor service to customers. 2 member of staff at reception is a minimum.
satisfactory overall experience, DO BETTER!!!!! It's in the Name. Better let see it.
15 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Good Afternoon,
Thank you for your review!
We appreciate your feedback regarding the available staff we have present at reception.
We try to space our concierge around the centre in case our members need assistance once navigating the facility or for general queries.
We understand that this issue was raised with the intention of supporting our members with their queries, particularly regarding swimming lessons and penalty fees.
Thank you again for your feedback!
Warm Regards,
Kaisha
Good stuff
Good equiptment and clean gym .also swimming pool is nice and good temperature.
16 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Salman,
Thank you for your lovely review!
We're so happy to hear that you appreciate our facilities and cleanliness in our gym at Edmonton Leisure Centre.
We're also thrilled that you're enjoying our swimming pool space and find it a good temperature.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
First Impression
Very impressed with the Leisure Centre . The staff are friendly , efficient & professional .
7 maja 2026
Odpowiedź od Better - Edmonton Leisure Centre
Hi Elizabeth
Thank you for your review.
It's wonderful to hear that you are pleased with the facilities at the Edmonton Leisure Centre and that you have had the chance to meet the excellent staff at the centre!
Please do not hesitate to reach out if you have any questions, and we hope to see you again soon.
Kind Regards
Amir
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.