Husayn was a privilege to meet from the moment we walked into the dealership. We came to look at a BMW X3 that was advertised on the website. Unfortunately it was sold, Husayn took the time and patien... Zobacz więcej
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the drop off process was smooth. the car was delayed by one day which was inconvenient. staff were friendly pick up was smooth and the gentleman was very helpful even hurrying so that I didn't mi... Zobacz więcej
Ayo was very helpful. MOT had taken over 3hours and I needed to get to a meeting. He very kindly expedited final brake fluid change and clean for me. There is also an area to work from that location... Zobacz więcej
The car was not prepped or checked against the Approved Used Car checklist and the salesman was very blasé about the problem with the satnav. The warning bells should have sounded loudly when it wasn'... Zobacz więcej
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Welcome to Berry Croydon BMW, dedicated to providing exemplary customer service and competitive prices on New and Approved Used BMWs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too.
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- www.berrycroydonbmw.co.uk
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163 recenzji
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I had my front break pads done at berry…
I had my front break pads done at berry BMW Croydon, less then 3 weeks later I herd a noise coming from car as I'm driving I've called them up and booked in they promised that if its something to do whit what they done I would not pay a penny.
I received a call from them later that day saying my back break pads and disc need changing I found that strange as the noise is coming from the front but I believed them and told them to change it the next day I receive a call saying back break pads and disc changed but noise is still there but they still wanted me to pay for there mistake.
I point blanked refused and demanded they fix my car I then had to wait another day and then to be told its fixed and its from the front disc I argued with them on why it was not picked up sooner. It seems to me they wanted to avoid saying it had anything to do with the front pads as they then new I would not have to pay but they still gave me a bill for £300 pounds charging me even thou it was there mistake when asked to speak to a manager I was refused so I just paid the money and went totally unprofessional service something you expect from a side street garage AVOID at all cost.
Update 03/08/2021
Exact same fault is back they have taken my car back in and are completely silenced as to why I paid £300 two weeks ago when the fault is still there I have once again asked to speak to a senior member off staff and was told they are all busy.
I will update this review once this has been resolved.
3 sierpnia 2021
Opinia niezależna
AVOID AVOID AVOID
AVOID AVOID AVOID
Had a really bad experience with a full service on my vehicle, after collecting the car and driving it home the coolant light came on. After inspection (pictures attached) you could see that the technician had forgotten to screw the coolant cap back on after inspection. This caused the coolant to steam and empty completely leaving residue over the engine compartment..
After complaining to BMW Berry of Croydon the response was to apologise for the error and to return the car so they could clean the engine and reimburse me for the coolant I had to add.
This didn't give me confidence in the quality of work carried out during the rest of the £600 plus service. I have requested to speak to someone more senior but to date have had no reply. Would recommend seeking out another dealership to carry out any future works. AVOID AT ALL COSTS.
21 lipca 2021
Opinia niezależna
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