What made our visit a pleasure was the fact we weren’t pounced upon as soon as we entered the store. As a customer there is nothing worse. When Julia did approach us and we told her what we were look... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Generally very impressed with the service recieved in Telford Retail store. It was our first time buying from. The retailer. From the moment we entered the shop, to the moment the bed frame... Zobacz więcej
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Superb delivery service. The guys were beyond superb! Called 40 mins prior to delivery, they were friendly yet professional really nice men. They removed their shoes without me asking, took mattre... Zobacz więcej
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Very helpful staff, made us feal at ease as we tried out quite a few mattresses. Eventually decided on a high quality mattress, post discussion over a coffee from nearby cafe. Awaiting delivery in nex... Zobacz więcej
Informacje dotyczące firmy
O Bensons For Beds - Telford737
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, Zjednoczone Królestwo
- 1952216803
4,8
Doskonała
368 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
What made our visit a pleasure was the…
What made our visit a pleasure was the fact we weren’t pounced upon as soon as we entered the store. As a customer there is nothing worse.
When Julia did approach us and we told her what we were looking for, she was extremely helpful, pleasant and informative and made our selection stress free.
17 lipca 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
We're so pleased to hear that your visit was a pleasure and that you felt comfortable browsing without feeling pressured. It's wonderful that our team member provided such helpful and informative assistance, making your selection stress-free.
Team Bensons
Very helpful and patient service given…
Very helpful and patient service given to my elderly mum who suffers with terrible back pain.
15 lipca 2026
Odpowiedź od Bensons For Beds - Telford737
We're so glad we could provide helpful and patient service for your mum, especially with her back pain. We truly appreciate your kind words.
Very impressed
Generally very impressed with the service recieved in Telford Retail store. It was our first time buying from. The retailer.
From the moment we entered the shop, to the moment the bed frame and mattress was built. We couldnt fault anything.
Very friendly staff, very knowledgable and happy to help. Payment system online easy to use and set payment preferences, and see/amend all details needed.
We bought the Igel NanoTech 3000I. Medium in a double and Orianne ottoman in Oyster colour bedframe.
Very comfortable, amazing night's sleep so far. Perfect for what we wanted and our body/sleep needs as 30+ year old adults with minor back and joint problems.
Bed frame instructions simple to put up and good quality bed frame. Lovely soft touch material.
Delivery team kept me up to date leading up to delivery. Placed the bed in the room of my choice and was so fast unloading off the lorry.
We would definitely recommend.
7 lipca 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
We are absolutely delighted to hear about your exceptional experience with us, from your visit to the Telford Retail store to the delivery and assembly of your new bed frame and mattress. It's wonderful to know that our team provided such friendly and knowledgeable service, and that you're enjoying amazing sleep. Thank you for your high recommendation!
Great service …
A lady called Kerry assisted us with our purchase was really helpful. Even reminded me to use my blue light card saving me money thank you ☺️
17 czerwca 2026
Odpowiedź od Bensons For Beds - Telford737
We're so glad to hear our team provided such helpful assistance and ensured you received the best value. Thank you for sharing your positive experience!
Team Bensons
Very polite and efficient thank you Ian…
Very polite and efficient thank you Ian and Paul who assembled the bed and Julie in the shop was good too
9 czerwca 2026
Odpowiedź od Bensons For Beds - Telford737
We're so pleased our team was polite and efficient. Thank you for your kind feedback!
Team Bensons
The salesman David at Telford made our…
The salesman David at Telford made our experience brilliant. Very informative and allowed us to explore our options without any pushy sales tactics.
3 czerwca 2026
Odpowiedź od Bensons For Beds - Telford737
We're so pleased our team made your experience brilliant, informative, and free of pushy sales tactics. Thank you for your wonderful feedback!
Team Bensons
Good straight-forward service
We already knew what we wanted to purchace, so it was just a matter of cost and availability. The salesmam was helpful and didn't try to force a purchase.
I had already researched the product so was well aware off what I was buying and the salesman didnt try to over-sell it to us. So we were very happyĺ with the whole service provided in store. The discount offered was through the blue light scheme, which I have membership to. So we saved a decent amount of money.
5 czerwca 2026
Odpowiedź od Bensons For Beds - Telford737
We're delighted to hear you had such a positive in-store experience! It's great that our colleague was helpful and that you found exactly what you needed without any pressure. We're also pleased the Blue Light scheme provided a good saving. Thank you for your feedback!
Team Bensons
Excellent Experience!
The whole process was super easy, from ordering and purchasing to delivery and installation. Everyone was very friendly, professional and communicative. I would 100% recommend.
28 maja 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
We're so pleased to hear your entire experience, from ordering to installation, was super easy! It's wonderful that our team was friendly, professional, and communicative. Thank you for your recommendation!
Team Bensons
The store is easy to navigate the staff…
The store is easy to navigate the staff member was excellent
29 maja 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
We're so pleased you found our store easy to navigate and our staff excellent. Thank you!
Team Bensons
This company has got to have one of the…
This company has got to have one of the worst customer services in the country.Dont be fooled on the website " contact us on the number given numerous times any day any time never answered within 30 minutes longest 47 minutes then it rings off.Faulty bed £3.500 not interested fobbed off. Will raise a " ticket " which quote goes in a pot then someone will contact you.(Dont pay cash) once theyve got the money just sit back no urgency.No issues with actual shop just nothing there when there's a problem. IN FACT KERRY & JULIA AT THE TELFORD SHOP HAVE GONE ABOVE AND BEYOND THEIR ROLES AND HOPEFULLY BYPASSING THESE EXCUSES OF CUSTOMER SERVICE BY TAKING THE MISSING PARTS ETC FROM A BED IN STORE AND AS A RESULT WE WILL NOT BE GIVING THE BED BACK DESPITE TRADING STANDARDS INFORMING US WE ARE WELL WITHIN OUR RIGHTS.TAKE NOTE CUSTOMER SERVICES SOMETIMES THINKING OUTSIDE THE BOX AND LISTENING TO CUSTOMERS ON THE ODD OCCASION YOU CAN RETAIN CUSTOM.
WE ARE NOT INTERESTED IN CREATING" TICKETS" AS YOU CALL THEM .
29 maja 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
We’re very sorry to hear about your experience and the frustration this caused — it’s certainly not the level of service we strive to provide. We have since contacted you to put a resolution in place. Your feedback regarding our customer service processes has been noted, and we will take this on board as we continue working to improve our service.
Odpowiedź od Bensons For Beds - Telford737
We're so glad you had a brilliant experience with our customer service. We appreciate your kind words.
Team Bensons
Great Service from first entering the…
Great Service from first entering the store to the follow up emails and the delivery and installation 10/10
23 maja 2026
Odpowiedź od Bensons For Beds - Telford737
We're so glad to hear you had such a positive experience from start to finish. We appreciate your kind words!
Team Bensons
Odpowiedź od Bensons For Beds - Telford737
We're glad to hear about our good communication. Thank you for your positive feedback!
Team Bensons - Jess
First class service
From making the purchase to the delivery I was kept informed and updated on the progress of my order. Every member of the Benson team I came into contact with was a credit to the Organisation.
9 maja 2026
Odpowiedź od Bensons For Beds - Telford737
We're happy to hear you were well-informed about your order's progress. It’s wonderful to know that every team member you encountered reflected positively on our organization. Thank you!
Team Bensons
Prompt attention.
Prompt attention.
We weren’t under pressure to buy. Julia took time with us to help us make the right choice.
7 maja 2026
Odpowiedź od Bensons For Beds - Telford737
We're happy to hear that you received prompt attention and that our team helped you make the right choice without pressure. Thank you for your feedback!
Team Bensons
David was a great sales person
David was a great sales person. Felt really comfortable and supported, just like the mattress he sold to us 😜
6 maja 2026
Odpowiedź od Bensons For Beds - Telford737
We're so happy you felt comfortable and supported during your purchase! It's great to know the salesperson provided excellent service and you love your new mattress.
Team Bensons
The people at the shop explad…
The people at the shop explained everything to use and pointed us to the best bed for us.the service was excellent the delivery men stue and Lee were excellent and explained how to use the mattress.
6 kwietnia 2026
Odpowiedź od Bensons For Beds - Telford737
Thank you! 😊 We’re so glad our shop team could explain everything clearly and help you find the perfect bed. Huge thanks to Stu and Lee for delivering great service too — we’ll be sure to pass on your kind words. Enjoy your super‑comfortable mattress,
Megan | Customer Care Specialist🛏️✨
Thank you Kerry, you were a great help.
Kerry at the Telford branch provided well-informed and friendly advice in our selection of a new mattress, giving us plenty of time to compare all the various options.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Telford737
Thank you for your lovely feedback! We’re delighted Kerry at our Telford branch provided friendly, well‑informed advice and gave you plenty of time to compare the options.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist💤
Odpowiedź od Bensons For Beds - Telford737
Susan Summerfield,
We appreciate your feedback and are so glad you received excellent assistance and advice. Thanks for sharing your positive experience!
Team Bensons - Jessica
Knowledgeable salesperson and no…
Knowledgeable salesperson and no pressure sale- Julie. Good price and even better knowing they accept blue light discount (!)
1 kwietnia 2026
Odpowiedź od Bensons For Beds - Telford737
Thank you for the great feedback! We’re so pleased to hear Julie provided knowledgeable, no‑pressure service and that you felt you got a good price. We’re also glad the Blue Light discount made it even better! We’ll be sure to pass your kind words on to Julie,
Megan | Customer Care Specialist💜
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