Buying a new bed was easy, stress-free and fast thanks to Anil at Bensons' store in Sutton, London. He was knowledgeable, experienced and super-friendly; he didn't pressure us but gave us solid advice... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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We bought a mattress from Bensons about two years ago and we were very pleased with the service we got and the service from the delivery staff as well . On Saturday we decided to buy a new bed frame w... Zobacz więcej
Anil listened attentively to our requirements and suggested products that exactly met them. He clearly explained the delivery options so that we could easily identify the one that was right for us. He... Zobacz więcej
Reakcja na opinię
Every thing was arranged by Aneil very easily . He put me at ease with all the information i needed & made this large purchase simple. The delivery guys were prompt & on time. They even called befo... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Sutton High Street
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, Zjednoczone Królestwo
4,7
Doskonała
79 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staffs are friendly and explain…
Staffs are friendly and explain everything very well. Even though I have asked many questions, they still replied it with great patience. Highly recommend.
21 października 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We appreciate you mentioning our friendly staff! We're happy to hear that they were patient and explained everything well, even with many questions. Thank you for your recommendation, Come visit again!😊
Megan at Customer Care
Very helpful member of staff showed us…
Very helpful member of staff showed us all the options re mattresses and explained their differences
13 października 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that our staff was helpful in showing you the mattress options and explaining the differences between them.
Thank you for your review – Lauryn at Customer Care 💜
Customer service and delivery was good
14 października 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We appreciate your positive feedback regarding our delivery and support! We are happy you had a good experience with us. Thank you for your review – Lauryn at Customer Care 💜
Great service with smily face
The salesman was very helpful and he made us feel comfortable and with a smile on his face all the time
26 września 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you for your lovely feedback! I’m glad our salesman made you feel comfortable and welcomed. Always happy to help again! Take care, Megan at Customer Care.
Excellent service!
Excellent service in the Sutton store from James and by the delivery team! Exceptional! Highly recommend.
22 września 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that you had such a positive experience in our Sutton store and with our delivery team. We appreciate your recommendation very much!
Thank you,
Lauryn at Customer Care.
Great service.
The bed experts in store (especially James) were very helpful, knowledgeable and all round great!
11 września 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that you found our in-store experts so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Megan at Customer Care
Anil was very friendly and helpful at…
Anil was very friendly and helpful at the Sutton branch
9 września 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that the team member at the branch was helpful and friendly. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
Knowledgable and very helpful service.
3 września 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We appreciate you sharing your experience! We are happy to hear that you found our service knowledgeable and very helpful.
Take care,
Megan at Customer Care
My experience was very good
My experience was very good, friendly staff, very helpful and professional
29 sierpnia 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We're glad your experience was very good! Our friendly, helpful, and professional staff aims to provide excellent service. Thank you for your feedback, Megan at Customer Care
Chaotic. Avoid at all costs.
Bought and paid outright for an (expensive) new mattress over a month ago. Flashy sales team pencilled me in for a delivery date and assured me the mattress would be delivered on that day (I.e. tomorrow).
This morning, the delivery team called me to confirm delivery.
This afternoon, nameless Bensons for Beds text message to tell me the delivery is off, they don’t have the mattress and can’t deliver for several more weeks. Automatically booked me in for an unsuitable delivery date weeks away.
Customer services useless - full of apologies but no help on what’s actually happened with the order. No goodwill offer to compensate for the inconvenience. At the very least, they could have waived the charge for recycling the old mattress.
Apparently this joke of a company only check the warehouse to see if the item is in stock on the day before the intended delivery.
Avoid this company at all costs.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Sutton High Street
We regret the trouble with your mattress order and the delivery issues. It's disappointing to hear about the late notification and lack of assistance. We are currently investigating and will contact you within 48 working hours. Thank you for your feedback, Megan at Customer Care
Good Experience
Very knowledgeable and helpful salesman, prepared to wait until we were sure that we were ready to proceed.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that our salesman was knowledgeable and helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Nice behaviour and love it
9 sierpnia 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you for your kind words! We're thrilled to hear that you appreciated our friendly service. We love having satisfied customers like you, Megan at Customer Care
Professionalism
We met James in the Sutton shop welcomed us with a smile which impressed us. And taking us through our choice of item and advise on which best for our needs. We were much appreciated
2 sierpnia 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you for the kind words! We are thrilled to hear that James provided excellent service and helped you find the perfect item for your needs. Our team is dedicated to providing top-notch customer service and we are glad to have left a positive impression on you. Thank you for choosing our business, Megan at Customer Care
I was able to buy a new mattress and…
I was able to buy a new mattress and pillows without any problems. I didn’t have to drive to a large store, instead I used my local store in the Sutton high street. I was given very good advice by Anil and can’t wait for my new purchases.
31 lipca 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you for choosing our local store for your mattress and pillow purchase! We're thrilled to hear that Anil provided you with excellent advice. We can't wait for you to enjoy your new items. We appreciate your support, Megan at Customer Care
Excellent service from Sutton store
Excellent service from Sutton store. Understood our needs and recommended a good solution.
23 lipca 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you so much for your kind words! We are thrilled to hear that our Sutton store provided you with excellent service and helped find the perfect solution for your needs. It's our goal to always exceed our customers' expectations. Thank you again for choosing us, Megan at Customer Care
Good customer service
Good customer service; we were able to buy a mattress on the same day as visiting the shop (Saturday) and it was delivered on Monday.
1 lipca 2025
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you for your kind review! We are thrilled to hear that you had a great experience with our customer service team and were able to purchase your new mattress in a timely manner. Our goal is always to make the buying process as easy and enjoyable as possible for our customers. We hope you are loving your new mattress,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Sutton High Street
We appreciate your positive feedback. We're happy to hear that our staff was helpful and kept you informed about your order and delivery date. Take care, Megan at Customer Care
Friendly and welcoming service
Anil was extremely helpful. He gave us space to try the different beds, offered us really great advice to help us choose, and very openly and simply took us through the different offers and finance options. Five star service.
1 czerwca 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Sutton High Street
We're happy to hear that you found our advice helpful and that you felt comfortable exploring our beds. We appreciate your five-star feedback and are glad you enjoyed your experience with us. Take care, Megan at Customer Care
Professional & helpful experience.
27 maja 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Sutton High Street
Thank you so much for leaving us this amazing 5 star review Michael. We hope to welcome you back in the future, Megan at Customer care
Anil who dealt with my wife and me at…
Anil who dealt with my wife and me at the store in Sutton was very nice, helpful and professional. He help us a lot to choose our bed and mattresses. we greatly appreciate his help in this matter. We wish him all the best.
19 maja 2025
Odpowiedź od Bensons For Beds - Sutton High Street
We appreciate your kind words! We are happy to hear that our team member in Sutton was helpful and professional while assisting you and your wife in choosing your new bed and mattresses. We wish you all the best too, Megan at Customer Care
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