Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress.... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The deli... Zobacz więcej
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The staff were really helpful, knowledgeable and patient. I was able to pick the best bed and mattress for my needs and within a reasonable budget. Really pleased with the whole experience and wouldn'... Zobacz więcej
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
Informacje dotyczące firmy
O Bensons For Beds - Stockton27
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Zjednoczone Królestwo
- 1642673233
4,9
Doskonała
528 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They were most helpful
They were most helpful. Showed me everything I needed to know . You couldn't ask for more .
8 listopada 2025
Odpowiedź od Bensons For Beds - Stockton27
We’re so happy to hear our team provided all the information you needed and made the process effortless! Your kind words mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Odpowiedź od Bensons For Beds - Stockton27
Thank you for your kind words! We’re delighted to hear Paul provided such great service and made your experience a positive one. We appreciate you taking the time to share this feedback!
Thank you for your positive review Kristina – Lauryn at Customer Care 💜
The Gentleman that dealt with us was…
The Gentleman that dealt with us was friendly and very informative. he was patient with us whilst we tried and tested each mattress. We informed him of our specific needs and he was able to point us in the direction of several mattresses that would be ideal for us. He made the experience an enjoyable one and i would highly recommend.
2 listopada 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you found our team member friendly and informative! It's great to know they were patient as you tested each mattress and guided you to options that fit your needs. We appreciate your recommendation,
Megan at Customer Care
A great experience buying a new bed
A great experience buying a new bed.
Mark was extremely knowledgeable and had excellent customer service! I would highly recommend visiting the Portrack lane showroom and seeing him! Many thanks!
31 października 2025
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you had a great experience purchasing a new bed and that you found our team member knowledgeable with excellent customer service. We appreciate your recommendation and positive feedback.
Thanks again for your support – we truly appreciate it!
Megan
Tempur king-size-mattresses
Everything from start to finish was excellent
28 października 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it.
Until next time, take care,
Megan at Customer Care!
Mark at Portrack Lane was very helpful…
Mark at Portrack Lane was very helpful and met the needs for our budget.Showed us several options and explained the delivery process.
Not pushy or upsetting just went with what we wanted.
29 października 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you found our team member helpful and that they met your needs within your budget. We appreciate you highlighting the delivery process explanation and the no-pressure approach. Thanks for your positive feedback,
Megan at Customer Care
Nice experience
I had a really nice experience at bensons for beds shop. The customer service was friendly and helpful throughout — the staff took the time to answer my questions and made sure I found the right bed for my needs. Overall, very happy with the service and would definitely recommend this store to others
22 października 2025
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you had a nice experience at our store. Our team is glad they were friendly and helpful, ensuring you found the right bed. Thank you for recommending us,
Megan at Customer Care
Welcoming
Welcoming , very informative, not pushy , give you time to try beds out
19 października 2025
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you felt welcomed and informed, and that you had enough time to try our beds. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Pleased with everything delivery great…
Pleased with everything delivery great on time Colin and Reece made up the bed for us no problems
13 października 2025
Odpowiedź od Bensons For Beds - Stockton27
We're pleased that your delivery was great and on time. It's wonderful that our team made up the bed for you without any issues. Thank you for your review – Lauryn at Customer Care 💜
Great in store knowledge and service
Went in to information gather on a new mattress. Got al the info / options and such a great deal we ordered, delivery in a couple of weeks, great service.
6 października 2025
Odpowiedź od Bensons For Beds - Stockton27
Thank you for your great feedback! We’re delighted you found all the information you needed and enjoyed our service. We hope you love your new mattress when it arrives!
Best Wishes,
Megan at Customer Care
Very helpful staff.
5 października 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
Thank you for your feedback! We're glad our staff were very helpful.
Take care,
Megan at Customer Care
Excellent from start to finish
Helpful in the store, ordered easily I was able to choose the delivery date and was given a two hour delivery window. The delivery guys then called half an hour before so didn’t disrupt my whole day. Both delivery guys put overshoes on to take the bed upstairs, excellent service.
27 września 2025
Odpowiedź od Bensons For Beds - Stockton27
Thanks for the wonderful feedback. We aim to make delivery a breeze. Overshoes? Check. Friendly calls? Double check. Hope you’re loving your new bed and getting the most peaceful nights sleep.
Take care,
Megan at Customer Care✨
Great service
Great service - knowledgeable staff. Marked 4 instead of 5 as was told d/d payment would be set up for for 2nd of the month. Finance application set it up for 22nd. Other than that - spot on. Very happy with communication re delivery slot.
30 września 2025
Odpowiedź od Bensons For Beds - Stockton27
Thank you for your honest feedback!
We’re glad to hear you were happy with our service and communication. Apologies for the confusion with the direct debit date — we’ll look into this to ensure it’s clearer going forward. We appreciate you choosing us and hope you continue to enjoy your purchase,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Stockton27
Thank you for the kind words! Friendly and knowledgeable is exactly what we aim for—glad we delivered!
Take care,
Megan at Customer Care✨
Odpowiedź od Bensons For Beds - Stockton27
Thanks so much for your fantastic feedback—glad you’re happy with everything! Take care, Megan at Customer Care.
Efficient
Very helpful lady gave us lots of guidance on choosing the right bed.
The misleading price tag was not what the actual price was. We actually paid more than the advertised price.
Delivered bang on time & the lads put over shoes on to protect the new carpet.
21 września 2025
Odpowiedź od Bensons For Beds - Stockton27
We're glad the guidance was helpful and the delivery team was respectful. We regret the pricing issue and will look into it. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
Odpowiedź od Bensons For Beds - Stockton27
We appreciate your positive feedback and are happy to hear that our staff was helpful and provided great service during your visit with us.
Thank you,
Lauryn at Customer Care.
Odpowiedź od Bensons For Beds - Stockton27
We are so happy to hear you experienced great customer service from the beginning to the end. We appreciate your feedback.
Thank you,
Lauryn at Customer Care.
Great shop polite
Great shop polite, helpful and understanding in what I was after
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
We're happy to hear that you found our team helpful and understanding. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
Excellent service and very knowledgable…
Excellent service and very knowledgable staff
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Stockton27
We appreciate your kind words! Our team is glad you had a great experience with our knowledgeable staff and excellent service.
Thank you,
Megan at Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.